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“Relaxing with great service” 4 of 5 stars
Review of Old Palace Resort

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Old Palace Resort
4.0 of 5 Resort (All-Inclusive)   |   Sahl Hasheesh, Hurghada, Egypt   |  
Hotel amenities
Ranked #7 of 180 Hotels in Hurghada
London, United Kingdom
1 review
“Relaxing with great service”
4 of 5 stars Reviewed May 4, 2013

We wanted a quiet holiday on a sandy beach and we got what we wanted. Great service at the front desk after we ended up with no holiday rep. Thanks Mohamed Gad and Mohamed Said! Mostly Russian guests which gave a different ambience. The food was mostly very good, trying to get a drink with dinner was frustratingly difficult. The pool and the beach were beautiful and the weather was consistently good. We were also able to fly to Cairo for a day trip. Overall the Old Palace was great. We'd recommend it!

Room Tip: We upgraded on arrival to a much nicer room. The standard room was small and smokey.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGEMENTOLDPALACE, Manager at Old Palace Resort, responded to this review, May 5, 2013
Dear Guest,

We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. We highly appreciate any comments made by our esteemed guests as we constantly strive to achieve the highest quality service standards.

Many thanks for your compliments and for your constructive criticism, which we will definitely and seriously consider. Only through the feedback, we receive from our valued guests, like your good self, we are able to maintain and further improve the quality of our service levels.

We are very pleased that you have enjoyed your stay with us and we place great value on your continued relationship with the Old Palace Resort.

We are looking forward to welcoming you once again at our hotel in the nearest future.



Thank You & Best Regards,

Sherif Sabry
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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445 reviews from our community

Traveler rating
    295
    98
    39
    10
    3
See reviews for
128
204
19
3
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (113)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Swedish first
  • Any
English first
Alexandria, Al Iskandariyah, Egypt
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 27, 2013

The trip to the the old place resort can be just described in one word “Magnificent”.The resort, Ambience, Staff, Food and service was a A+ standrad.
Our 2 days stay was a pleasant and joyful. The staff had taken extra care of our group.(since many were vegetarians)
Definitely we recommended The resort to whoever who wants a peaceful and memorable holiday.
Specials thanks to Mr. Khaled the Manager and his entire team.

Room Tip: Can blindly visit the resort, since the entire place is execellent :)
See more room tips
  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGEMENTOLDPALACE, Manager at Old Palace Resort, responded to this review, April 29, 2013
Dear Guest,

Good day from the Old Palace Resort

We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at the Old Palace Resort.

Many thanks for your decent compliments, which will motivate us to maintain and further improve the quality of our services. It was a great pleasure for us to know that the accommodation and services were totally up to your expectations and met your satisfaction, as guest satisfaction is what we really strive for.

We would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best.

Thank You & Best Regards,


Sherif Sabry
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Petersburg, Saint Petersburg City, Russia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 27, 2013

We were in this hotel in marth/ It was very nice time/ Bautifull location and sea))) Food is so tasty/
Anination is so funny and friendly) We are never were boring with them) Espesially Rafik is cheef animation.... respect for u from us))))))) of course i will come back to Old Palace!!!)))

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGEMENTOLDPALACE, Manager at Old Palace Resort, responded to this review, March 28, 2013
Dear Guest,

Good day from the Old Palace Resort

We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at the Old Palace Resort.

Many thanks for your decent compliments, which will motivate us to maintain and further improve the quality of our services. It was a great pleasure for us to know that the accommodation and services were totally up to your expectations and met your satisfaction, as guest satisfaction is what we really strive for.

We would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best.

Thank You & Best Regards,


Sherif Sabry
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Al Qahirah, Egypt
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 26, 2013

We spent there 3 nights with my wife, and the staff were so friendly and helpful.
Clean and nice place, food is good, but need more varieties.
pool is so cool.
beach is so nice and clean and wide..
definitely will make it again

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGEMENTOLDPALACE, Manager at Old Palace Resort, responded to this review, March 28, 2013
Dear Guest,

We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. We highly appreciate any comments made by our esteemed guests as we constantly strive to achieve the highest quality service standards.

Many thanks for your compliments and for your constructive criticism. Only through the feedback, we receive from our valued guests, like your good self, we are able to maintain and further improve the quality of our service levels.

We are very pleased that you have enjoyed your stay with us and we place great value on your continued relationship with the Old Palace Resort.

We are looking forward to welcoming you once again at our hotel in the nearest future.



Thank You & Best Regards,

Sherif Sabry
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed March 11, 2013

We spent one week with the kids, they enjoyed the sandy beach of the Red Sea, me and my wife loved to play with them and just relax all day long. It was a little bit windy some days, specially in the evening, the water was 24 degrees Celsius. One day I went for diving and had a great time while my wife stayed with the kids, the other day we changed the roles :) If you go to the Red Sea, you must go for diving. It si one of the most beautiful diving places in the worlds, the colored corals and sea creatures are just amazing!

The hotel is located in the Sahl Hasheesh area, that is a gulf, so there are no waves or strong current as in open sea. The sea and the beach were perfect fine for kids and for us as well.

Comparing with many other hotels we stay in Hurghada area (we are divers so we went many times in Hurghada), I can say this is is one of the best. It is clean, the food is good, there are big swimming pools, there is also a warm water swimming pool, and what was important for us: there is water close to the beach regardless of the daily tides, that is not the case in most of other hotels (you may have the water close to the beach half of the time only !).

We have booked the standard room, but they offered at the reception an upgrade to a bigger one,closer to the swimming pool for only EUR 30 per week. Some of our friends booked a sea view room, but they get a standard one, so they had to complain and argue in order to get what they have booked. My advise is to book standard and arrange an upgrade at the hotel. It will cost less and everybody will be happy :)

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGEMENTOLDPALACE, Manager at Old Palace Resort, responded to this review, March 18, 2013
Dear Guest,

Good day from the Old Palace Resort

We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at the Old Palace Resort.

Many thanks for your decent compliments, which will motivate us to maintain and further improve the quality of our services. It was a great pleasure for us to know that the accommodation and services were totally up to your expectations and met your satisfaction, as guest satisfaction is what we really strive for.

I wish you had few minutes to email me the details of your friends' complaint onto fo@oldpalaceresort.com in order for me to investigate it make sure the necessary corrective actions are taken.

Fianlly, I would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best.

Thank You & Best Regards,


Sherif Sabry
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 7, 2013

We stayed at Old palace resort for 2 nights for vacation. Reception staff were very friendly and very helpful specially Natalia, very professional and was following up with all my needs after check-in. Also, Mohamed from Housekeeping is very good. Room was well maintained with excellent view of the red sea. Food is good;Special thanks to the Executive chef who always gives a good contact to his guests.The hotel and surroundings are beautifully kept, everything is clean and in order
Kids club was closed at all time during our stay

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGEMENTOLDPALACE, Manager at Old Palace Resort, responded to this review, February 26, 2013
Dear Mr. Tamer,

Good day from the Old Palace Resort

We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at the Old Palace Resort.

Many thanks for your decent compliments, which will motivate us to maintain and further improve the quality of our services. It was a great pleasure for us to know that the accommodation and services were totally up to your expectations and met your satisfaction, as guest satisfaction is what we really strive for.

We would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best.

Thank You & Best Regards,


Sherif Sabry
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 30, 2013 via mobile

Staying at the Old Palace Resort has been an absolute pleasure. The staff are friendly and polite without being overbearing, nothing is too much trouble for any of them. The rooms are spacious and the decor is to the highest standard. The hotel and surroundings are beautifully kept, everything is clean and in order. The beach is quiet and snorkelling and diving is a delight. The promenade is a great place for a family bike ride! The entertainment staff really engage the children in various activities. I was pleasantly surprised by there being something for everyone.

I have enjoyed my stay here and would definitely recommend it.

Thanks to all the staff especially mr Khaled and mr Tamer.

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGEMENTOLDPALACE, Manager at Old Palace Resort, responded to this review, February 4, 2013
Dear Guest,

Good day from the Old Palace Resort

We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at the Old Palace Resort.

Many thanks for your decent compliments, which will motivate us to maintain and further improve the quality of our services. It was a great pleasure for us to know that the accommodation and services were totally up to your expectations and met your satisfaction, as guest satisfaction is what we really strive for.

We would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best.

Thank You & Best Regards,


Sherif Sabry
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Old Palace Resort

Address: Sahl Hasheesh, Hurghada, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Hurghada
#6 Top resorts Hotel in Hurghada
#6 Romantic Hotel in Hurghada
#7 Business Hotel in Hurghada
#52 Luxury Hotel in Hurghada
#58 On the Beach Hotel in Hurghada
Price Range (Based on Average Rates): $
Hotel Class:4 star — Old Palace Resort 4*
Number of rooms: 292
Reservation Options:
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Also Known As:
Old Palace Hotel Hurghada

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