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“Great Holiday” 4 of 5 stars
Review of Old Palace Resort

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Old Palace Resort
4.0 of 5 Resort (All-Inclusive)   |   Sahl Hasheesh, Hurghada, Egypt   |  
Hotel amenities
Ranked #8 of 176 hotels in Hurghada
Brasov, Romania
1 review
“Great Holiday”
4 of 5 stars Reviewed January 6, 2013

At 6th trip on Egypt we’ve been at a very nice and clean hotel and we had a cosy large room. The hotel beach is very good with easy access to few corals and good place for kids to play on the sand. However there is not a beach bar (you should go at pool bar- not so far) and not easy accessible toilets. The restaurant is nice, clean, not large variety of food but qualitative, no kids corner (which for us was a real issue). The single big minus of the hotel - waiters! No customer focus on providing drinks ( several times you must to struggle to make them take the order and usually brings the drinks at the end of the meal, forgetting to bring you what you order....). At the bar the there was more important for them to speak on mobiles or clean the glasses instead of serving the clients. Overall there was a good choice to spend a sunny Christmas far away from the cold winter :)

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGEMENTOLDPALACE, Manager at Old Palace Resort, responded to this review, January 21, 2013
Dear Mrs Christina,

Good day from the Old Palace Resort

We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at the Old Palace Resort.

Many thanks for your decent compliments, which will motivate us to maintain and further improve the quality of our services. It was a great pleasure for us to know that the accommodation and services were totally up to your expectations and met your satisfaction, as guest satisfaction is what we really strive for.

We would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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301 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Swedish first
  • Any
English first
Cairo, Egypt
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 3, 2012 via mobile

Amazing pool and sea view.
Warm staff and very cozy room with large balcony overseeing a beautiful sea and surrounding beaches.
Food needs more variety.
Hotel is clean and has a very nice design.
Had a wonderful vacation with my family.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGEMENTOLDPALACE, Manager at Old Palace Resort, responded to this review, November 19, 2012
Dear Guest,

Good day from the Old Palace Resort

We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at the Old Palace Resort.

Many thanks for your decent compliments, which will motivate us to maintain and further improve the quality of our services. It was a great pleasure for us to know that the accommodation and services were totally up to your expectations and met your satisfaction, as guest satisfaction is what we really strive for.

We would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best.

Thank You & Best Regards,


Sherif Sabry
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fribourg, Switzerland
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed October 26, 2012

The staff took in charge our whole family (three children aged b/w 5 and 8) right at the airport and the check-in at the hotel was really fast plus we got upgraded. The staff was really nice. I agree with the comment of Dana D, even if it was a 5* hotel, in Europe it would be a 3*. The food was a bit the same even though delicious. Too many Russians according to us. French Service not quite good. The beach was really nice and the children enjoyed the pool very very much, the mini dico every evening and the kiddi's club in the morning and sometimes in the afternoon. I was surprised that there were not that many games, toys or even slides for them.
Overall our stay was nice and the staff is there to please you. I recommand it.

Room Tip: take the one next to the swimming pool with the jacuzzi (it is more quiet than the rooms next to the...
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGEMENTOLDPALACE, Manager at Old Palace Resort, responded to this review, October 27, 2012
Dear Guest,

Good day from the Old Palace Resort

We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at the Old Palace Resort.

Many thanks for your decent compliments, which will motivate us to maintain and further improve the quality of our services. It was a great pleasure for us to know that the accommodation and services were totally up to your expectations and met your satisfaction, as guest satisfaction is what we really strive for.

We would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best.

Thank You & Best Regards,


Sherif Sabry
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
slovenija
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 3 cities Reviews in 3 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed October 24, 2012

Hello, after the first incident when we arrived at the hotel and we did not get the rooms that have been reserved installed us in the other room which would then have to replace, but we have to transfer the menegerju achieve that we have to stay in these rooms, but otherwise, let me say that nice hotel and a nice place with a nice beach, beautiful pool complex, but it is a little annoying, since renovated hotel, with special thanks to the entire animation team take good care of guests to have fun, thanks to the waiter, who always smiling, in short, was is nice ....

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGEMENTOLDPALACE, Manager at Old Palace Resort, responded to this review, October 27, 2012
Dear Guest,

Good day from the Old Palace Resort

We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at the Old Palace Resort.

Many thanks for your decent compliments, which will motivate us to maintain and further improve the quality of our services. It was a great pleasure for us to know that the accommodation and services were totally up to your expectations and met your satisfaction, as guest satisfaction is what we really strive for.

We would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best.

Thank You & Best Regards,


Sherif Sabry
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ljubljana, Slovenia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 8, 2012

Our familly were in this beautiful hotel in miidle of September. We arrived in hotel at 4 A.M. and there was no one except receptionist who gave us room keys and in 15 minutes were in our room wit GREAT sea view.

Hotel resort is not so big like some resorts so in few days you can almost know all staff and all team in this Palace is so great but the special thanks go to Animation team: Hamzi - opa opa opa pa, Christina, Nastya, Jimmy, Bazooka and DJ Rudy. Thank you all for great animation every day and every night. Our daughter Maja was so happy for every evening in Mini Disco and she allways called Hamzi Opa opa opa pa...."watapoolo" and he was the BEST!

In Sahl Hasheesh in old town is still 90 % of shops which still are not opened yet but if you want holidays for long walkings is this perfect place. I think i 5 years there will be new great place with many hotel resorts ( now there is about 5 of them ).

The beach is beautiful for snorkeling because there is some smaller coral reefs. The pools are nice especialy the big one where we were almoust all day. It has also swim up bar with al kinds of cocktails, cola, sprite, fanta, coffe,..

For all who need rest, nice pool, beautiful beach, THE BEST animation team, friendly staff - Go to Old Palace Resort beacuse Sahl Hashhesh is beautiful.

Room Tip: Get the room in second floor wit sea view - It is amazing
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  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGEMENTOLDPALACE, Manager at Old Palace Resort, responded to this review, October 9, 2012
Dear Sir or Madam,

Good day from the Old Palace Resort

We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at the Old Palace Resort.

Many thanks for your decent compliments, which will motivate us to maintain and further improve the quality of our services. It was a great pleasure for us to know that the accommodation and services were totally up to your expectations and met your satisfaction, as guest satisfaction is what we really strive for.

We would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best.

Thank You & Best Regards,


Sherif Sabry
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague, Czech Republic
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 4, 2012

We went to this hotel becouse of good reviews and we know that if we go to Egypt we must go only to 5stars hotel. For Egypt what we listen it is 5 stars hotel standars, but we have o lot of experiences from europian hotels and The Old Palace in Europe would be 3stars hotel.

If we come, the receptionist told us we need to wait about 6 hours to be accomodate it. We say yes becouse we do not know that he wants money for himself. If he notifies that we are ready to wait, he told us that the hotel has free capacity and he gave us the room.We have all inclusive and come early in the morning and the receptionst told us that he gives us bracelet for food and drink after breakfest, becouse it is not allow go there first day.....

Room was good ( little dirt at bathroom - bathtub and bed covers -blanket) and big, but we have view to the desert, it was ok, but in front of this under the balcony was big air-conditioner regenator and was still very noisy (it is not very pleasue all holiday listen whirr noise. I wanted to have a shower but it did not work. Only a little very hot water, so we need to go 2 days to front desk to please to repair it. They still told us, it is no problem, but nobody repair it. After 2 days it was good.

We were there 7 nigts and 2 days the wifi acces does not work, receptionist always told us: mayby tomorow...

The food was good, specially pasta. Drink of all inclussive is horible, cola light was only one day, wine was absolutely not for drink, the juices vere too sweet.

Beach is wonderful and there were free camp beds. The staffer on the beach cleaned very good, but they had sometimes an argues and shout at each other which disturb. Swiming pool is good, but we have cards to change towels every day. We went from beach about 6 o clock and nobody was there.

So hotel for Egypt category is very good with some problems - wifi, shower, view, but for the money it is quite good accomodation, especialy for relax at the beach ideal. But be prepare, it si absolutely not 5 stars service in europian style, for egyptian one of the best

Room Tip: pay extra money for seaview
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGEMENTOLDPALACE, Manager at Old Palace Resort, responded to this review, October 7, 2012
Dear Madam,

Good day from the Old Palace Resort

We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel and let us express our regret to your good self for the inconveniences you have mentioned in these comments. However, it is a great opportunity for us to trace and recover any eventual weaknesses we might be encountering. Meanwhile, we do believe that the mentioned incidents resulted from some unusual shortfalls and do not really express how our service truly is.

At The Old Palace Resort, we always give a great attention to any comments or concerns raised by our valuable guests and take them on the highest serious levels. Therefore, we have thoroughly investigated all incidents reported by your good self, and we would like to highlight some points;

- There might be some differences between the European hotels classification standards and the Egyptian one. However, the Egyptian Ministry of Tourism is currently reevaluatiing the whole system to provide a service in all Egyptian hotels that matches the up to date international one, taking into consideration the very competitive prices offered by the Egyptian hotels.

- As it seems that you travel often, you eventually know that worldwide the check in time is at 2 PM and the check out time is at 12 PM, except when there is an availability. Being told you may have to wait by the reception upon arrival, was because you arrived very early in the morning (around 8 AM), your booked room type (standard room) was occupied. Then fotunately, an inhouse guest made an unexpected early check out from a standard room. So we were able to offer you an early check in.

- As well the All Inclusive package you booked does not include the breakfast on the first day.

- Room view is related to the booked room type. All standard rooms have a view to the garden. And an upgrade to a sea view room is against a supplement. However, we immediately respond to any room change request with many facilities.

- WIFI service was still in the experimental operation, that is why it was not brochured and was offered for free. However, it is fully operated at the moment.

Again the Hotel Management is expressing its regret for the occurrence of any
incidents that caused your dissatisfaction. Although, this stay in the Old Palace Resort did not meet your satisfaction, we sincerely hope that such experience will not deter you from returning
to our resort in the future. So we are looking forward to welcoming you again on many
more occasions very soon. Furthermore, if you would be so kind as to contact us the next time you book our hotel. We will do our best to ensure that your stay is as pleasant and enjoyable as you may wish.

Thank You & Best Regards,

Sherif Sabry
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belgrade, Serbia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 11, 2012

First, Sahl Hasheesh is a very beautiful place. It is clean, safe, with very nice walkway by the beach. Sea is soooo blue and clean, with lots of corals and all kind of fish. We even saw a turtle 15 metres from beach! It's not crowded like in Hurghada! Beaches are sandy, but in some places when entering water, there are some little stones, so you should be careful.
Nice, small, peaceful place.

Hotel Old Palace is a very good hotel. It has good food, it's very clean, has free WIFI in the lobby! I was delighted when i found out it's free :D
Animation in hotel is great. The best animator there is Jimmy! He is so funny, amusing and always in a good mood. I would go next year in the same hotel only if he stays there :))
All other stuff is friendly.

I would go there again if I decide to go in Egypt for vacation.

Room Tip: All rooms are good.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGEMENTOLDPALACE, Manager at Old Palace Resort, responded to this review, September 26, 2012
Dear Ms. Jelena P,

Good day from the Old Palace Resort

We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at the Old Palace Resort.

Many thanks for your decent compliments, which will motivate us to maintain and further improve the quality of our services. It was a great pleasure for us to know that the accommodation and services were totally up to your expectations and met your satisfaction, as guest satisfaction is what we really strive for.

We would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best.

Thank You & Best Regards,


Sherif Sabry
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Old Palace Resort

Also Known As:
Old Palace Hotel Hurghada
Old Palace Hotel
Address: Sahl Hasheesh, Hurghada, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Hurghada
#6 Top resorts Hotel in Hurghada
#7 Family Hotel in Hurghada
#8 Luxury Hotel in Hurghada
#16 Best Value Hotel in Hurghada
#37 Romantic Hotel in Hurghada
Price Range (Based on Average Rates): $
Hotel Class:4 star — Old Palace Resort 4*
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