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“Wonderful place” 5 of 5 stars
Review of Old Palace Resort

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Old Palace Resort
4.0 of 5 Resort (All-Inclusive)   |   Sahl Hasheesh, Hurghada, Egypt   |  
Hotel amenities
Ranked #5 of 182 Hotels in Hurghada
Belgrade, Serbia
1 review
1 helpful vote 1 helpful vote
“Wonderful place”
5 of 5 stars Reviewed September 11, 2012

First, Sahl Hasheesh is a very beautiful place. It is clean, safe, with very nice walkway by the beach. Sea is soooo blue and clean, with lots of corals and all kind of fish. We even saw a turtle 15 metres from beach! It's not crowded like in Hurghada! Beaches are sandy, but in some places when entering water, there are some little stones, so you should be careful.
Nice, small, peaceful place.

Hotel Old Palace is a very good hotel. It has good food, it's very clean, has free WIFI in the lobby! I was delighted when i found out it's free :D
Animation in hotel is great. The best animator there is Jimmy! He is so funny, amusing and always in a good mood. I would go next year in the same hotel only if he stays there :))
All other stuff is friendly.

I would go there again if I decide to go in Egypt for vacation.

Room Tip: All rooms are good.
See more room tips
  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGEMENTOLDPALACE, Manager at Old Palace Resort, responded to this review, September 26, 2012
Dear Ms. Jelena P,

Good day from the Old Palace Resort

We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at the Old Palace Resort.

Many thanks for your decent compliments, which will motivate us to maintain and further improve the quality of our services. It was a great pleasure for us to know that the accommodation and services were totally up to your expectations and met your satisfaction, as guest satisfaction is what we really strive for.

We would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best.

Thank You & Best Regards,


Sherif Sabry
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

536 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (141)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Norwegian first
  • Polish first
  • Russian first
  • Swedish first
  • Any
English first
Vienna, Austria
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 11, 2012

We (familiy with 12 members) had a wonderful stay in the Old Palace resort in Sahel Hasheesh in august 2012. The location of the hotel is great, already the entrance impresses deeply...The rooms are spaceful and very tastefully equipped. The whole restaurant staff does a great job, because the food is delicious!! The sea is wonderful and has a sandy beach! You can do water sports and boat trips to snorkle in turquois water along a beautiful reef... The entire crew knows how to pamper you and will welcome you very friendly and obliging. Do not forget to book a treatment in the SPA of the hotel... it really relaxes! We have to say that we have never ever been pampered and well treated in any other hotel than in the Old Palace Resort - and we have already been in a lot!
Alaa&Andrea Vienna Austria

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGEMENTOLDPALACE, Manager at Old Palace Resort, responded to this review, September 26, 2012
Dear Ms. Andrea W,

Good day from the Old Palace Resort

We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at the Old Palace Resort.

Many thanks for your decent compliments, which will motivate us to maintain and further improve the quality of our services. It was a great pleasure for us to know that the accommodation and services were totally up to your expectations and met your satisfaction, as guest satisfaction is what we really strive for.

We would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best.

Thank You & Best Regards,


Sherif Sabry
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, Ile-de-France, France
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 8, 2012

we are back after spending a week in this hotel, the hotel was looking great with the spacious rooms, food very convenient, but pay attention to wine (ask the GRAND MARQUIS),
There are three big problems, this hotel is located in a barrier guarded area with about three kilometers from the hotel, if you want to go to the hurghada center it will cost you 10 usd or 8 eur per trip!(one way only very very expensive ) they will offer you a taxi with 35USDwith a possibility staying ONLY 2h in downtown, there is no shuttle seen really strange for 5 star hotels,
If you are not Russian problem!!!, you will have to be very patience during your stay in this hotel for your order in various bars, restaurants You have to understand that they will be served first ,in the long run it becomes very painful,
3rd problem WIFI casi nonexistent to log much patience you have to change all the settings (from your phone (IP, DNS exc ..), ask them to the reception when you had but if several people want to use Wifi this no longer works. you'll be able to buy 65 minutes for 15 poundes are 3 eur (convertion very expensive) n even then you are not able to connect 2 computers on a single work, this hotel is considered as a 5 stars, n has no service.

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGEMENTOLDPALACE, Manager at Old Palace Resort, responded to this review, September 26, 2012
Dear Sir or Madam,

Good day from the Old Palace Resort

We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel and let us express our regret to your good self for the inconveniences you have mentioned in these comments. However, it is a great opportunity for us to trace and recover any eventual weaknesses we might be encountering. Meanwhile, we do believe that the mentioned incidents resulted from some unusual shortfalls and do not really express how our service truly is.

At The Old Palace Resort, we always give a great attention to any comments or concerns raised by our valuable guests and take them on the highest serious levels. Therefore, we would like to inform you that,

Regarding your comment about the transportation difficulties, please be informed that it is mentioned in all brochures that the hotel is 22 km away from the nearest city in an isolatesd relaxation resort. The hotel does not recommend public taxis for your own safety. However, we currently provide a shuttle service from the hotel to down town and vice versa twice a day inaddition to the private taxi service.

Regarding the service priority anywhere within the hotel, please be informed that we serve our guests regardless of their nationality or any other classification criterias.

Reagrding the WIFI service quality, please be informed that the service so far is under the probational operation, that is why it is for free and not enlisted in any tour operator brochure.

Again the Hotel Management is expressing its regret for the occurrence of any
incidents that caused your dissatisfaction. Although, this stay in the Old Palace Resort did not meet your satisfaction, we sincerely hope that such experience will not deter you from returning
to our resort in the future. So we are looking forward to welcoming you again on many
more occasions very soon. Furthermore, if you would be so kind as to contact us the next time you book our hotel. We will do our best to ensure that your stay is as pleasant and enjoyable as you may wish.




Thank You & Best Regards,

Sherif Sabry
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
europa
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 2, 2012

I have been there several times with dear friends of mine and really had nice time. Lovely beach, good food and nice staff. I can recomend it cause both Sahl Hasheesh and Old Palace hotel is very nice.

  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGEMENTOLDPALACE, Manager at Old Palace Resort, responded to this review, September 26, 2012
Dear Madam,

Good day from the Old Palace Resort

We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at the Old Palace Resort.

Many thanks for your decent compliments, which will motivate us to maintain and further improve the quality of our services. It was a great pleasure for us to know that the accommodation and services were totally up to your expectations and met your satisfaction, as guest satisfaction is what we really strive for.

We would love to have the pleasure of seeing you again and again at our property, and we wish you all the best.

Thank You & Best Regards,


Sherif Sabry
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
egypt
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 29, 2012

just returned with my wife and agroup of friends from this wonderful hotel with its excelent staff .... really we spend 5days in aparadise. ...alagant area ,amazing hotel, wonderful staff , thanks to all staff members

  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGEMENTOLDPALACE, Manager at Old Palace Resort, responded to this review, September 26, 2012
Dear Sir,

Good day from the Old Palace Resort

We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at the Old Palace Resort.

Many thanks for your decent compliments, which will motivate us to maintain and further improve the quality of our services. It was a great pleasure for us to know that the accommodation and services were totally up to your expectations and met your satisfaction, as guest satisfaction is what we really strive for.

We would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best.

Thank You & Best Regards,


Sherif Sabry
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Trondheim, Norway
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 23, 2012

Last november I spend some very nice days with my husband , my daughter , her husband and their two children , my daughters friend and his family in the BEAUTYFUL and charming Old Palace Resort in Hurghada . This wonderful resort is situated in the best district in Hurghada , the elegant area of Sahl Hasheesh . The hotel has exelent service , friendly staff , good food , the beach is very clean and the panorama is magnificent . The children were enjoying themselves all day swimming and playing on the beach . Just out of the beach you can see many different kinds of wonderful fishes . It is marwellous to snorkel in this area . No doubt where we will spend our next hollydays . It will certainly be at Old Palace Resort in wonderful Sahl Hasheesh.
Jorun Birgitte Buvik

Stayed November 2011, traveled with family
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGEMENTOLDPALACE, Manager at Old Palace Resort, responded to this review, September 26, 2012
Dear Madam,

Good day from the Old Palace Resort

We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at the Old Palace Resort.

Many thanks for your decent compliments, which will motivate us to maintain and further improve the quality of our services. It was a great pleasure for us to know that the accommodation and services were totally up to your expectations and met your satisfaction, as guest satisfaction is what we really strive for.

We would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best.

Thank You & Best Regards,


Sherif Sabry
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 21, 2012

We went for 3 nights in a group of 12 families in an all inclusive package to old palace sahl hasheesh hurghada.
I am pleased to say that we completely lives up to all its promises, the services, facilities, rooms and gardens of the hotel are just superb. It definitely lives up to its 5 star promise. I think it is the service that gives a place the 5 star feel and you will not be disappointed. All the staff without exception were just fantastic, and really genuine as well, you truly felt like a valued guest and they couldn't do enough for you. It really made our holiday special to be honest.
Best thing was the food arrangements. Lots of variety, fantastic taste and quality and mainly the F&B department took our needs and it was all included in buffet. Every night there were special programmes and after 11 PM it’s in discotech.
The staffs also were great with our kids, they played with them, chatted to them, and really made them feel special too which was great. It was great though that under 6s ate free in all the restaurants. You also get loads of free beverage in your room, bars and restaurants.
A very big thanks to F&B team especially to Mohamed Reda, Chef Alaadien, and guest relation Mr Mohamed who made our stay perfect. Well done Old Palace and will visit again soon.

Room Tip: Sea view rooms are excellent
See more room tips
  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MANAGEMENTOLDPALACE, Manager at Old Palace Resort, responded to this review, September 26, 2012
Dear Sir,

Good day from the Old Palace Resort

We would like to thank you very much for the valuable time you have dedicated to write your comments about your stay lately in our hotel. It was a privilege to host you at the Old Palace Resort.

Many thanks for your decent compliments, which will motivate us to maintain and further improve the quality of our services. It was a great pleasure for us to know that the accommodation and services were totally up to your expectations and met your satisfaction, as guest satisfaction is what we really strive for.

We would love to have the pleasure of seeing you as a regular guest at our property, and we wish you all the best.

Thank You & Best Regards,


Sherif Sabry
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Old Palace Resort

Address: Sahl Hasheesh, Hurghada, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Hurghada
#4 Top resorts Hotel in Hurghada
#5 Luxury Hotel in Hurghada
#5 Family Hotel in Hurghada
#5 Romantic Hotel in Hurghada
Price Range (Based on Average Rates): $
Hotel Class:4 star — Old Palace Resort 4*
Number of rooms: 292
Reservation Options:
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Also Known As:
Old Palace Hotel Hurghada

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