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“Terrible” 2 of 5 stars
Review of Golden 5 Emerald Resort

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Golden 5 Emerald Resort
3.5 of 5 Resort   |   Golden 5 City Hotels, Shashl Hasheesh Road, Hurghada, Egypt   |  
Hotel amenities
Ranked #96 of 175 Hotels in Hurghada
Level Contributor
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
“Terrible”
2 of 5 stars Reviewed January 6, 2013 via mobile

It's completely not 5 stars. Maybe -3 for European stars.

But it doesn't matter if it's 5 or 2 stars, cause a good service doesn't depend from the stars but you will not find a good service here.

Everybody on the reception just lies to you and promises everything but after - they won't keep their words.

Things in the room are old or broken and unclean. Clean service doesn't work well and it's hard to get fresh towels. It's disgusting.

A lot of guests try to change their room every time. But hotel doesn't have the better rooms.

For a week I stayed there they changed towels just one time. Sheets wasn't changed for all days when we stayed there.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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148 reviews from our community

Traveler rating
    52
    28
    25
    19
    24
See reviews for
56
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8
2
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Arabic first
  • Danish first
  • English first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed December 9, 2012

The hospitality in the restaurant was exceptional
Tarek Kenawy was polite and professional in all manners
He went out of his way to make the holiday one to remember
Food was well presented and enticing
Staff are friendly
Decor is in the style of a grand palace and more English people should go to this place
Unfortunately the place is dominated by other cultures and the balance needs to be readdressed
Maybe the hotel should be marketed more to Western European tastes
Mr Ahmedy and Mr Tamir and Mr Atef were welcoming in their hospitality

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna, Austria
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed July 18, 2012

This hotel is not 5* ... maby 3* ... Rooms is nice,we have looks at swiming pool...Kitchen is very dirty and i dont like this food,many Russian people 90% drunks people ...i just like swiming pool and beach... beach is beutiful :) ... and much people who work there its verry nice :)

  • Stayed July 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lviv
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 5, 2012

We stay here for 7 days. It was very good. In Emerald was very clean. I could saw friendly service there. Also there is very tasty food.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairo
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed August 30, 2011

We stayed here for 5 days,you have to pay some tips if you want the room to be clean .,The food is similar in every day. Exchange the towel is possibile but you may recevie used towels,the drinks are very cheap quality cold drinks usually not cold enough and hot drinks not hot enough The restaurant is huge and dirty. There are 2 bars outside serving low quality juice and beer.,95% of guests are Russians .
I would never ever go there again

  • Stayed August 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Budapest
1 review
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed May 1, 2011

This Hotel is 3* Hotel and "small" Russia. We give some EUR for the better cleaning. The food is fast the similar in every day. Exchange the tovvel is possibile only early morning. Later you can recevie used tovvels. If you need sunbed on the beach you must go there very early ( about 6 clock ) because all of the russian reserved the beds.
We was all ink. but the drinks are very cheap quality. The music is many time russian music on the beach.
The beach quality is OK.
This Hotel is not recommended for "european" people !

  • Stayed June 2010, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
leeds yorks
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed February 13, 2011

we were moved here from a dissaster of a hotel steinburger club.it was dark when we arrived so only saw the bedroom.they are small but adequite.99% russian.we must say the staff @ managment really looked after us we where treated like vip guests.we were the onty english there.it may not be a five star but the treatment we recieved from managment was fantastic,fresh fruit @ cakes in our room daily. food in the dining room was so much choice it was impossible what to have each day, i have never seen so much different sweets pressentation was superb. thank you all for making us feel at home, with all the russians hope in futer you will get more earopeans.

  • Stayed January 2011, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Golden 5 Emerald Resort

Address: Golden 5 City Hotels, Shashl Hasheesh Road, Hurghada, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#52 Top resorts Hotel in Hurghada
#55 On the Beach Hotel in Hurghada
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Golden 5 Emerald Resort 3.5*
Number of rooms: 421
Official Description (provided by the hotel):
Category:5 Stars Check in: 14:00 Check out: 12:00 Location:Located left at the entrance of the city. 200 meters from the beach, 40 meters from the diving center and the fish restaurant.Accommodation:Main building 4 floors: 421 rooms (average 36 sq m2),including:4 suites Most rooms and suites have a balcony and are equipped with: satellite - TV ,individual adjustable air condition.Bathrooms feature bathtub, weighting scale, telephone, Hairdryer, Minibar, safe box, daily clean linen & electricity: AC 220 volts Restaurants& Bars:"Menagerie" main restaurant, 480 Seat Cuisine: International Serving Breakfast, Lunch and Dinner ,a la carte, Mediterranean Restaurant: dinner, "Moon light" coffee shop,Cuisine:snacks & beverages.Hours: 24 hours "Rainbow" Billiard bar "All Inclusive" Pool bar "All Inclusive"Cuisine: snacks & beverages sunset Pool Bar "All Inclusive" Beach Bar "All Inclusive" Services & Facilities:24-hour room service 24-hour concierge,Laundry service: charged as per consumption , price list available in the room Conferences Facility: Paradise conference room:capacity of 300 persons , Paradise VIPs Lounge: 150 seats.Internet cafe ,Limousine service Beauty salon ,Lobby shops ,On request doctor, Tour & travel desk Babysitting on request Pets: are not allowed ,Pharmacy Super market Safe box available at the reception . Recreational Leisure Facilities:Main swimming pool (not heated)Aqua Park Golden 5:daily from 9:00 am - sun set- Free for all guest of Golden 5 city hotels including- 5 slides ,- 1 heated swimming pool,- 3 heated pools for children with slides ,- Sandy area for children with slides,- 2 all inclusive bars.Discotheque "Night Flight": (free entrance , charged drinks) ... more   less 
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Also Known As:
Golden 5 Emerald Hotel & Beach Hurghada
Golden 5 Emerald Hotel And Beach Resort

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