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“When Staff smile, makes difference...” 5 of 5 stars
Review of Albatros Palace Resort

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Albatros Palace Resort
5.0 of 5 Hotel   |   Safaga Road, Hurghada, Egypt   |  
Hotel amenities
Ranked #33 of 180 Hotels in Hurghada
Cairo
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
“When Staff smile, makes difference...”
5 of 5 stars Reviewed June 3, 2013

hotel is very clean, staff are wonderful, supportive, smiling on all levels; from security to managers and doing their best to help!
i met the night manager who were not wearing any kind of uniform or putting on ID and i have known later that he was running an inspection and mysteriously surveying guest opinions.
i believe it will be more comfortable for families & couples. 10 minutes away from outings and town nightlife.
another thing i noticed, they were using top quality supplies in room not that generic hotel supplies usually found in hotels (Gillette shaving foam, Dove shampoo, Signal toothpaste, etc..)!
also, they have wide range of food options (Moroccian , Italian, German, Mediterian, Ch

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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495 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
York, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 24, 2013

We have just returned from our first holiday in Eygypt and what a great holiday we had. The hotel
has to be one of the best we have stayed in and we have traveled all over Europe,Turkey and America. The hotel is very,very clean with housekeeping busy all day keeping it so, the gardens are amazing and gardeners also busy every day, in fact ALL the staff were excellent so polite and with a great sense of humour we had many a good laugh with them.The pool area is also very clean and well set out and so big that if you wanted you could lay at a different place everyday altho we had a lovely spot and stayed all the holiday. Not being a strong swimmer I was pleased that the pool was not too deep, deep enough to swim but not above my head.
Food was very good with different themed restruants thru the complex and if you wanted something different you could find that on the menu also.
Would we go back?? Again and again.... We loved it. Yes a lot of Russians but they never bothered us and we had no drunken behavour like some people in other hotels had. So we highly reccomend the Albatros Princess.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Welshpool, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 8, 2013

On my first visit to Hurghada in 2009 my family and i had a wonderful time at this hotel.
The rooms where of a good standerd,with exelent facilities,hairdryer,flat screen tv ect.
The large swimming pool was amazing with swim up bar,a quiet area for adults,childrens area with slides,use of sister hotels water slides(could not keep the children away)even a jaccuzi area!
The food was exelent,plenty of choice:Mediterian,Oriental,Italian and Eygptian,many dishes cooked fresh to order before your eyes! Also a snack bar near the pool,ice cream and crepes served at times during the afternoons.The coffee bar: A great place to relax that served all the types of coffee you can think of and the hot chocolate a huge hit with the children espeacilly with a choice of cakes and pastries served in the afternoon.
But what realy made this hotel stand out from any other that i have stayed in were the staff,from the room cleaner to the waiters,coffee bar staff,receptionists right up to the managers,nothing was too much trouble! so approachable, helpful,polite,friendly and warm and made us feel even more speacial as we were British as their clientel is predomantly Russian(as is the norm in this area of Egypt).
Since this first visit i have used this hotel another 3 times on family(the children refuse to try another hotel) business and solo trips,each time the service as good as the first,no slip in standards,if anything they have continued to try to improve and update areas.
I would and have recommended this hotel to anyone coming to Hurghada as i am confident in saying that the will enjoy their stay as much as i have over the last few years.

Room Tip: For quieter rooms ask to be put on the back of right handside as you walk in from the entrance of th...
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  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 16, 2013

2 years late but better late than never.
4 of us came to the hotel back in April 2011 and initially were given average rooms. After explaining the faults of the room we were upgraded to a suite for 4 people, pool view and things just got better and better from there!

ALL of the staff were EXTREMELY pleasant, especially the manager at the White Elephant restaurant. The hotel was INCREDIBLY clean as well as the pool, garden areas, restaurants etc....

Night entertainment was rather limited but the reps were full of energy, fun, and very happy. When I went back in 2011, they were in the process of building the stage in the middle of the complex so hopefully it's built now for the night time entertainment.

I agree with the reviews regarding the Russian & German guests - there were quiet a few and I'm not sure that they'd seen Black people before as they constantly stared at us. We took it in our stride and the staff at the Albatros more than made up for this.

We got massages etc at the spa - such a great experience, and I would happily return again.

  • Stayed May 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kranj, Slovenia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 16, 2013

Nice large hotel with beautiful swiming pools, with floating pier access to the sea for snorkeling. The room was clean, there were a lot of dining options and the food was excellent.You can use the slides in sister hotel Albatros Garden. The staff were polite and very friendly. We recommend this hotel especially for families.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stroud
Senior Contributor
30 reviews 30 reviews
21 hotel reviews
Reviews in 27 cities Reviews in 27 cities
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed March 14, 2013

I am so torn with my review about this hotel as I will have to agree the previous reviewer.

Positives:
On first impressions, we loved this hotel but towards the end of it, sadly I cannot recommend it unless you are Russian. It is very impressive, the staff are wonderful and cannot do enough for you, they are so warm and friendly and do not deserve to be spoken to the way they are by a certain other nationality which we witnessed time and time again (upon returning home, having spoken to other people who have been to Egypt, they are also disgusted by the way the Egyptian staff are spoken to so it wasn't just us or this hotel).

This place is immaculately clean and there are people cleaning, moping, sweeping even raking the sand on the beach all the time to ensure it is kept in pristine condition. Special thanks to Mezu in the Shisha cafe, he would make our day with his smile and friendliness and he just went out of his way to help us (for instance we ordered a drink from a waiter but they forgot us, so he went to arrange one personally), it is this attitude of staff going above and beyond that impressed us and they are very warming people, always joking and smiling, always saying hello etc.

Transfer from the airport was with Eastmar Travel and they made us feel like royalty! It was super quick and efficient and we were the only 2 people in the taxi so no stopping at other hotels to drop people off (we later realised it's because Thomas Cook (whom we flew with) don't offer this hotel and now we know why).

Rooms are of a good size, they have a powerful shower and very large comfortable beds. The lighting was a little dark though so from a woman's perspective, it wasn't great for applying make up, however this is a tiny niggly point because let's face it, hopefully you will start tanning and won't need make up :0) (although from a man's perspective my husband found it slightly more difficult for shaving).

The plus point of this hotel is you part of a chain and you can use the facilities of the Albatros Beach next doorn where they have 2 waterslides - if you like that sort of thing. Now I don't, however after a few arguments with staff regarding diving (see final paragraph of this long review) about not letting us take drinks to our room whilst we showered in the evening (yes, they would make a big deal about this and I never heard of a 5* resort not allowing you to take drinks to your room before but they said they would run out of glasses - well if you're a 5* hotel, get more glasses as that isn't our problem, we pay for excellence and we expect it!!). Anyway, I digress ..... the waterslides; we decided to go there for some fun and we had a blast!!! You have to buy a rubber ring for the 2nd one but it was the best 5 euros we have ever spent as it gave us hours of fun (well, my husband hours, for me about 45 minutes lol). So, if it all gets to much for you, I suggest you pop to the waterslides and go for it, I am certainly glad I didn't let me fear of heights and going fast spoil this mini-adventure lol.

Negatives:
Sadly this is where the positivity ends and it's not the hotel's fault. As other people have said, the hotel is full of Russians and Germans and although it doesn't bother me being in a hotel with other foreigners, it was the way the Russians were with other guests by being loud, rude, barging past you without an apology, pushing in front of you, shouting loudly at 4am and banging doors and generally no consideration for anyone but themselves - it all becomes a little much after a while when you have been knocked by someone for the 5th time in one day!! The Germans are fine, they have manners and are friendly and lovely to talk with and we chatted with quite a few so please don't tar them with the same brush, I am sure they don't like the rudeness as much as anyone else!

Checking in was also rather bizarre, they insist on keeping your luggage by the door and you sit down whilst they bring the booking information over to you. Apparently they have a "no luggage by reception desk" policy which is nice, however they didn't like it when we were happy to keep hold of our luggage whilst sitting down. We never let our luggage out of our sight as we know of someone who was on holiday in another country and left their luggage with someone who said they were hotel staff .... they never saw their luggage again and the insurance company said it was their fault for leeting it out of their sight but that's another story. So, we are young and fit enough to carry our suitcases on wheels wherever we need but they wouldn't tell us where our room was and insisted a Bellboy take it. We knew this was because he wanted a tip and we didn't have any change on us so wanted to avoid embarrassment - in the end, the stress-free idea turned into more of a stressful situation than we would have liked! The bellboy practically dragged the suitcases from our hands to our room and then stood around expecting a tip (as is sometimes expected in a 5* hotel). We had to say we didn't have anything and that is why we didn't want him to take our bags in the first place! We are happy to tip and we certainly did tip various members of staff because of their kindness but the British nation isn't one where you tip for the sake of it.

Finally - if you wish to book a dive (which was the sole purpose of our trip here), if you choose to use the Dive Shop on the beach as part of the hotel on the left, they will tell you want you want to hear to get a sale but not actually be able to deliver! We booked a day diving and my husband was told he could do 3 dives in the same day, when we go to the boat he was told that he couldn't as they don't offer that and he shouldn't have been sold it. When we went back to the shop they told him he could go out on the boat again for the 3rd dive another day or pay more for a 4th dive and do 2 more in a day but he would have to be away for the full day again. I have dived all over the world and many times have just done 1 dive from a boat and returned home, but the dive operator said he couldn't do this, then he was told he could do it off the beach but another dive operator said the viz wouldn't be very good and it wasn't worth it. Eventually he was fed up with not being told the truth so went to Guest Relations at the hotel who advised my husband to go to the other Dive shop for Germans on the beach but to the right. The lady told him that they do not do 3 dives in a day, he could only do 2 - end of! He appreciated her honesty and thanked her for it then went for his refund from the other dive operator. All he wanted was someone telling him the truth from the start which put a downer on his day (another good reason for us to go on the waterslides!!)

I would say to you, having read all the reviews, good luck in making your decision as to whether you think you should stay at this hotel or not.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murcia, Spain
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed January 29, 2013

on first impressions, the hotel appears outstanding and by the end of our trip the general aspect of the hotel, i.e the decor and gardens etc i maintain are outstanding. The negatives unfortunately supercede the positives. over run by russians and germans...no other english people in this large complex. The usual reserving of sunbeds, didnt bother us, but come the evening, there is an area where they have live music...again guests were reserving seats in this limited seating area whilst they raided the restaurants, overfilling plates and and wasting unwanted food. i mentioned it to the reception but they didnt action anything. we found the reception and guest relations unhelpful and having spent 4 days in the complex we were eager to get out and see the area as there is nothing on the doorstep. we enquired to 3 different people about a bus service and each said that only taxis available via the guy on the desk in reception. these taxis were expensive so we sought info via another source to find u can flag down minibuses which are safe and the trip cost GBP 1.00 each as opposed to 20 euros . also Wifi expensive. again they quote u 5.50 euro per hour which we purchased 3 times. 2days before departure it rained all day so we purchased a 24 hour at 20 euro which we were told by 2 different internet staff that it had to be used in a 24 block and didnt carry over. consequently i am writing this review after that time frame....yet another lie!
The restaurant , bar and housekeeping staff work hard but the drinks quality isnt very good. the food adequate, all buffet style. asian restaurant the best, indian food excellent,
The noise in the corridors is very noisy, other guests not having any consideration for others.
they have a pontoon area off the beach which is very good and excellent for snorkelling.also if travelling as a family with young children, the kids pool is very good. the gym and equipment is by no means adequate for the number of guests. the hotel is 5 star but due to the negatives mentioned, i would give it 3/4 star. the evenings were boring, lacked atmosphere and generally in bed by 10pm.
stayed at resort of el gouna back in nov 2012 and no comparison. this resort is approx 40mins away and was excellent.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Albatros Palace Resort

Address: Safaga Road, Hurghada, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#17 Spa Hotel in Hurghada
#25 On the Beach Hotel in Hurghada
#25 Romantic Hotel in Hurghada
#29 Luxury Hotel in Hurghada
#34 Family Hotel in Hurghada
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Albatros Palace Resort 5*
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Also Known As:
Albatros Palace Hurghada
Albatros Palace Hotel Hurghada

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