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“A huge Labor Problem” 3 of 5 stars
Review of Festival Le Jardin

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Festival Le Jardin
4.0 of 5 Resort   |   km 11 Ahiaa Rd - North Hurghada, Hurghada 46, Egypt   |  
Hotel amenities
Ranked #86 of 180 Hotels in Hurghada
Cairo, Egypt
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“A huge Labor Problem”
3 of 5 stars Reviewed October 20, 2013

I have stayed in this hotel for 4 days 3 nights including the feast vacation , the problem that really makes this place to be even below average is the Labor, the workers there lacks the basics of guest serving techniques , for instance , the chefs within the buffet never replies politely for the guests feedback and i mean "NEVER" i tried this more than a time to prove it to myself.
Coming to the buffet , I can rate it one of the worst buffets i ever seen , they lacks the sense of professionalism in doing it , some items are made with a remarkable low quality, compared to other hotels i have accommodated in , their star ranking should be reviewed
The front office guys are professional enough to handle problems , but the reservation office made a lot of mistakes , i insisted in my reservation 3 weeks before the vacation about that the guests will be 3 males , to find them residing us in a room with one king bed ! , that was strange , we discussed the problem with the front desk and they told us it will be solved after a while because they claimed that they are "busy" , that was a strange reply !
The housekeeping guy was one of the most persons to bring our nerves , He never tried to clean the room even when i added the room cleaning request tag on the door , when i asked him to clean the room , he told me that he will do it after a while , 6 hours and no reply, and in this 6 hours i was asking him regularly each hour !!! the problem was not resolved unless i had a nervous phone call with the room service , even i have left him a good tip since the first day of my accommodation , his attitude was strange and rude !
my recommendation for this place is not to take it as an option unless you cannot find another place for your residence, do not reserve the full board package it is useless there, and think twice and seek triple for another better place before taking the reservation decision.

Room Tip: do not choose street view rooms do not choose high rooms - the elevators are not in a good conditio...
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  • Stayed October 2013, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lejardinresort, Guest Service Center Officer at Festival Le Jardin, responded to this review, October 24, 2013
Dear Guest,

We are very concerned read your comments and that we were not able to meet your expectations. Festival Le Jardin is a hotel that takes pride in providing excellent quality of services and maintain good standard of facilities of which we normally enjoy very good reports from our guests. However we also understand that sometimes something may well go wrong.
We wish thank you for the constructive feed back with many valid points what we are working on for the benefit of the hotel future guests.We also wish mention that we do welcome all guest feed back as for us is a true monitor to our performance and guide line towards guest satisfaction.
We look forward to welcoming you again in Festival Le Jardin as we wish to restore your faith in the good quality of services we offer our guests.

Once again thank you for feed back & we all here wish to meeting you again.

Best Regards,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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435 reviews from our community

Traveler rating
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106
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5
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
Dammam, Saudi Arabia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed October 19, 2013

I stayed here for 4 days (3 nights), but unfortunately I realy disliked the place here for a lot of reasons:

1. Bathrooms allover the hotel are very discusting.

2. The buffets in the main restaurant is extremely poor, also the taste is not good.

3. They have to make maintainance for the rooms from A-Z.

4. The housekeeping is very bad to the extend that I asked them for 5 times over 2 days to clean my bathroom and nothing happened; then finally I had to pay them to clean it.

5. The soft drinks in the hotel are not fresh and full of artificial colors.

6. The hard drinks are local and have no varities.

So my recommendation for anyone who is planning to spend his vacation in this hotel... you can find a better hotel with the same price range.

Stayed October 2013, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lejardinresort, Guest Service Center Officer at Festival Le Jardin, responded to this review, October 24, 2013
Dear Guest,

Thank You for Your feedback and that You have taken the time to describe your impressions. Please accept our most sincere apology for not being able to provide you with a nice stay according to your expectations.
We really appreciate your constructive comments which we will highlight to our staff and heads of departments in order to rectify or improve our standards, and to reach for a perfect experience.
We hope you will give us another chance to host you again so that you can experience by yourself how serious we take our guests feedback.

Best Regards,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
egypt
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 16, 2013

just returned from le jardin hotel>>>the hotel and pools are fantastic staf persons are very helpful, rooms in 5th floor have very nice view ,food and drinks are of good quality but limited items the worest thing is the beach you should pass over small stones and rocks in a shallow water for about 100 meters to rech acceptable water .....i advice the hotel maneger to build abridge to pass this shallow area and reach the good water....defintly this raise the value of the hotel

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lejardinresort, Guest Service Center Officer at Festival Le Jardin, responded to this review, October 24, 2013
Dear Guest,

Thank you for sharing such nice positive comment which helps us to win confidence of our reviewer.
We wish to welcome you back in your second home Festival Le Jardin Resort.

Best Regards,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester kent
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed October 9, 2013

Traveled to this hotel in September 2013, staff were in the main curteous and friendly, this helped with trying to find something hot and edible to eat. Food was pretty dire and aimed at the Egyptian customers mainly. The Egyptian holiday makers have no concept at all, for queuing and simply just push in at the front. They pile their plates high with food and allow their children to run around the dining room, endangering themselves and others carrying food. The Italian restaurant was nice and we were offered dining here however the menu was limited and after 3 days could not face returning everyday although the staff and manager were very nice.
When we arrived we were shown to a room that had a door with a cracked piece of glass, to be fair this was changed within the hour, but why not replace this before showing a client to a room. The drinks were nasty especially the warm white wine which made us all shudder! Only about 3 or 4 other English people here at the same time as us, which is not a bad thing but some might find this quite lonely, if they want to chat.
Don't be mislead with the pictures as they must be well over 10 years old, the beach has no sand what so ever,...just dirt! The loungers are falling apart and in need of a coat of paint. The medical clinic should be avoided at all costs as it will cost you £280.00 for five little stitches!! ( I luckily did not pay this as I complained to the manager) the most insulting part was that the doctor told us 280 Egyptian pounds which is about £28 and then when I returned to pay it had changed to English pounds ( all because he had £200 stolen????) management team did all they could to help sort this out after my 2 days of worrying but the doctor is operating from the hotel so ultimately they must take responsibility for the way they think they can rip off the tourists, if my accident prone son had not had a far worse accident last year at sharm and there the total bill was £150.00 I might not of realised, people may have just paid and hoped to claim back from insurance I don't think so! Good weather and a good place to go if you want to diet if you want a little luxury then avoid at all costs. All came home with tummy bugs with one lasting two weeks, thank goodness for Imodium on the flight home!

Room Tip: Choose another hotel and leave this for the Egyptians.
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  • Stayed September 2013, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hastings, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 8, 2013 via mobile

The hotel was only running at 30% capacity due to flight restrictions in other countries so I can only comment on my experience in the 10 days we were there.
Excellent staff and service, from the cocktail when we arrived to the birthday cake delivered to our room.
Yes parts of the hotel are a little tired but who takes too much notice of discoloured grout!
Beach was a little disappointing with shallow water and not many fish but if your into windsurfing like many who were there you'll love it.
Must say a thanks to Ahmed Dahab one of the waiters who always made sure drinks were topped up taking time to make sure everything was ok everyday.
Make sure if you take taxi from reception into busy ,noisy hurghada they drop you on the main drag not up some alleyway outside there mates shop not a pleasant experience.
Last thing, after looking at other reviews as we did before we booked if you want to avoid the Russians dont go to Egypt, its there version of Spain. Just sharpen your elbows!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lejardinresort, Guest Service Center Officer at Festival Le Jardin, responded to this review, October 24, 2013
Dear Guest,

Thank you for taking the time to share your experience and we truly appreciate your high recommendation of our Hotel.
We are delighted to learn that you had a great experience while residing with us, we have also shared your comments with the rest of the team who are equally happy to learn of your feedback.
We certainly look forward to welcoming you back to Festival Le Jardin resort, hopefully in the very near future.

Best Regards,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheshire, UK
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 23, 2013

Stayed here for 10 days with my 2 daughters 15 & 18 in August, reading the negative reviews we were apprehensive of going but we had a fantastic time from start to finish. The staff couldn't have been friendlier, the food was a bit repetatvie but you get that with any AI. The room was cleaned everyday, 2 bottles of free water left daily. FREE safe in the room.

The pool/beach areas were cleaned daily, the gardens were always well maintained. Free pool towels daily.

The animation team were brilliant especially ANJO and MAMADOU, they were so helpful, friendly and made us feel very welcome.

Would definately return again to this hotel.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lejardinresort, Guest Service Center Officer at Festival Le Jardin, responded to this review, September 24, 2013
Dear Ms.Julie,

Thank you for the positive feedback about our service, nothing is more valuable to our team than to receive such appreciation from our guests. We look forward to welcoming you back in the future for another great holiday full of memorable moments.

Best Regards,
The Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Karlsruhe, Germany
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 16, 2013 via mobile

You don't have to go out of this resort, the animation team know exactly how to take care of you with their morning activities, evening show And late night disco... Just the sea sand needs to be fine!!

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lejardinresort, Guest Service Center Officer at Festival Le Jardin, responded to this review, September 24, 2013
Dear Guest,

Thank you for your great comment on Tripadvisor.

It is a pleasure for us to read that you enjoyed our hospitality and facilities. We will share your review among the team and of course will not forget to pass your comments to the Animation Team.

Best Regards,
The Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Festival Le Jardin

Address: km 11 Ahiaa Rd - North Hurghada, Hurghada 46, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Fitness Center with Gym / Workout Room Restaurant Swimming Pool
Hotel Style:
#47 Top resorts Hotel in Hurghada
#66 Luxury Hotel in Hurghada
Price Range (Based on Average Rates): $
Hotel Class:4 star — Festival Le Jardin 4*
Official Description (provided by the hotel):
The Festival Le Jardin Resort is a 4 star plus resort situated 20 km north of Hurghada International Airport, 15 km from the city center and 10 km from El-Gouna. The resort has been built on 5 floors in an area of 27.000 m2 with a unique view of the magnificent Red Sea. This energized resort caters to satisfy the needs of enjoyable holidays. ... more   less 
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Also Known As:
Sunrise Le Jardin Hotel Hurghada
Festival Le Jardin Hurghada
Festival Le Jardin Hotel Hurghada

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