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“THE WORST HOLIDAY OF MY LIFE!” 1 of 5 stars
Review of Festival Le Jardin

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Festival Le Jardin
4.0 of 5 Resort   |   km 11 Ahiaa Rd - North Hurghada, Hurghada 46, Egypt   |  
Hotel amenities
Ranked #87 of 182 Hotels in Hurghada
Mirfield, United Kingdom
1 review
13 helpful votes 13 helpful votes
“THE WORST HOLIDAY OF MY LIFE!”
1 of 5 stars Reviewed January 22, 2013

On arrival my room was not ready, I was offered a room 7 rooms away from my daughter even though I had rung 6 weeks before my holiday to request 2 rooms on the ground floor together as my husband is disabled. As the room was not ready we were told 'go eat', we went into the restaurant there was no table to sit at, no cups or glasses, the food was cold, some plates were dirty, this was a common theme throughout the stay. All 3 of us suffered sickness due to poor hygeine! BE AWARE LADIES: the staff will enter your room without knocking and will ignore the do not disturb signs, this happened on 3 occasions when my daughter was alone in her room. the management felt several fruit baskets was a suitable compensation for this upset. In the hotel bar there were dead flies these only grew in volume throughout the stay. My daughters room had an ants nest, inside and outside there were dead and alive ants. This was swept away when we complained but did not have pest control treatment so it came back. The staff are equally as rude as their guests (the russians) clearly they do not like a british guest and made no effort to make this holiday enjoyable. The lift didn't always work. The lights in the room didn't work. The staff asked for tips. The rooms were barley cleaned. The air conditioning didn't work for half the holiday. The safe didn't open. The cleaners helped themselves to sweets etc in your room. DO NOT BOOK THIS HOTEL IT IS HORRIFIC. THIS IS MY 7TH TIME IN EGYPT AND IT IS THE WORST HOTEL I HAVE STAYED IN!

  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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463 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
Lancaster, United Kingdom
1 review
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 13, 2013

Just returned from our 7 night holiday and will not be returning. Not because of the hotel or the staff but due to the number of Russians.

We stayed here three years ago and enjoyed our holiday so much we vowed to return (wish we hadn't)The hotel is showing it's age but the rooms are clean and spacious with English channels on the television. All the staff are very helpful and are happy to do anything you ask, just be careful when you decided to tip this could go either way ie they can change as fast as the weather.

Food is boring and the hotel caters for the Russians. Breakfast is the same everyday, lunch is a mix of chicken, burgers or hot dogs everyday with either rice or chips. Dinner is again either chicken or grilled fish. The chicken is varied either in a stew, breaded or battered but it is still chicken and believe me after 7 days of chicken for lunch and dinner, it doesn't matter how it's cooked it gets boring!!!

The Russians are very rude and ignorant. They never smile or respond if you say hello, sorry etc. They push in when you are waiting to be served either at the bars or in the restaurant and if you say anything they look at you as if they have something on the bottom of there shoe.

This hotel has changed over the last three years and we will not be returning again.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lejardinresort, Guest Service Center Officer at Festival Le Jardin, responded to this review, January 15, 2013
Dear Guest,

First of all, we would like to thank you for choosing our hotel second time and sharing your feedback with us and in the same time we want to express our regret that you didn’t enjoy your holiday in Festival Le Jardin Resort.

We would like to draw your attention to the point that the hotel is multicultural resort, accommodating many nationalities, depending from season of the year.

Concerning your comments about the food, management discussed this during our meeting to take action.

We look forward to seeing you and family in our hotel once again assuring you that we will make your holiday unforgettable. For any further information for your next vacation please contact us: gsc.lj@festivalhotels-egypt.com
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Melbourne
Senior Contributor
34 reviews 34 reviews
32 hotel reviews
Reviews in 33 cities Reviews in 33 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed December 23, 2012

My wife and I stayed here as part of a travel talk tour. We arrived at 9pm and were still able to eat at the buffet. The lobby and reception area are huge and very fancy. We had an all-inclusive bracelet that allowed us to eat and drink as much as we liked. The hotel is set on the beach of the Red Sea, it has a heap of pools a really nice garden area two or three bars. The rooms are big but we asked for a double and got two singles. The other disappointing thing is that there was no hot water in the shower, for a resort of this size I thought there would be hot water. The buffet food was nice and a lot to choose from. The resort and rooms are clean and everything is catered for but it is a large resort with a large number of tourists and not a lot of quite space to escape the crowd. The staff were friendly and happy and enjoyed a chat if given the chance.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lejardinresort, Guest Service Center Officer at Festival Le Jardin, responded to this review, December 25, 2012
Dear Guest,

First of all, we would like to thank you for your feedback and helping us improving our services.

We would like to express our regret that you didn't enjoy your holiday in our hotel, we do apologize if your stay was uncomfortable. Your comments have been discussed with the hotel management, action have been taken concerning hot water, maintenance has been made for all water heating system and this problem has been solved.

We wish to welcome you back in Festival Le Jardin Resort assuring you to make your holiday more comfortable.

Thanks & Best Regards
Hotel Management
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Leicester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed December 5, 2012

After reading mixed reviews about this place, we were hoping for the best from this hotel. This is going to be a very mixed review itself. I travelled with my partner last July.
The hotel itself is stunning, really clean and could not fault the room we had at all. Most if not all of the rooms have sea views which are lovely.
There are so many pools, very large in size and very well cleaned, some which are shared with the twin hotel next door. Swim up bar is a nice touch. However, the alcohol is very weak with it being all-inclusive and extremely sugary.
The area of hurghada itself is beautiful, the sea and beach lovely. I would wait and book excursions from the thomas cook rep who is usually near reception desk. Be careful of those in the gift shops inside the hotel too, often try to rip you off or pressure you into buying things.
There are also men that wonder around the pools and try to offer you massages. DO NOT LET THEM. One came behind me and began massaging my neck without permission and only stopped with my partner forcefully telling him too, then tried to charge us for his services!!!
When we stayed we were the ONLY english people there, wouldn't have been a problem but all the entertainment at night was in russian, all the food was catered for them, they were rude and pushed in front of people at bars, put all their towels down at 4-5am (not even joking). We didn't meet a single other english person until the day we were leaving.
The main part of this hotel that lets it down is the food. I'm not a fussy eater at all but it was terrible. This is the only holiday in my entire life where I have come back having lost weight. Breakfast was alright, what you'd expect but nothing to shout about. Lunch became very repitive, just burgers and chips everyday by the pool that were exceptionally greasy or last nights pasta warmed up. The salad tasted gone off. Dinner was even worse. No meals seemed to be catered towards english/americans at all. Unless you arrived staright away, food was almost always cold. I survived off bread rolls all week long. Having said that, the a-la carte italian resturant was amazing! Very friendly staff too.
The staff in general were very helpful, polite, etc but not as friendly and outgoing as staff elsewhere.
Overall it is a nice hotel, but nothing to rave about and the food lets it down. Although this is not the hotels fault, the amount of russians majorly let it down. I would not return unfortunatley. Pay attention to the bad reviews because they really are true...

  • Stayed July 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lejardinresort, Guest Relations Officer at Festival Le Jardin, responded to this review, December 10, 2012
Dear Guest,

We are concerned that we could not meet your expectation while you’re last Holiday. Festival Le Jardin is a hotel which is getting a good feedback from our reviewer, however we also understand that sometimes something may well go wrong.

Your feedback is very important and can help us to improve our quality of service.

I can assure you that many actions have been taken, concerning the food, since in July 2012 we upgraded the buffet, additionally, we have many live cocking stations for breakfast, lunch and dinner. This fact is confirmed with many positive reviews from our guests during last period.

As for salesmen we took action like more supervision from the security team and recreation department at the beach and around the pools to avoid any other incident. In the same time we believe that red flag system could solve this problem, as we didn’t receive comment related to this issue after implementing the new system. We would be very thankful if you could contact us on our email gsc.lj@festivalhotels-egypt.com and give more details about your incident.

Dear Guest, we only blame ourselves we could not have you better enjoy your holiday, we apologize and we hope we would have the chance to welcoming you again in Festival Le Jardin as we wish restore your faith on the good quality of services we offer.


Thank you,
Hotel Management
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Tallinn
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 5, 2012

This was a nice place to stay. Hotel was clean, room was ok. Food is average, but ok. Pool areas are nice. Nice place to go with kids or without. Staff was friendly.
Medical help was very good, there is doctor 24/7.
There is big area to stay, and you can use two other hotel restaurants, pools or sunbath areas close to main building.
All inclusive drinks were ok. Nothing special, and not that bad.
Its worth for 4 star hotel name.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lejardinresort, Guest Relations Officer at Festival Le Jardin, responded to this review, December 10, 2012
Dear Guest,

Thank you for sharing your feedback and your positive comment can be very helpful for our reviewers who are expecting to visit us.

We are very pleased to hear that you enjoyed a good holiday in our hotel. It is our aim to meet our guest’s expectations at all times and your excellent ratings for the hotel’s products and services do bring a lot of encouragement to the whole team.

We wish to welcome you back soon in your second home Festival Le Jardin Resort.

Thanks & Best Regards
Hotel Management
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Annan, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 20, 2012

we had a great holiday all staff where friendly ,great hotel clean and drinks flowed all day only bad point was some of the guest where rude at meal times and many thanks for wifes brithday cake it was a surprice when we got back from a back from boat trip,the hotel laid on a v.i.p dinner for uk guests and we where the only two that turn up and many thanks mama mia staff for looking after us ,would i go back of coruse i would its brillat

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lejardinresort, Guest Relations Manager at Festival Le Jardin, responded to this review, October 30, 2012
Dear Mr William,

It was pleasure for us to welcome you in our resort
.
We would like to thank you for sharing your experience on Tripadvisor.
All the team are sending you them greetings and were happy to celebrate your wife's birthday with you.
We will be very happy to welcome you back you soon in your second home Festival le Jardin Resort.

Thank you

Hotel Management
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Cracow, Malopolskie, Poland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 20, 2012

I would like to start by saying : this hotel is an Golden Cage. Very nice and huge garden , nice a la carte restaurant.
Rooms are big and bed is amazing, furniture is a bit old but doesn't matter too much.
Tip receptionists and be sure you get the sea/pool view room it worth it!!!

Food - food is ok not something out of common but is ok, anyone can find somehting to eat there. Tip : beef and chicken are very good but is repetitive.

Sickness - If you get stomach sickness ( my girlfriend did and is 50% chance or you to have) ) run across the road and buy from farmacy Antinal it cost 3-4 usd Dont buy what the guy want to sell you just stick to this pill.
You may need to take 4 -6 pills to get ok 1 pill every 4 hours ( 1 day you will spend it in bed...) but after one day (24 hours!) you will be more than ok.
Second option buy a bottle of vodca and shoot before each meal 20 ml ( i had no problem after applying this :)

Drinks - To my surprise drinks there are really good!!! I've been before in other countries and there you couldn't drink the alcohool they provided.
- Here whiskey is good , don't touch the wine is not so good.

Cleaning - very friendly cleaning perssonel and very serviable ( Thanks to Ali 3408 maybe manager should raise his salary :)
You get daily 2 bottle of water Speaking about water is very very expensive in Egypt starting with airport where they want 4.5 E for 0.75 bottle of water!!!!!! and ending with store where one bottle of 0.50L cost 1.5 USD

Surroundings & Beach
Beaches in general in Egypt are awful comparing with other countries Spain Greece Romania Bulgaria. At this hotel entrance in water is not so good and you have to walk like 100m to get to deep water but when you are there is nice, also you have 3 wonderful swimming pools 2 of them with bar!
If you want to visit i recommend El Gouna by bus costs 1 usd /pax to go 15 Km dont pay taxi!.
Me and my girlfriend we didnt like at all Hurgada like city is really nothing to see there just one long street with a lot of shops and annoyng egiptians from 2, 2 meeters trying to seel you soemthing. If you will go Hurgada take taxi it costs 3-4 usd dont pay more!!!! and be sure you settle the price ( if taxi driver is saying in the way to hurgada that he will put petrol or he will visit family dont get panic is normal :))))

Cairo
Is a must to see pyramids price 70-75 USD by bus takes 16 hours to go visit and to be back at the hotel.
Buy water from the bus driver 1 usd.
Tips if you go to this excursion when you will have dinner dont buy drinks in that restaurant they will rape you with prices even if the waiter is telling you how much a beer cost when the check will come you will be amaizd to pay 10 usd :))) for a beer and 1 cola. I;ve been told 1 beer is 5 egyptian pounds (1 dollar :) )
Nile cruise is not ok :) and costs 6 usd pax for 30 min remember that excurssion is optional and if you want you can stay in the bus or arround the bus. Anyway you wiill have an armed man (machine gun) as bodyguard with the group.

About russinas one word - Animals!

Value for money: Always when you will want to complain about this hotel try not to forget how much you paid for plane , transsfers , Hotel All inclusive ... ok?
Some of European clients (UK) will complain (Like always) that this is not 4* hotel. I will tell to those people that for this kind of money you will get in UK maybe 2 days BB in 4* hotel)

You want 4*-5* standard like in UK in Egypt no problem pay 1000-1200E per pax for excurssion and you will get it!!

Avoid High season if you want to have quite and nice holiday.
1 Is too hot!!
2 is too crowded - problem in restaurant places, to find sunbeds (you can get easy annoyed and is vacation and you dont want this)
3 is more expensive

In 12- 19 october we had 34-37 C in the day and 30 in the night, A/C is working super!!!

Room Tip: Must take sea pool view room dont let your holidays to be spoiled by road view room. !!!! Tip rece...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Festival Le Jardin

Address: km 11 Ahiaa Rd - North Hurghada, Hurghada 46, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool
Hotel Style:
#43 Spa Hotel in Hurghada
#47 Top resorts Hotel in Hurghada
#59 On the Beach Hotel in Hurghada
#65 Luxury Hotel in Hurghada
Price Range (Based on Average Rates): $
Hotel Class:4 star — Festival Le Jardin 4*
Number of rooms: 486
Official Description (provided by the hotel):
The Festival Le Jardin Resort is a 4 star plus resort situated 20 km north of Hurghada International Airport, 15 km from the city center and 10 km from El-Gouna. The resort has been built on 5 floors in an area of 27.000 m2 with a unique view of the magnificent Red Sea. This energized resort caters to satisfy the needs of enjoyable holidays. ... more   less 
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Also Known As:
Sunrise Le Jardin Hotel Hurghada
Festival Le Jardin Hurghada
Festival Le Jardin Hotel Hurghada

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