After reading mixed reviews about this place, we were hoping for the best from this hotel. This is going to be a very mixed review itself. I travelled with my partner last July.
The hotel itself is stunning, really clean and could not fault the room we had at all. Most if not all of the rooms have sea views which are lovely.
There are so many pools, very large in size and very well cleaned, some which are shared with the twin hotel next door. Swim up bar is a nice touch. However, the alcohol is very weak with it being all-inclusive and extremely sugary.
The area of hurghada itself is beautiful, the sea and beach lovely. I would wait and book excursions from the thomas cook rep who is usually near reception desk. Be careful of those in the gift shops inside the hotel too, often try to rip you off or pressure you into buying things.
There are also men that wonder around the pools and try to offer you massages. DO NOT LET THEM. One came behind me and began massaging my neck without permission and only stopped with my partner forcefully telling him too, then tried to charge us for his services!!!
When we stayed we were the ONLY english people there, wouldn't have been a problem but all the entertainment at night was in russian, all the food was catered for them, they were rude and pushed in front of people at bars, put all their towels down at 4-5am (not even joking). We didn't meet a single other english person until the day we were leaving.
The main part of this hotel that lets it down is the food. I'm not a fussy eater at all but it was terrible. This is the only holiday in my entire life where I have come back having lost weight. Breakfast was alright, what you'd expect but nothing to shout about. Lunch became very repitive, just burgers and chips everyday by the pool that were exceptionally greasy or last nights pasta warmed up. The salad tasted gone off. Dinner was even worse. No meals seemed to be catered towards english/americans at all. Unless you arrived staright away, food was almost always cold. I survived off bread rolls all week long. Having said that, the a-la carte italian resturant was amazing! Very friendly staff too.
The staff in general were very helpful, polite, etc but not as friendly and outgoing as staff elsewhere.
Overall it is a nice hotel, but nothing to rave about and the food lets it down. Although this is not the hotels fault, the amount of russians majorly let it down. I would not return unfortunatley. Pay attention to the bad reviews because they really are true...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 10, 2012
Report response as inappropriate
We are concerned that we could not meet your expectation while you’re last Holiday. Festival Le Jardin is a hotel which is getting a good feedback from our reviewer, however we also understand that sometimes something may well go wrong.
Your feedback is very important and can help us to improve our quality of service.
I can assure you that many actions have been taken, concerning the food, since in July 2012 we upgraded the buffet, additionally, we have many live cocking stations for breakfast, lunch and dinner. This fact is confirmed with many positive reviews from our guests during last period.
As for salesmen we took action like more supervision from the security team and recreation department at the beach and around the pools to avoid any other incident. In the same time we believe that red flag system could solve this problem, as we didn’t receive comment related to this issue after implementing the new system. We would be very thankful if you could contact us on our email email@example.com and give more details about your incident.
Dear Guest, we only blame ourselves we could not have you better enjoy your holiday, we apologize and we hope we would have the chance to welcoming you again in Festival Le Jardin as we wish restore your faith on the good quality of services we offer.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.