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“Everything was okay, but” 4 of 5 stars
Review of Sonesta Pharaoh Beach Resort Hurghada

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Sonesta Pharaoh Beach Resort Hurghada
5.0 of 5 Resort   |   Safaga Road, Hurghada, Egypt   |  
Hotel amenities
Ranked #23 of 180 Hotels in Hurghada
Dnipropetrovsk, Dnipropetrovs'ka Oblast', Ukraine
1 review
5 helpful votes 5 helpful votes
“Everything was okay, but”
4 of 5 stars Reviewed June 16, 2013

We were at Sonesta from 6/06 till 15/06. The weather was fine, sea's temperature was above 26*. Staff was very friendly. Animation is PERFECT there. Lyuda, Masha, Svetlana, Masha, Karim and Sheeko made everything to entertain us. Even from the morning there was yoga gymnastics on the beach. Then you can join water gym or dancing (latina or belly ones). Every evening there werer interesting show programms with animation team. Besides, my younger brother also liked mini disco )) The most spectacular show for me was energy show. I think, animation team trained a lot to made a such magnificent dancing show. So thanks them a lot for making my holidays unforgetable!) BUT "There no roses without thorns". Thus, some waiters and espesially barmen at the lobby bar were horrible. Service was awful. There were often no clean plates. barmen poured drinks in dirty glasses. But nevermind, I enjoyed my holidays and want to visit Egypt one more time :)

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
badramani, Assistant Regional Communications Manager at Sonesta Pharaoh Beach Resort Hurghada, responded to this review, June 17, 2013
Anastasia B

Thank you for your nice feedback , we are happy you mentioned both negative and positive points , we hope to see you soon again at our resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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889 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 14, 2013 via mobile

A real quality hotel in every possible way but above all else is the staff and specially the animation team!
All the people are more than friendly and always very eagor to help.
The talented Animation team wins the points with their good spirit and their many funny and entertaining activities! Also there's few reeeaaaally good dancers in them and the shows were awesome! They deserve all the credits!
I had really good time last time and I'm really looking forward to come and meet everyone again. My holiday was an experience that i'll never forget so thank you for that!
Keep up the good work!

  • Stayed April 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 14, 2013

The staffs in general are exceptional all around the hotel region. There was a lack of access to food, drinks etc the number of holidaymakers were great hence the lack of food, drinks. Albeit the staff all around the hotel, from kitchen staff, to managers, to all the bar staff, housekeeping and many more went out of their way to make us feel we were being treated as special guests, but we still felt like part of a herd (!)
Nonetheless we couldn’t have asked for a friendlier service from staff. We will not name individuals as EVERYONE in Sonesta Hotel was lovely and we don’t want anyone left out when we start mentioning names.

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
badramani, Assistant Regional Communications Manager at Sonesta Pharaoh Beach Resort Hurghada, responded to this review, June 17, 2013
Dear Reba B

Thank you for your review , we are happy you enjoyed your stay and the service our staff provide , please give us the chance to host you again soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
18 reviews 18 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 14, 2013

Well, it is true, it is full of Russians. We were the only english people in the hotel....
And sorry - but talk about rude and ignorant... they even pick your child up to move them out of a queue!!
Anyway - once the staff knew we were english, they couldn't do enough for us, and treated us so well, upgrade, glasses! (instead of disposable plastic cups!)....
But the food was mainly awful.. Salads were ok, fresh pasta was goo - but the rest, dudn't look edible... and the queues - well!!!!!
So nope despite the staff doing what they could, wouldn't recommend the hotel at all - because of the food and the clientelle!

  • Stayed May 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
badramani, Assistant Regional Communications Manager at Sonesta Pharaoh Beach Resort Hurghada, responded to this review, June 17, 2013
Dear 232NICC,

Thank you for your review , we are so sorry for your bad experience and for the Russians bothering you , but you know sometimes things are out of our hands . Maybe if next time you choose to come in a less busy period you can change your mind . Hope you give us the chance to change your opinion about our resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aswan, Egypt
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 13, 2013

Old 5 stars hotel, on the Villages Main Road – small Shopping Area inside the Hotel but little bit Expensive. very big Shopping area directly in front of the Outside Hotel –– you could also take a Taxi 15 Minutes you will be in El Mamsha Center or you can also go shopping in the huge senzo shopping mall hurghada (American Style-very nice Area with Coffee Shops, Restaurants and MacDonald’s!!)
The Hotel is old but still Clean and Tidy –the Food is much better than before (we heard that they have now new Kitchen Chef) we eat every day in another A La Carte Restaurant Oriental Isis with fresh backed oriental Bread , then at the Chinese restaurant (very Tasty) then the Italian (only Pasta ) Pizza on the Beach Restaurant during the Lunch time and the new One which was Russian Cuisine this was also elegant and Quite and very tasty Food
The Hotel was around 80 % with all Nationalities even Guests from China – Holland –French – Danish-Russians and of Course Arab and Egyptians.
-You have to reserve this Restaurants with the Guest relations Desk –Mrs. Svetlana , Olga or Hussien
There were present all the Day in the Lobby Area – very kind Team (Thanks for your Help)
The Hotel has very active Animation , every day different Show.
The Oriental Friday Party was the Best with a lot of different Activities-Oriental Buffet- many Egyptians Live Cooking stands everywhere (I have now 5 kilo more ) -Fireworks
Egyptians Belly Dancing and Folklore + (Luda from the Animation – Bravo)
If you are Shisha Lover then you will enjoy the daily El FISHAWY Shisha Corner with the daily nice Egyptians Live Music and the Animators Dancing
I and my Family with the 3 Kids enjoyed the Time in Sonesta and we try to go there again but in the Winter Time.

Room Tip: all room is so so nice and sea view
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 12, 2013 via mobile

I'm so so happy in this hotel.and I will come again in next month.the staff is so very good spichil thanks for me . Hussein guest relation manger and I hope next holiday for me it will be in this hotel

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
egypt
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 11, 2013

We spent really amazing time here. Nice area with clean swimming pool. Animation team was awesome. Karim was great, beautiful ladies Alisia and Mila were also nice and music by DJ Magik was cool. Everyday showtimes were really funny and good prepared. I'm looking forward to next vacation in Sonesta.

Room Tip: i have nice sea view room
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SonestaEgypt, Assistant Regional Communications Manager at Sonesta Pharaoh Beach Resort Hurghada, responded to this review, June 12, 2013
Dear moaz m

Thank you for your nice review we appreciate your contribution and we hope to host you again soon at our resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sonesta Pharaoh Beach Resort Hurghada

Address: Safaga Road, Hurghada, Egypt
Location: Egypt > Red Sea and Sinai > Hurghada
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Top resorts Hotel in Hurghada
#18 On the Beach Hotel in Hurghada
#18 Family Hotel in Hurghada
#21 Luxury Hotel in Hurghada
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sonesta Pharaoh Beach Resort Hurghada 5*
Number of rooms: 360
Reservation Options:
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Also Known As:
Sonesta Pharaoh Beach Resort Hurghada Hotel Hurghada
Sonesta Pharaoh Beach Hurghada
Sonesta Pharaoh Beach Hotel Hurghada
Sonesta Hurghada
Hurghada Sonesta

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