This was our second trip to Moevenpick, El Gouna - and we rarely visit the same place twice - so it must be good! (From observation in some of their other hotels, we love the Moevenpick chain for consistency in the high level of service and facilities offered - shame they only exist in Europe and Middle East).
We heartily endorse some of the comments made by other contributers as regards location, beautifully-kept grounds and pools, and high standard of food and the service - well done, Mahmoud, our room attendant..
We do have a couple of niggles, however:-
i) on arrival we were shown to a room on the ground floor of Cluster 3, almost opposite the Health Club. After being there less than 5 minutes, we noticed an awful 'drain-like' smell, and reqested a change. We had asked for a quiet room with a sea view for which this one did not qualify. Because of the troubles, the hotel was nowhere near full, so we remain puzzled and a little annoyed as to why returning guests should have been allotted this room. We were quickly moved into the room detailed below.
ii) our refurbished room in Cluster 2 had a similar layout to the one we occupied last year in Cluster 7 - wardrobes and dressing table in the large bathroom, (shower only) - this may not be to everyone's taste, but suited us. The huge bed now occupies a more central position to make the most of the views, (and ease of making-up). Decoration is in a highly restful turquoise blue, with an underwater frieze along one wall. All the above is a definite plus on the rather down-at-heel room of last year, now being refurbished.
But we did not like the heavy sliding 'industrial' door to the bathroom - made of opaque glass and lacking a lock, which may worry some.
We had a problem with the standard lamp which was dealt with speedily.
Would that the shower problem had been so easily remedied. Plumbers quickly arrived when it flooded the bathroom. However, the problem persisted so our showers could only last a maximim of 4 minutes before flooding occurred. We complained again, but do not know whether anything was done as we were out on trips. The problem still persisted until we found a solution. If you are in Room 2208, fill the washbasin before showering. Turn on the shower. Empty the washbasin. This action seems to release an airlock and the shower water drains. Fantastic!
Regarding comments on mosquitos, - what mosquitos? I regularly get my ankles chewed up...but not in El Gouna! This applies both to the hotel and the resort.
If you would like to eat out, try The Athena (Greek!) or The Fish Market (white snapper is really good), both of which are in Downtown and only a 15 minute walk from the hotel.
Take a torch in case the lights fail - it happens! And buy some spices from the stall nearest to the Downtown entrance - the owner has a pottery shop just behind it. The local traders really need your custom at this time due to lack of tourist numbers.
All in all, another lovely holiday. Thank you Moevenpick.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We were delighted that you had enjoyed your 2nd stay with us as much as your first one and we have already passed on your thanks to Mahmoud. He is a very valuable member of our team.
We very much regret that we had not picked up from your reservation for a Standard room via Thomas Cook that this was your 2nd visit . Standard rooms have Garden views and that was why you received a room near the Health Club. It was just unfortunate that there was a smell from the drains when you arrived as there had been a temporary blockage which was resolved and the smell disappeared very shortly afterwards. Reception were unaware of this issue at the time that you checked in as otherwise they would not have allocated you this room.
We have noted your comment about the sliding door in the bathroom and this has been adjusted so that it closes easily and the shower drain problem has now been resolved after your departure when we took the room out of order for 3 days to make the necessary changes.
We really appreciate that you did not change your plans because of the recent peaceful revolution and all our team join us in hopeing we can welcome you back to our Resort for a 3rd visit in February/March next year.
John G C Wood
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.