We booked our stay through Orbitz (via the TA site) and pre-paid our one nite stay for $246. A few days before arriving I received my reminder confirmation e-mail from Orbitz, which I printed out. When we arrived my wife waited in the taxi with our luggage while I went into register. It turned out we were the only guests at the hotel other than a single bus load of tourists on a package tour. I gave the manager my surname (but did not hand him the Orbitz reservation) and he recognized it and addressed me by first name. So, he was clearly familiar with my reservation.
Then he said that I had canceled my reservation. I told him that I had not canceled and that I had pre-paid. He said he had no record of that. I gave him the Orbitz confirmation e-mail. He looked at and handed it back and said, no, I had canceled.
Then he said something in Arabic to the bellman who headed out to the taxi. I asked where he was going and the manager said “To get your bags”. So, it was pretty clear that he was not going to honor my pre-paid reservation but that he expected us to stay anyway, which means we would have to pay here and sort it out with Orbitz later. I called out to the bellman in Arabic to wait a minute. It clearly startled both of them that I spoke Arabic. I told the manager if that if he was not willing to honor my pre-paid reservation that I would not stay but would instead go to a different hotel. He sighed and made a dramatic show of looking at something on his computer screen for 10 seconds and then announced “Yes, I found it, here is your payment” and grudgingly gave me a room key. Obviously this put a bad taste in my mouth and I was suspicious of what else might happen during our stay. I will be following up with Orbitz to discuss the dubious handling of my check-in.
Then we got to our room. And it was pretty bad. Loose electrical outlets, stains on the walls and ceiling, incredibly bad workmanship on the fixtures, the table top on the night stand was not secured so that when you moved the lamp, it almost slid off onto the floor! Someone had stuffed a dirty paper towel between the top of the headboard and the wall to keep it from hitting and it looked very nasty. In the bathroom there was mystery mold growing on the ceiling over the sink and the shower / tub leaked. I don’t mean it leaked because the curtain did not fit around the basin, it leaked from underneath the tub where it was supposed to be sealed to the floor, meaning the drain pipe underneath the tub was leaking. It was dirty and disgusting. My wife and I agreed it was worse than some $30 a night back packer places we have stayed at in Southeast Asia and South America. It was not a double as requested but two single beds we had to push together. And as for any of the amenities you would expect from a place that calls itself f resort and charges $250 a night, like internet, tea service, a robe? None of it. In fact there was not even any soap or shampoo in the bathroom! No alarm clock, etc.
That night we had dinner at the Eskaleh Eco Lodge and the food was quite good. We asked to see their rooms. They were smartly decorated, the workmanship looked good, they had all the amenities (including AC) and the price was less than half what we paid at Seti Abu Simbel. I felt totally defeated. In our three weeks on the road (Syria, Egypt and Turkey) this was the low point of our trip.
Its one selling point is that its the closest hotel to the temple of Abu Simbel. And it is. But you would still need a taxi to get there and to that end you could just as easily get a taxi from any other place in town.
Stay someone else.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.