We were booked into this hotel from a travel agency in Quito and were pleasantly surprised. This was the one high point of that travel agency bookings. The hotel is small (20 ish rooms) but has only one main entrance, which makes it more secure. It is near downtown Puerto Ayora on the island of Santa Cruz, near discos, Darwin Center and places to eat and get provisions (like pharmacies, grocery stores and other shops). The hotel has their own contacts for taxis and tours, they are very strict on customer service with anyone that they use and very selective about their vendors.
Esther (one of the managers) is a relative of the woman who owns the hotel and is fluent in English, which is helpful if you do not speak much (or any) Spanish.
Amenities - Rooms are small by USA standards, but clean and neat. A/C is extra but well worth it. We had a matrimonial room (i.e. one double bed) with bathroom (shower, toilet, lavatory) and cable TV. The courtyard area is outside but tiled and shaded, with chairs and hammocks and a nice breeze. The kitchen/eating area was also covered but open air, which was pleasant in that climate. All the common areas were tiled and kept mopped clean.
The breakfast is cooked by the owner of the hotel with a small staff of helpers. She uses only purified water (not tap water) so the food, even cut up fruit, is safe to eat for travelers. We enjoyed breakfast each day in the dining area and were treated like family by the staff.
We took a tour to Isla Isabella that had been pre-booked with a tour agency in Quito and ended up on the same tour with people who paid half as much as we did and also with people who paid twice as much, which really made us mad. We plan to go back for a future trip and book through the hotel to get a better deal. We did a few local tours on Santa Cruz that were booked by the hotel and were pleased with the tour guide and the service.
The airport transfers had also been arranged by the hotel and were very well done. If you are not familiar with the Galapagos, the airport is on another island (Balta) and the airport transfers include (if well done) someone to pick you and your luggage up at the airport, accompany you on the bus to the ferry boat, guide you off the island (by small ferry) and then transport you to your hotel in Puerto Ayora (45 minute drive once on Santa Cruz island).
Tips: This was a surprise to me! The "ferry" to Isabella and other islands from Santa Cruz is not what we would call a ferry. Since there are a large number of visitors and the town is reasonable sized, I had envisioned a medium size boat that might hold cars also. The "ferry" consisted of a flotilla of small motor boats (each holding about 10-12 people) with dual outboard motors. The trip to Isabella is over 2 hours, so if you are uncertain about your ability to deal with seasickness in a small boat, obtain seasickness medicine from the pharmacy before you go (drug available locally is called Mareol, I think it is Dramamine). I don't usually get motion sick but after seeing the size of the boat, I used the medicine and was fine. You may need to check about diving and using medicine....not sure of any effects. WEAR YOUR SUNSCREEN (I got burned on an overcast day with only a short period without sunblock).
We had a great time and are looking forward to a return trip someday. We will definitely stay at this hotel!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.