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“A great place to write a novel or have a romantic week” 4 of 5 stars
Review of Royal Palm Resort Hotel

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Royal Palm Resort Hotel
Via Baltra Km 18, Santa Cruz, Galapagos Islands, Ecuador   |  
Hotel amenities
Ranked #6 of 17 Hotels in Santa Cruz
Minneapolis, Minnesota
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
“A great place to write a novel or have a romantic week”
4 of 5 stars Reviewed November 20, 2012

Royal Palm is beautiful, serene and romantic. It is in the middle of a plantation, so it is in the middle of a vast empty space. You can see the ocean from your breakfast or from your villa or room. It is small, unique and exclusive by its very nature. We spent a week there and many times felt that we had the place to ourselves. The staff was very professional friendly and spent a great deal of time making us feel welcome. The concierge made our stay even better by arranging much of the sight seeing on our behalf. We were introduced to the property manager and he spent some considerable time discussing how best to enjoy our stay in the Galapagos.

Book in advance and you will find the place quite affordable. Would absolutely stay again.

Room Tip: Try the villas if you can get them.
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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106 reviews from our community

Traveler rating
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    11
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Bland, MO
Top Contributor
60 reviews 60 reviews
26 hotel reviews
Reviews in 38 cities Reviews in 38 cities
44 helpful votes 44 helpful votes
1 of 5 stars Reviewed October 22, 2012

On arrival... down a long po hole filled road, got checked in at make shift office, and found out no internet working in room, and can not call the front desk, as no phone. Had to call on cell. After a few hours internet was fixed, still with not good reception, but sort of worked. Phone never worked more than 1/2 the time. Would ring and ring, no answer. Front desk claimed was phone in my room... so why not have fixed it? Construction everywhere... restaurant closed, fed us in small 4 table area by the bar. Food was good, and waiter was great. Then the surprizes... seems was some marathon going on and road CLOSED out of the hotel, which did I mention was 20-25 minutes from town, and had NO gift shop, no where to even buy a toothbrush or ost card. So for afternoon our 2nd day and all morning 3rd day, were stuck. Could not go anywhere. Hotel even bookd a tour for us on 3rd day and after driving in a circle for an hour, had to come back... Seems quite strange a hotel would not know what is going on in there own area. This was scheduled months ago.... No ESPN, CNN or BBC... Although readily available in town. Was told island did not have which was obviousnot correct. Saturday Morning fun...up at 6 AM to go fishing.. except no water.. Not for a shower... not for flush toliet.. not a drop. Told at 6;10 AM will be fixed in 5-10 minutes.. Really fixed about 2:00PM.... Wait... there more. Ceiling leaked by bed. Awoken with water drops splashing on my face middle of night. They did fix it. ON departure day.. a fitting end.. ran out of coffee. How does a hotel run out of coffee? I travel 100 nights a year or more, for last 25 years, and this was the worst supposedly top place I have seen. No offer for compensation... Gave some little trinket was to make me feel better. Stay away. I would not go back for free.

Room Tip: go some where else
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  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed August 21, 2012

While the Royal Palm has an extensive property with numerous individual villas which are very comfortable, the property has not been maintained, with the result that it looks run down. The road in is full of potholes and difficult to navigate, the thatched roofs on the dining room and main building were overgrown with moss, necessitating the use of black vinyl coverings to prevent leaks, the cobblestone pathways were uneven, moss- covered and dangerous, the tennis courts were overgrown and in need of resurfacing and, worst of all, the dining room was filled with birds. The birds were nesting in the thatched roof and were constantly jumping onto the tables and pecking at the food- not only a nuisance but also a serious sanitation risk ! The villas have a 60's decor, even though the property is only about 12 years old.

Although the staff were very pleasant, the management appears to be non- existent. The property is also very remote ( a full 25 minutes by cab to Puerto Ayora) , making it difficult to eat out. Definitely not worth the prices charged.

  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quito, Ecuador
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 30, 2012

Doesn't matter how you look at it, service, room quality, views, amenities, noise... It's all perfect. Staff was very helpful. We went diving, biking, trekking... Everything went perfect. Galapagos is a true World Heritage Site... The Hotel was a huge part of our amazing vacation. Will try to go back again this year. Thanks guys!!

  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Senior Contributor
29 reviews 29 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed April 26, 2012

I should first note that I didn't pick this hotel: it was a thoughtful gift, and one which was greatly appreciated, but we didn't research and select this option.

The upside: spacious grounds, long walks between villas. It was nearly deserted, with perhaps only 2 or 3 other couples on the property beyond our group. Felt very relaxing and romantic. We stayed in an ordinary lodge room, which was very nice, but the villas looked beautiful. We saw an owl sitting outside one villa, and a handful of canaries.

The other upside for me was the highlands climate: noticeably cooler than Puerto Ayora. Since it was swelteringly hot at sea level, this was a nice break! Of course, it was usually cloudy and rained quite a bit in the highlands (more than at sea level), but I didn't mind: it was nice just to be cool. Puerto Ayora is far enough away (25-30 minutes by taxi) that we only went back there once.

The front desk staff are super friendly and helpful. The pool is pretty and nice for a swim, but entirely unstaffed and doesn't have towels available: you have to ask the front desk. The restaurant staff were friendly but the food was impressively bad: we ate many dinners at the restaurant and a few breakfasts, and had trouble finding dishes we were excited about. The menu descriptions sound lovely, but the dishes which are served sometimes are missing some of the ingredients or simply don't live up to the descriptions (try the mushroom gnocchi, which aren't bad). The two restaurants we tried in Puerto Ayora were pretty bad too, so there might not be any better options: you don't visit the Galapagos for its food. The breakfast buffet was surprisingly weak, just a few warmer trays, anemic fruit, cheese, and good juice. Eggs weren't offered by the wait staff, but I asked for scrambled eggs and the staff politely agreed to prepare some. Lukewarm and not tasty, so I didn't ask again the next day.

Rooms are extraordinarily spacious and the giant shower/tub is excellent. One excellent point of service is their airport transfer: they accompany you on the rustic ferry across to Baltra island and provide a private car on the other side, which means you can check in before the public bus arrives.

The Galapagos aren't a foodie/luxury destination, but if you want a close approximation, the Royal Palm might be your best choice.

  • Stayed March 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bogotá
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 23, 2012

I stayed with my husband for 3 nigths and we had a lovely time. The staff is always making efforts to make your stay more confortable. We liked that the Hotel is in a really peaceful place where you can rest and forget about everything.
The Island is beautiful I recomend it to everyone who enjoy animal and wild life.
Would definitely go back again-

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Top Contributor
158 reviews 158 reviews
29 hotel reviews
Reviews in 57 cities Reviews in 57 cities
151 helpful votes 151 helpful votes
4 of 5 stars Reviewed March 4, 2012

If you have been cruising around the Galapagos Islands and what a place to just relax and catch up on rest this place is perfect, but if you don't like complete solitude this is not for you. Also take into consideratioin that there are no car rentals , moped etc on these Islands you have to rely on taxi service so when you want to leave this hotel you must call at least an hour before you want to go so that your taxi is waiting for you at the time you are ready to leave. These taxis need time to get to the hotel from Puerto Ayora which is about a 25 min car ride from the hotel plus when you are in the town of Puerto Ayora you have the 25 min back.

I am not interested in night life so this was not a big problem for me I

Had I had "other" needs then it would not have been my first choice.
I enjoyed this hotel very much but it indeed needs a face lift , the property is beautiful but needs a serious update. Just to start with the pool there are only 2 lounge chairs available and 2 tables with 4 chairs so only 2 people can sit by the pool in a lounge chair I found that weird considering this was a Leading World Luxury Hotel ?? There were no towels easily available you had to ask the front desk for them and it took like 15 min to get them when they should be in a basket ready to go by the pool. Also if you are looking for pool cocktails and food service they do have it but it also take a long time though once they get to you they are gracious and nice but very very slow pace.

The rooms were spacious and very nice , love the over sized large shower and bathroom , the views were amazing and the staff I must say were all very helpful and gracious willing to please.

Must check out the Lava tubes that are on the property and they will try to have you go with a guide but we did it on our own it it was fine, so unless you need an explanation about it do it on your own, just ask for a complimentary bicycle from the front desk and go for it.

Would I stay there again probably not I would stay closer to town mostly for the reason that we were there for 4 nights and did not want to dine at the hotel every night so if I was there for 1 night or 2 I would say sure but for more than that staying in town is a better option you have many dining choices plus you can walk just about anywhere it is all close.

Room Tip: free internet in the villas
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  • Stayed February 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Palm Resort Hotel

Address: Via Baltra Km 18, Santa Cruz, Galapagos Islands, Ecuador
Location: Ecuador > Galapagos Islands > Santa Cruz
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #6 of 17 Hotels in Santa Cruz
Price Range (Based on Average Rates): $$
Number of rooms: 21
Reservation Options:
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Also Known As:
Royal Palm Hotel Santa Cruz
Royal Palm Santa Cruz
Royal Palm Resort Hotel Galapagos Islands/Santa Cruz, Ecuador

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