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“Poorly managed hotel. Many things going wrong.” 1 of 5 stars
Review of Remisens Hotel Admiral

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Remisens Hotel Admiral
4.0 of 5 Hotel   |   Marsala Tita 139, Opatija 51410, Croatia   |  
Hotel amenities
Ranked #19 of 28 hotels in Opatija
Vienna, Austria
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
“Poorly managed hotel. Many things going wrong.”
1 of 5 stars Reviewed 1 week ago

This is one of the many hotels on the beachwalk in Opatija. Same good location. But this is not a good hotel.

This hotel is dirty. There was pubic hair in the bathroom and dust all over the place (see photos). Room smelled of sweating. Disgusting.

Materials are of the two star hotel. Towels are old, thin and hard.

Staff is not well trained. There were 120 people having dinner in the restaurant and just one server. We were waiting 25 minutes for the drinks and for the server to take the dirty plates from the table. They parked our car in a remote marina and the next day they were unable to tell us where the car was and we had to go look for it ourselves.

Sauna worked for tn minutes and then it was turned off. Staff could not explain why they turned it off.

Food in a restaurant is a three star level and not four star.

We went to the pool and were asked to pay 200 kuna deposit to get towels. Really bad experience.

Overall, this is not a four star hotel. Not a four star service or amenities. Next time we will go somewhere else.

  • Stayed June 2014, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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15 people have reviewed this hotel

Traveler rating
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    4
    0
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date | Rating
  • English first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New Orleans
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed June 6, 2014

We had originally made reservations at the Villa Amalia, which, as it turns out, was not open for business when we arrived. An e-mail informing us thusly would have been appreciated. I drove into the parking lot of the Hotel Kvarner where construction was clearly on-going and fortunately that was a lady inside who was able to contact someone who informed her our reservations had been moved to the Admiral. We checked into the Admiral and were given a suite of two of the most dismal, dreary rooms imaginable. They were clean which is the only good thing I can say about them. We checked out 2 days early. There were two employees who were very kind and courteous, Denis and Martin.

No doubt this experience was clouded by the fact we had reserved a different property which was clearly superior. The fact we were not notified prior to arrival, especially when they knew full well we could not be accommodated, is in my view totally unacceptable. It was further annoying owing to the fact that no one seemed concerned this mistake occurred. Because of this, I cannot recommend this or any other property owned/managed by Remisens.

  • Stayed May 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Astoria oregon
Top Contributor
689 reviews 689 reviews
129 hotel reviews
Reviews in 100 cities Reviews in 100 cities
284 helpful votes 284 helpful votes
5 of 5 stars Reviewed June 2, 2014 via mobile

On our arrival given excellent customer service by the man that was obviously in charge, a Mr. Bruno who ensured our every request was fulfilled. He was extremely helpful with his knowledge of English and ability to communicate that we were instructed how to get to and find popular with locals restaurants in out of the way places, yet easy to find with his his detailed explanation and maps.
We became knowlegeable as locals.
Property all recently renovated and extremely comfortable.
Awesome raised pool overlooking the ses. Boats for rent, tours and all just off the rear deck.
Reccomend? Yes!
Return? Yes!

  • Stayed June 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ankaran, Slovenia
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 25, 2014

Very nice hotel, located by the cost, so when you go out of the hotel you are in front of the sea and you can take a walk near the sea on a beautifull road which they said is 30km long (i didnt have enough time to explore everything so I walk only 30min in one direction and the view is really beautiful). The hotel has been recently renewed. The rooms are enough big and clean,

The breakfast was good, you could choose a variety of food (croissantz, pancakes, sausages, eggs, different bread, hams, cheese, jogurts, salads, marmalade, nutella, juices, coffee, ) everything for a great start of the day. Just to mention the breakfast was the same all two days that I stayed there, but I think that there is enough to choose, so everyone can eat a good meal.

You can go to the indoor pool or outdoor pool (which has sea water), fitness.

The only thing that perhaps disturb me was the sound of the elevator (I could hear it in the room) and that the elevator was really slow, but despite of that everything was great.

  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ljubljana
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed May 1, 2014

Built decades ago, the hotel was just renovated and we've been expecting something pleasant. Welnes and sauna have not worked. Wi - fi in the room functioned. Room on the third floor was nice with a large balcony and a masonry dam with the adjacent room. Catastrophe is completely non-functional bathroom. Console toilet bowl is too low and you have to close cover to let the water for cleaning. The bathroom has a standing shower and you can not clean after the the great need. Where are not a bidet or bath tubs, should be installed at least the Turkish implementation of the toilet bowl.Washbowl is too high, and for that purpose unusable.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Remisens Hotel Admiral

Address: Marsala Tita 139, Opatija 51410, Croatia
Location: Croatia > Primorje-Gorski Kotar County > Opatija
Amenities:
Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
#16 Luxury Hotel in Opatija
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Remisens Hotel Admiral 4*
Reservation Options:
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Also Known As:
Admiral Hotel Opatija

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