The minute we found out we were in the west tower we should have known better. When we walked into the room it definitely wasn't up to par, but because it was a weekend getaway from the kids we decided not to get stressed and let it go. After spending money in the restaurants, shops and casino, we decided to go to bed only to find when we turned down the beds, a band aid in one of the beds and a cocktail napkin in the other. Needless to say we called the from desk extremely upset and grossed out. They did come up at 2am to change the sheets and vacuum but in the meantime we had to sit there and watch for half an hour. The front desk at the time said all they could do for us was a free breakfast. In the morning we personnaly went to the front desk and confronted a manager. He was very nice but would not give us a free nights stay. He moved us to the Havana tower and cut the room rate from $400 to $200. My husband has organized a golf outing every year with 20 guys and they always stay at the Trop and spend thousands between all of them. Needless to say they will be finding and new hotel.