i loved staying at the tropicana, and was super happy to find out when i first visited and opened a card and stayed in a room for the night that i was gonna recieve a free room with in two weeks.. just for opening the card and staying the night! with in that month i stayed four times,but never recieved my comps in the mail,and we asked promotions,they simply said that it would come. well today i called to make reservation and let them know that i never recieved the free room that i was promised. The lady who helped me,carol put me hold for far to long, and gave me an additude and huffed and puffed when i took a few seconds looking for my account number and put me back on hold with out saying anything.( if she would have informed me the first time she put me hold what information i needed to have prepared-would have had it ready...i assumed my name was all they needed). after she finally comes back on the phone she gets my information and talks to her supervisor. She asks me why i wouldnt have called them sooner and that there is NOTHING they can do for me. While i did take a while to get to them about it,..(2 months,if you dont consider asking them about it when we went to the promotions desk a few weeks later)i would have never thought because they made a mistake somewhere-that i would end up being the one who got punished. After speaking with the first rude lady and getting nowhere, i demanded to speak with her supervisor, who was even less helpfull,and more rude. i would not recomend staying at the tropicana, because the customer service there...all around the casino is unbelievably bad. And most of all, they lie to people to get you to keep coming back to their casino, and then show no remorse or sympathy for your troubles.

i stayed at the trop in early july for a bachelorette party and had a great experience. the lines were a lil long at the front desk but once i reached the front i was helped by a young intelligent attractive male named Tony. he was efficient and friendly. the Quarter has a great atmosphere and the west tower rooms were very convenient.

There are so many bad reviews that this resort does not deserve. I've stayed at many places at beaches and this hotel was just as nice. The beach is very clean in front of the hotel, and the boardwalk favorites little cafe at the hotel is really convient when your at the beach. (really good pizza). We stayed in the West Tower. The rooms are nice, when you think of it being a place where people drink and party all the time.. and trash rooms.. the rooms are kept in good conditions and are very clean. The workers were very friendly except for a few.. but there are always a few. The seaside cafe has good food, and so do the other resturants located inside the hotel. The best part of our stay was the boardwalk, the best one i've ever seen. The elevators aren't as bad as the reviews make them at all! The most we had to wait was maybe 5 minutes. There are bad times to catch elevators like from 2 to 5 when people are checking in. Checking in was the worst part due to the amount of people all in the same lobby wanting the same thing, but checking out is very smooth. It was a great summer vacation stay for a long weekend. I would NOT believe the bad reviews!

We arrived by coach bus and fortunately our tour guide administered the hotel keys and information packages to us quite swiftly. Our rooms were in the West Tower which was accessible by a malfunctioning elevator. This meant a wait of upwards of 20 minutes either up or down which caused a huge line up of very frustrated and angry patrons who would shove themselves into the elevators and exceed the maximum weight because they could not wait for another elevator to arrive. Our waits consisted of guests sharing their horror stories in order to pass the time. There was a sign indicating that the situation was temporary, but that was highly doubtful since it was ongoing for the 2 days we were there. The hallway carpeting was filthy.The rooms were a nice size but the furniture/decor/amenities were well worn and in need of a huge reno. The sheets seemed like a shiny polyester fabric and worn and didn't appear "fresh". There was a wad of chewed gum stuck to our smoke alarm. The tiles in the bathroom were moldy, and it took 1/2 an hour for the bathwater to drain (after showering, not bathing). Overall musty smell. We never saw cleaning staff. The buffet restaurant had long line ups but wait staff were courteous considering the amount of diners. The Quarter was nice and gave the hotel complex a more appealing feel. Nice beach/boardwalk. After seeing some of the other hotels in the area, the Tropicana was disappointing to say the least.