We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“The Tropicana Provides the Opposite of Hospitality. In Other Words, the Hotel is an Afterthought to the Casino.” 2 of 5 stars
Review of Tropicana Casino and Resort

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Tropicana Casino and Resort to your Saves list
Tropicana Casino and Resort
3.5 of 5 Resort   |   S. Brighton Avenue and the Boardwalk, Atlantic City, NJ 08401   |  
Hotel amenities
Ranked #12 of 57 Hotels in Atlantic City
New York City, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
“The Tropicana Provides the Opposite of Hospitality. In Other Words, the Hotel is an Afterthought to the Casino.”
2 of 5 stars Reviewed August 14, 2012

I had the misfortune of staying at the Tropicana last night for a business meeting in Atlantic City.

This hotel is ludicrous: terribly understaffed, shabbily-kept, pathetic amenities (they charge for the pool and fitness room which are only open 8 am-8 pm; they charge for parking) and a general feeling of crappy customer service.

Also, unless you just LOVE the idea of wandering around trying to find the hotel lobby, the parking elevators, your room or anything aside from shops and the casino, this is NOT anywhere you want to stay. The signage in the place is inadequate. There is not enough staff to offer direction.

Now, the room: it didn't feel fresh or clean. One of the phones was broken. I had to call to get the free wireless up and running. The television was circa 1985.

It could have been worse, of course. Everything could always be worse. What is obvious to me, as a seasoned traveler, is that the management of the Tropicana is cynical, packing in guests as if they are all drunken gamblers who just need a place to sleep off the hangover and hoping that no one is sober enough to notice that the hotel doesn't give a damn about its guests.

Room Tip: Choose another hotel
See more room tips
  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

3,438 reviews from our community

Traveler rating
    794
    1,095
    605
    472
    472
See reviews for
513
1,391
126
162
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (814)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
London, Canada
Top Contributor
53 reviews 53 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed August 14, 2012

For the price I was pleasantly surprised by the quality of this hotel. The rooms were clean with a comfortable bed and huge bathroom. The only trouble was wifi never worked and even after calling their IT person who claimed to reset the network it still didn't work two days later. The restaurants were great and we only wish we had one more night so we could've had PF Changs too. Carmine's family style portions are huge but Cuba Libre was the real star with fantastic food and great prices. Very nice shops and while the hotel is smoke free the casino is not which was a. It of a downfall. The main hotel staff were great letting us into our room earlier than the posted check in. However guest services is not worth the time as each time they could not answer any local questions nor did they have a map of the boardwalk. When we told them about the wifi problem they just said "well did you call IT yet?" as if we were supposed to magically know this number. Would stay again for sure but would steer clear of guest services in the future. We stayed in Havana Tower which was very nice. Market store was great and had cheesecake factory cakes and was open 24hours! Taxis were also very easy to get and came within minutes.

Room Tip: Ask for Havana Tower simply for the amenities close by.
See more room tips
  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silver Spring, Maryland
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 13, 2012

It started badly...We chose this hotel because we were looking for a great quality hotel with 4 stars and up with amenities. When we arrived they had us book as 2 when our paperwork said 3. Wanted us to pay even though we had already done so. Their attitude seemed scornful when we told they that we booked through Priceline. We asked for a non smoking room. Guess what. Even thought the plaque on the door said non smoking our room reekeddddd of smoke the moment that we opened the door. (Should have know considering we could smell the smoke upon entry of the hotel) We called the front desk about the smell and were told that it was indeed a nonsmoking room but the smell must be coming through the vents and that they would send someone up to spray the room with something that would help. NEVER HAPPENED for the entire time that we were there. They didn't come to clean our room until 7:45 PM the next evening after having called 3 times to ask if they would. I finally went to the front desk to ask for towels so that we could shower and make our 8PM dinner reservation. They looked at me like I had 3 heads at which point I explained the situation and said all we wanted were fresh towels so that we could take a shower. When I got back to the room, someone was there to clean and was UBER accommodating offering us all kinds of extras. All I wanted were towels. I just didn't care at that point. During the entire stay we could never find or get a listing of numbers to call for anything in the hotel. If we wanted room service or spa services or anything within the hotel we had no information. The folder in the nightstand had clearly been disassembled because there was no valuable information in it.
We checked out the next day only to find that our purses and contents of our luggage completely smelled like smoke. Its not like we could throw our purses in the washing machine especially when if you spent a couple bills on them. I will never stay at this hotel again. Thanks for making our birthday weekend so miserable.

Room Tip: pick a different hotel!!!
See more room tips
  • Stayed July 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tropicana R, Director of Marketing at Tropicana Casino and Resort, responded to this review, August 9, 2013
Thanks for taking the time to share about you experience at the Tropicana.

We are sorry to hear about your experience with your room

Please except our apologies for any inconvenience or disappointment you experienced with our room product. Our goal is to make each of our guests experience an exceptional one

I have passed your comments on to our Senior Management Team for their review.

Thanks again for your comments.

Sincerely, David
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carrollton, Ohio
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 13, 2012

We stayed at Tropicana because of the great variety of restaurants, premier location, and shops attached to the facility called the Quarter. The room was just average but acceptable for a normal casino. We initially experienced some visible mold and odor in the bathroom area and contacted the housekeeping staff; they did correct the problem in very short order. At least they were responsive and corrected the issue quickly and efficiently. Being forced to pass through the casino every time we went to our room was something we would like to see changed.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed August 12, 2012 via mobile

Considering the overall services and casino variety it prompts me to return again. Food offered a large and pleasant choice as well as a bargain within my budget. Services did excel or beat my expectations. Gaming was a pleasurable experience offering a large Chvoice of gaming selections

  • Stayed July 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennsylvania
Top Contributor
55 reviews 55 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed August 12, 2012 via mobile

We stayed in Havana Tower 6737. The room was spacious but needed updating. The carpet was ripped and the room and hallway had an odd odor. The furniture looked dusty and needed refreshed. It did look fairly clean. The price was excellent for under $100 on a Thursday. The beach is a bit of a hike from the Havana tower.

  • Stayed July 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed August 12, 2012 via mobile

Beautiful casino, disgusting hotel. Our room was filthy, I called the front desk asking for a new room and the best they could do for me was send the house keeping manager up. The room was outdated, looked like it was stuck in the 70's and had an awful odor. Definitely will not stay again.

  • Stayed August 2012
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Tropicana Casino and Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Tropicana Casino and Resort

Address: S. Brighton Avenue and the Boardwalk, Atlantic City, NJ 08401
Location: United States > New Jersey > Jersey Shore > Atlantic City
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Atlantic City
#7 Spa Hotel in Atlantic City
#8 Casino Hotel in Atlantic City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Tropicana Casino and Resort 3.5*
Number of rooms: 2129
Official Description (provided by the hotel):
Whether you prefer the peaceful serenity of an oceanfront view or the sheer excitement of hitting that winning number, a world-class experience awaits you at the Tropicana, Atlantic Citys entertainment destination. Known for the Luckiest Casino according to Casino Player Magazine, the Tropicana definitely delivers in gaming excitement. The hotels recent expansion includes more than 500 new luxury rooms and suites for a total of more than 2,100making the Tropicana New Jerseys largest hotel. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Orbitz, Odigeo, Reservation Counter and Tingo so you can book your Tropicana Casino and Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Tropicana Hotel Atlantic City
Resort Atlantic City
Tropicana Resort Atlantic City
Tropicana Atlantic City
Atlantic City Tropicana

Owners: What's your side of the story?

If you own or manage Tropicana Casino and Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.