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Trump Plaza Hotel and Casino: Traveler Reviews


Trump Plaza Hotel and Casino
Boardwalk At Mississippi Ave., Atlantic City, NJ 08401
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Traveler Reviews

50% Recommend
3.0 of 5 stars 157 reviews
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Not what we expected

Trump Plaza Hotel and Casino

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2 of 5 stars
giftgirlus 3 contributions
Ct
Aug 20, 2007 | Trip type: Family
6/8 found this review helpful

We arrived at the Trump Plaza Hotel and Casino a few hours after check-in. We had booked a room on their website, which was supposed to be a deluxe smoking room with ocean view. Since there was an air show in town the next day and all the rooms were booked, and we were not there earlier in the day, the front desk person said our room was dirty and we would have to wait two hours but he checked with the manager who said to give us another room. We got another room, which was a partial ocean view, but could not see anything deluxe about it, and it was a non smoking room. Seems all the smoking rooms fill up fast. (This happens everywhere--people are still smoking obviously, so a hotel which has more smoking rooms would make a bundle). We were told we could call up the front desk at 8:00 am the next day to see if we could change our room if we wanted but they could not guarantee it. Seeing they were turning away people left and right looking for a room, AND they were charging people 300.00 per night (we paid 189.00) we decided not to complain and just accept the room. The front desk person looked shocked at our registration information and even asked us where we got that rate. Obviously they were not informed of this air show when I booked the room online 3 weeks before our trip. Glad they didn't know!

Room was tiny and definitely in need of a remodel. I was disappointed as with Trump's name on the hotel, the room was kind of shoddy and plain and was actually decorated in a tacky way. Everything was done in shades of puke gold and money green. They tried breaking it up with some burgundy themed prints on the wall, but there was just too much of the pukey colors to make a difference. The carpeting needs to be ripped out and replaced. It was nasty with holes and some huge red stain on it. The bedspreads had holes/burn marks in them, as did the carpeting. While this was a non smoking room, the bellhop told us to smoke, as everyone does anyway. That was confirmed as two guests actually went into the elevator with lit cigarettes laughing, also telling us to smoke.

The climate control in the room was decent. It was never too hot or too cold.

The bathroom was a decent size. Tub was all chipped up though. Looked very old and dirty but not something that could be solved with a little scrubbing. The toilet looked like it was going to come off the floor and was not installed correctly. They had water savers on the shower and faucets, which I find annoying. The vanity was decent. Nice amenities of toiletries were left for us. Towels were plentiful and wonderfully big and thirsty. We received new towels daily. The phone that was in the bathroom was dead.

There was sufficient closet/drawer space. There was no microwave in the room but it did have a fridge and the room safe was nice. The table and desk were large enough to dine on. The room service was impeccable. The food was tremendous. We figured that it would be a small amount of food and we received a humongous spread and the waitress was extremely nice. We would have tipped more if we had known she was going to practically serve our meal. Really, if you order room service, be prepared for a real treat. Everything you may want will come with your meal, from small sealed bottles of ketchup, mayo, mustard to glasses filled with ice and wrapped up, for water. It was pricey but only 2.50 per person more for room service added on the regular menu prices and the food was good.

I did have a problem with the internet. The ethernet box would not work nor do they have Wifi. I had to use dial up and pay 80 cents per local call to connect.

They had a small but decent indoor pool that my son enjoyed, although we spent more time playing in the ocean. The hotel is right on the boardwalk so everything you may want is right outside your door practically. There is a Starbucks right next to the hotel, making it easy to get coffee and tea in the morning. As with other hotels, this one had a coffee maker and an intial supply of coffee, but after that one pack of coffee (plus decaf) and no tea bags, you are on your own to supply coffee, or go out for it. There are no convenience stores in the area either.

The TV menu offered pay movies, which were a decent selection, free HBO and pay Nintendo games with a controller attached.

Everything is expensive in the hotel. We paid 9.00 for a vodka and tonic and 7.00 for a cosmopolitan! We are not heavily into gambling but we do play the slots from time to time. Do not bother wasting your money on Trumps slots. They pay out the state's minimum, which is 87%. Other casinos advetise 95% payouts. We lost at Trump and at Caesers. Thankfully we had a small budget for slots anyway.

The restaurant had good food, as mentioned about the room service, but the waiters down there have a hard time with the English language. We could not understand our waiter or the host. They did mess up our meal, but it was late, I was hungry and settled for what I did not order.

Parking was valet or self park I believe, but we were agressively parked when we drove up, so we didn't have a choice. However, it was free parking. The sign said 20.00, but we were never charged for it. Beware though, it's almost impossible to get to your car if you valet park until you check out, according to the valet. Beware though, when checking out, if you have a bellhop get your bags, they will leave the bellcart loaded up with your luggage sitting unattended while you are checking out. Not too smart.

Overall, except for the security guards who never cracked a smile and were always grouchy, the staff were very friendly. Our maid, the front desk people, the bellhops, the restaurant staff were all friendly.

One annoyance was the security. We were given room keys that had to be shown to the guard upon entering the wing we were in as well as being barked at by grumpy security guards to swipe it in the card slot before the door would open. Then, once in the elevator, in order for it to work, you would have to swipe the card again in the slot in the elevator. It was a huge annoyance and nothing I have ever seen in other hotels. The second huge annoyance is that everything, and I mean everything, is bolted, screwed or tied down. the coffee maker is tethered to the desk. The iron is tethered to the ironing board, which made dumping the water from the iron after ironing some shirts a huge endeavor. We had to use the ice bucket and dump the water into that to empty it. Lamps were bolted down. It was ridiculous. We were surprised the towels were not tethered to the wall. Really, there is no trust there at all. We are not theives and if something is missing why not just charge it on the guest's credit card???

I'd say this was an okay hotel, but the rooms are certainly not remarkable. I suppose if you get a suite they would be something to brag about, but if you are getting a supposed "deluxe" room, it's nothing more than a Days Inn type place and that's disappointing when it has The Donald's name on it. I expected luxury and it wasn't very luxurious. I would certainly not pay any more than we did for the room, and was floored they could ask 300.00 for the room during peak times.

  • Liked — location
  • Disliked — security practices of the hotel
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2007
  • Visit was for Quality time with family
  • Traveled with Family with teenagers
  • Age group 35-49
  • Member since August 20, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Girlfriend getaway, Older travelers, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, People with disabilities, Great pool scene, Pet owners, Families with young children
  • I selected this hotel as a top choice for Beach / Sun, Gambling / Casinos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $223 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Filthy Mole Infested Dump

Trump Plaza Hotel and Casino

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1 of 5 stars
bigc325is 6 contributions
Atlanta
Aug 15, 2007 | Trip type: Friends getaway
4/12 found this review helpful

Trump Plaza is filthy and smells like an ashtray. Five Star Rating is FAKE! This hotel is not five stars. The five diamond award it received was from the American Academy of Hospitality Sciences where Donald Trump sits on the board. Their diamond rating is not from AAA or Mobil. We stayed for 3 nights in August 2007. Our room was infested with black mole. I sat down next to the window and almost fell through the window seat. I complained to the manager and asked to change rooms. She stated that all of their rooms have mole. There were cigarette burn holes in the comforter, wallpaper was pealing and bulking, and there was a horrible ashtray smell. We complained about the comforter and were told housekeeping would replace it. They replaced it with another burnt comforter.

  • Liked — Hated everything
  • Disliked — Mole Infested Rooms, Horrible buffet, fake five diamond rating
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 2 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2007
  • Visit was for Hobbies / interest / culture
  • Traveled with Friends
  • Age group 18-24
  • Member since August 15, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Girlfriend getaway, Older travelers, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Gambling / Casinos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d98427?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $223 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
TERRIBLE TERRIBLE TERRIBLE~~ THE REVIEWS ARE RIGHT

Trump Plaza Hotel and Casino

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1 of 5 stars
Cuddlypr 1 contribution
Cuddlypr
Aug 10, 2007 | Trip type: Couples
6/10 found this review helpful

My husband and I stayed at Trump Hotel and plaza from August 8th thru the 10th,. 2007. We picked the hotel because of the location, price, and positive reviews outweighed the negative ones we read online at tripadvisor. I have to say, we should have gone with the negative reviews.
The hotel is falling apart, and is just plain old dirty. From the moment we got there we knew we weren't going to have the best of times. The check in clerk had the worst attitude, gave us our keys and told us take the elevator to the 10th floor on the east tower. Well, she didn't tell us we would have to walk so far to get to the east tower. See, Tump has the main tower (where everything is located) and the east tower that is hard to get too. It's really like a maze!!
The worst part of it all, a bunch of people were smoking in the hall when we were going to our room.
When we got to our room, the air conditioning didn't go any lower than 65 degrees. It was hot in the room, I mean really hot!! The bedspread had stains, the windows were dirty, carpeting was dirty, and the ceiling had stains desperately in need of painting.

As far as the room steward, we never met her. She or he never came to introduce herself, and the second night we were there we hung the sign on the door for them to turn down our room and it never happened.

We paid $200 dollars for 2 nights and 3 days, honestly I don't think the trip was worth $20 dollars. This hotel is definately not a 5 star hotel, more like a quarter of a star, if that!!!

  • Liked — Location
  • Disliked — Rooms
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
  • Date of stay August 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since August 10, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Girlfriend getaway, Older travelers, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun, Gambling / Casinos, Great food / Wine, Spa, Concerts / Music festival
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d98427?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $223 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
had a great stay

Trump Plaza Hotel and Casino

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5 of 5 stars
rwb44 2 contributions
buffalo
Aug 6, 2007 | Trip type: Couples
4/5 found this review helpful

stayed from 7/29, until 8/02...after reading the reviews I didn't expect much, but it was being comped on our play, so for free we didn't care..arrived at check in at 5.30 pm and requested an ocean front room and were told it would not be ready 'till 6.30.we elected to wait and got a room in the east tower that had an awesome view of the ocean, boradwalk, and beach bar.although the room was dated in need of updating the bed was great, refrig. very handy, housekeeping friendly.food comps were good and even got cashback..we also had alot of luck in the casino which is one of our favorites..we had a very enjoyable at the trump...get east tower ocean front, can't go wrong with the view!!!!

  • Liked — location and view
  • Disliked — room carpet worn badly
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay July 2007
  • Visit was for Hobbies / interest / culture
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since July 24, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun, Gambling / Casinos, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $223 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Never again!

Trump Plaza Hotel and Casino

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1 of 5 stars
alexstevenjenn 4 contributions
canada
Aug 5, 2007 | Trip type: Family
5/7 found this review helpful

We had planned a 2-night stay in Atlantic City while on a road trip with our 3 children. Since it was our first trip to the city, we wanted to stay in a top-quality hotel with beach access-- which is why we booked at the Trump Plaza. Associating the name "Trump" with "quality" was our first mistake...
We had booked an ocean view room but upon check in (we were not early), were told that there were no rooms on the ocean side ready and if we wanted to delay check in by 2 hours -- they could accomodate. We chose to forego the ocean view and took a room in the east tower.
The room was small (for a family of 5) and the bathroom was very "dated". Although we were assured our room was clean, there was food on the carpet from the previous guest. We called to the front desk and asked if we could upgrade to a suite. We were told there was no space available. We then asked to move rooms and were told they could not accomodate. So, we called housekeeping to have the room re-cleaned. The housekeeping manager happened to be on our floor and came in to inspect the area. He was very accomodating and acknowledged that our room was not acceptable. He asked that we go out and enjoy the boardwalk while they came in to clean. We returned to the room a few hours later only to find the carpet still dirty. Frustrated, we again called housekeeping and decided to wait for their arrival to ensure the issue was corrected. While waiting, we attempted to turn on the TV but the remote was not working. We called for assistance again and were told they would be up immediately. 30 minutes passed and no one arrived.
When we returned to the hotel late that evening, we attempted to adjust the air conditioning -- only to find that the unit was broken.
After a restless night sleep, I awoke early to take a shower. Within 10 minutes, I was standing in 4 inches of water because the tub would not drain. I opened & closed the drain plug a few times to no avail. When the tub finally drained (long after my shower was finished), my husband got into the shower and had the same problem. We unanimously opted to forfeit our 2nd night @ Trump -- and checked out of the hotel that morning.
At check out, I advised the clerk how thoroughly disappointed we were with our stay. She had me relay my concerns to a desk manager who offered to move us to a suite at no extra charge. I explained to the manager that we were frequent travellers and were not looking for a "comp" room -- and that we were so disappointed with the quality of the room and the service of the staff that we were willing to forfeit $200 US...and moving us to a suite would not change our perception of the hotel. We would never return to Atlantic City and would never consider staying @ a Trump property again.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
  • Date of stay August 2007
  • Visit was for Quality time with family
  • Traveled with Family with teenagers
  • Age group 35-49
  • Member since August 05, 2007
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Beach / Sun, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d98427?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $223 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Trump Plaza Hotel and Casino Also Known As

Address: Boardwalk At Mississippi Ave., Atlantic City, NJ 08401