My wife and I were in town for a convention. We travel to 4-5 shows and year and spend quite a few other days on the road, so we have some experience staying in various hotels.
Pros
*Great location. Close to other casinos, shops and easy walk to convention center.
*We didn’t ask for an ocean view, but were happy to see that we were given one. Good view from 27th floor.
*Nice room. For comparison, I would say it is on the same level with an average Marriott room. Nothing fancy, but nice.
*Decent rate, $263 weekend, $115 weekday.
Cons
*Check out system was down. Front desk blamed it on routine computer maintenance on Wed. mornings until 9AM. Unusual time to perform this, since there were many people attempting to check out.
*Guest service desk only staffed until 5:30. After that calls were routed to busy front desk. Sat on hold for a long time.
*Called Guest Services to arrange for an Airport Shuttle service that they note in the In-Room Guest Directory. The desk was closed, so we visited front desk. The girl didn’t know anything about airport shuttles, so she sent us to the bus office in the hotel parking garage. Nobody was in the office.
*Air vent in shower was so clogged with fuzz & dirt that is wasn’t even circulating air.
*Very dated.
This is not a 5-Star property as they advertise. The décor and casino are very old and dated (vs. other nearby casinos). The service and staff were just ok. We only ate at one restaurant (Café 24) and it was very so-so.
Overall it was an ok place to stay. Although the problems I list above are fairly minor ones, I feel that they were unnecessary. I would definitely look for another hotel to stay at the next time I visit Atlantic City.