As I'm reading many of these reviews I'm seeing more bad than good and I hope someone in charge is also reading them so maybe some changes will be made. I am a platinum cardholder who used to stay at Showboat, but switched to Harrah's Resort several years ago because I thought it was more upscale and Showboat was going downhill. Unfortunately, I am now seeing Harrah's go downhill as well. I love it there and often call it my "happy place" so I hate to see this happening. I just spent 4 days there once again and felt the need to finally complain.
On our second day there we decided to spend the afternoon at The Pool. Having been there many times before I expected a problem finding chairs as this always seems to be a problem. I was right, only the problem has gotten worse. Now there not only seems to be a shortage of chairs, but many of them are ripped and broken and just left there to look tacky and empty.... not what I expect of an upscale resort. I complained to a manager and our waitress.
Also, as a platinum cardholder I find myself waiting in lines for everything now (especially check-in) with the gold cardholders whereas there used to be a seperate line for platinum. I drive 3 1/2- 4 hours to get there and don't feel like waiting forever to check-in. This upsets me as I spend a lot of money gambling and feel if you have platinum level it should be recognized. I also experienced (for the very first time this summer) not being given the Bayview or Waterfront for comped rooms. The Marina Tower beds are HORRIBLE although the rooms were clean (which as much as I like the Waterfront and Bayview, cleanliness is often an issue). I did get the Bayview Tower this past trip, but only after much urging and probably because I travel with another platinum cardholder. I've never stayed in the Harbour Tower, but heard it was terrible.
Lastly, on my last day there I went to get my his/her watch giveaway and what a fiasco that was. I don't understand why you need to wait at a kiosk (which was chaos) to get a voucher (waste of paper) when you received a postcard in the mail for the offer. It seems to me it would be much easier if you just walked into the event center with the postcard and turned it in to get the gift.
I usually stay and play every 2-3 months and hope someone addresses the concerns written in many of these reviews. I'd hate to have to look for a new "happy place"!
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