My wife and I had a two night stay at Harrah's in Atlantic city. We checked in and asked if we could up grade to a suite in their Atrium tower. The lovely young lady cordially gave us what we want. We went to our suite and unpacked. We met friends and drank at a bar and eventually started gambling. Slots only. About 2 a.m. we went to our room. Approximately 4:30 a.m. my wife got up to use the bathroom when she slipped on the wet floor and hit her foot on the vanity cutting her big toe. We called immediately to report the situation. We were told that WE would have to return our key in exchange for another room. ARE YOU KIDDING?? No one could come up with a new room key and help us with our luggage? This wasn't our fault! My wife went down to get another key 10 floors lower in the hotel. While she was at the front desk the phone rang in room 1458 and some man said he was from maintenance and that the leak in our room was due to the room above us over flowing their tub. AT 4 a.m.? Could it have been toilet water? I'm sure they wouldn't tell me that. He advised me the leak should be stopping. I answered back, that I am not staying in this room!! He then agreed and said I just wanted you to know what was leaking. I bet you did!!! So we hauled 2 suitcases and a few items on hangers to room 560. Once in our room we noticed a filthy couch and chair. The room wreaked of cigarette smoke and we smoke but you could tell this room hadn't been cleaned in weeks. The bathroom was old and needed grout around the tub not to mention some kind of mold on the floor by the tub. So we decided to just leave but I then noticed I left my wallet, cash and wedding band in the first room. I called downstairs and asked if someone could meet me at room 1458 so I could retrieve my belongings. The girl on the phone said we would have to wait till 9 a.m. when house keeping comes in. I slammed the phone down and went to the desk in person....FUMING. I asked to speak to a manager and was told he arrives at 8 a.m. but she asked what my problem was. I explained and she got me someone from security to escort me back to 1458 and I was able to get my belongings back. Why couldn't that be done with my first phone call. I did register a complaint with the manager at 8 a.m. and he just stared at me like a robot and said he was sorry and did I need help checking out. I said I checked out already and once again he said he was sorry and walked back to his office. What a disgrace this hotel/casino has become. I even noticed how dirty the wall is behind the counter where I stood for over 15 minutes waiting for the manager. Holes in the wall also. Like I told him. I have stayed in better rooms in motels where I pay by the hour. Stay away from Harrah's Atlantic City.
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- Also Known As:
- Harrah`s Resort Atlantic City Hotel Atlantic City
- Harrahs Hotel Atlantic City
- Harrahs Casino Atlantic City
- Harrahs Ac