I seriously can't get enough of Harrahs casino. Everytime I go to AC I stay at Harrahs. The price of the rooms are affordable and nice. If I ever had a problem, it was fixed immediately by the friendly staff at the front desk. The beds are sooo comfortable and The Pool is my favorite!

Stayed in a Bayview room from Tuesday(1/1)-Friday(1/5) and no complaints there. The first time we stayed here, we stayed in a Waterfront room and while the room was decorated much nicer - the view in the Bayview was beautiful. We ate at Sammy D's almost every day. Breakfast is awesome and dinner is even better! The wait staff is really personable and friendly. Our waiter from the first night recognized us everyday and made it a point to ask how our stay was going and if there was anything he could do. We tried Bills Bar & Burger for dinner once and wasn't really impressed. The wait staff was the complete opposite from Sammy's. Our waiter rarely paid attention to us and the food was just ok.

The biggest complain/issue was had was the pool. After we had checked in and begun to walk away from the desk, we were told the pool was closed until Friday morning. The one and only reason we had come to Harrah's was to relax at the pool. We had said that there was no information about the pool being closed on their website and we had received no email about it being closed. Had we known this BEFORE we checked in, we wouldn't have stayed and made reservations elsewhere. The woman who checked us in was of no help and did nothing for us (not that we were looking for something - but we had stated multiple times that the pool was the only reason we had stayed there). We asked for some one to talk to about this and was told to look on some paper in front of the pool for some one to contact and that it was run by an outside company. The paper had no name, no number, and Harrah's name was all over it. Later we found out that we were told a lie and the pool wouldn't be open until Saturday morning and therefore we couldn't use it before we checked out.

While our stay was ok, we plan on using whatever comps we receive from playing on a future trip and then finding another casino to stay at.

We stayed just one night but were able to get a full grasp of what Harrahs has to offer. The checkin process was great no problems and we had a beautiful suite with all the amenities. Very nice although the jacuzzi tub had some leftover hairs yuck :( the casino floor was clean not.too smoky although as a first time player I was extremely disappointed at how not one person out of four including a supervisor had a full grasp of the promotion they were running and.I felt very taken advantage of. Just because they use the word "dollar" doesn't mean it is real dollars. Before I got a "member card" I was quite lucky and won some decent money when I went to cash in my one large chip that the casino made me take bc they apparently don't like you taking several lower denomination chips I was questioned and denied my money. They forced me to get a players card and held onto my ID and accused me of cashing my chip for someone else. It truly took away from thrill of excitement. A supervisor lied to me about not being able to offer a credit due to staff confusion and then when I told her I was very dissatisfied and that I would not be.back as I live very far away she then miraculously was able to offer me a credit after she literally yelled past me to about 10 different people that she was closing and I was the last customer being helped. Extremely unprofessional. This was a spontaneous trip and I had my young child w me. I was told of a family fun center. The tower was revolting!! A huge bug or reptile or something ran as soon as we exited the elevator all the doors were beat up the carpet was awful. Far different from our tower and to be honest I didn't even feel safe! The gift shops were beautiful and the staff in the shops were amazing along w the food staff. If it weren't for our gorgeous room I would not recommend visiting this casino. Such a shame too bc this.could have been a great first time experience for me.

We are long-time Harrahs (now Caesars) entertainment customers.
Harrahs Resort is our favorite. Great rooms in the waterfront tower,
good buffet (though I do miss the Fantasea Reef) great pool and
hot tubs (but they need to open earlier - foxwoods hot tubs are open at
6:30 am not 8 am).
Try the prime rib at SammyD's and the Cotton Candy Cake. Excellent!
The burgers at Billys were not good.