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“"Not what I expected"” 2 of 5 stars
Review of Bluegreen Vacations at Atlantic Palace, Ascend Resort Collection

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Bluegreen Vacations at Atlantic Palace, Ascend Resort Collection
3.0 of 5 Condominium   |   1507 Boardwalk, Boardwalk &New York Avenue, Atlantic City, NJ 08401   |  
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Brooklyn, New York
1 review
1 helpful vote 1 helpful vote
“"Not what I expected"”
2 of 5 stars Reviewed December 2, 2013

I had a bad feeling about this hotel the moment I arrived and was told by the front desk that I need to check in down the hall through a small office. The person there was unfriendly. I had to sign a form agreeing to pay for any damages made in the room and I had to pay a $10 fee for the keys. I already left a $100 security deposit during the time I made the reservation. I was told by the person that this is a "private property", I did not feel like I was staying at a hotel.
The room was very bare and uninviting. There were signs in the bathroom and kitchen mentioning there will be charges for any missing towels or other items.

  • Stayed November 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BluegreenCares, Manager at Bluegreen Vacations at Atlantic Palace, Ascend Resort Collection, responded to this review, December 6, 2013
Hello Irene J,

We regret to learn your experience at Atlantic Palace did not meet your expectations. It is our commitment to share happiness with all of our guests and provide outstanding accommodations and service. We invite you to contact us at info@bluegreenvacations.com if you would like to provide additional information or discuss your experience further. Thank you for your feedback.
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380 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
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English first
Brick, New Jersey
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 24, 2013

I selected this resort and location because my RCI points were about to expire.
So I used the room for a business trip.

This hotel is in the middle of a facelift. The. Resort room I had was renovated. But it's a patch job renovation. It does not appear to be professional done. Yes, my room had some issues. Nothing I could not live with. Currently this is a "C" class hotel. Like an older Best Western. But I could see the improvements being made in the lobby and business center.

The staff was outstanding. Better than some of the name brand casinos in the area.
Tenia was the best. I would return to the resort just because of her. Tenia's service made up for the things I did not care for at the resort.

  • Stayed November 2013, traveled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BluegreenCares, Manager at Bluegreen Vacations at Atlantic Palace, Ascend Resort Collection, responded to this review, December 6, 2013
Hello Eileen D,

Thank you for sharing your experience at Bluegreen at Atlantic Palace. We greatly appreciate your comments regarding the outstanding service you received from our staff as we aim to share happiness with all of our guests. We do regret that all aspects of your stay did not meet your expectations. Please contact us at info@bluegreenvacations.com if you wish to discuss your experience further. Thank you again for your feedback.
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Yonkers, New York
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 12, 2013 via mobile

Area around hotel and lobby looks a bit dingy. It is one of if not the last hotel on the boardwalk. There is a little alley-way on the side of the hotel that looks very dirty and unsafe, especially since the hotel keys does not work on the doors located in that area.
Check in staff was very unprofessional. You check in at a little booth which is hard to find especially since the closed sign is displayed on the door even though they're open. Can be very misleading especially late at night.
Parking lot is very tight and there are no elevators.
Rooms were clean and spacious, with awesome views of the beach and the boardwalk. Only queen size beds though and they are quite firm.
With the right owner hotel has a lot of potential but as it stands right now no one seems to care much about that.

  • Stayed November 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BluegreenCares, Manager at Bluegreen Vacations at Atlantic Palace, Ascend Resort Collection, responded to this review, November 18, 2013
Hello jeryyy,

Thank you for reviewing your stay at Bluegreen at Atlantic Palace. We regret to learn our resort did not leave you with a more favorable impression. We are committed to providing our guests with quality accommodations and customer service. We would like to learn more about your particular concerns. Please contact us at info@bluegreenvacations.com. Thank you.
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Yonkers, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 11, 2013

We selected this hotel because we wanted a quick, inexpensive weekend getaway for our anniversary and as fate would have it, I found them on Groupon.

Our experience was poor upon check-in. Since we reserved the hotel side we could not check in at the front desk, that's only available for Blue green guests. Hotel guests must find the little booth at the end of the hallway beyond the lobby. The sign said closed, but we later found the gentleman sitting in the corner. When we informed him that the sign said closed, he said "yeah, don't worry about that." Our room was on the 21st floor, amazing view of ocean and boardwalk! Big beautiful windows allow for a panoramic view. Everything else in the room is bare bones, absolutely no-frills. The bed is extremely firm, felt like we were sleeping on a concrete slab, by day two we both had achey backs. One of the perks of the hotel is that its on the boardwalk, only you can't get into the hotel from the boardwalk because the card reader was broken. If you decide to stay here just expect sub-standard service and accomodations...with a view.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BluegreenCares, Manager at Bluegreen Vacations at Atlantic Palace, Ascend Resort Collection, responded to this review, November 18, 2013
Hello helecro,

Thank you for reviewing your stay at Bluegreen at Atlantic Palace. We are committed to providing our guests with exceptional customer service and accommodations. We would like to learn more about your particular concerns. Please contact us at info@bluegreenvacations.com. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pomona, New York
Senior Reviewer
10 reviews 10 reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 7, 2013

We wanted a hotel to stay for the Beyoncé concert. We needed a hotel that was reasonable, came across this one. We stayed at the bluegreen side. First the parking garage sucks. It's very tight and narrow. Only one way to get in and out. We had to check in first get a ticket in order to park. They will not let you in the garage without that ticket. That is ridiculous! The front personnel was ok. The hotel is run down. Needs a lot of renovation. The room was clean and the bed was comfortable. The elevators are very slow. We end up taking the stairs the majority of the time. When we came back from the concert the elevator was taking too long so we headed for the stairs. It was locked the staff member said they kept the stairs locked for the guests safety. Isn't that a fire hazard? So overall this is not a safe hotel to stay in. Do not stay here. Next time, I will stay at Revel or Borgata.

  • Stayed July 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BluegreenCares, Manager at Bluegreen Vacations at Atlantic Palace, Ascend Resort Collection, responded to this review, November 18, 2013
Hello Sandra_V25,

Thank you for staying at Bluegreen at Atlantic Palace. We are glad your room was clean and comfortable. We appreciate your feedback and would like to learn more about your particular concerns. Please contact us at info@bluegreenvacations.com. Thank you.
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Hammonton, New Jersey
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed October 30, 2013

If you like fancy, you might want to stay elsewhere. There is nothing pretty - not the entrance, not the lobby, not the elevators, not the hallways...nothing.
We stayed in a small studio on the 29th floor. It had a queen size bed and a sofa bed. The sofa was not comfortable to sit on and we didn't use the sleeper. The bed was very comfy though.
I can't imagine 4 people in the room at the same time. It's very small. There is one dresser with two drawers and there is a closet and a tiny kitchen table with 2 chairs. This was one of the remodeled studios, which is a great improvement over the old units, judging by the photos others have posted. I must say, the room, and everything in it, was very clean, except the windows. Maid service is $40 a day if you want it.
The view of the ocean and boardwalk was great.
The steam room was awesome, although the entire gym area was very desolate...it was a little scary to be down there alone.
The garage is very small with narrow stairs and no elevator. You need to empty your car before you check in. It's $6 per day for one car. If you have more than one, there is a lot next door which charges $12 a day. WIFI is available for extra $$$.
Tenia at the front desk and Martin the bellman were very friendly.
The batteries died in the lock mechanism on my door one night. The security guard was very helpful, but the lock couldn't be fixed, I don't think they had batteries! If I left the room, they would have to let me back in with the master key. Luckily, I was checking out in the morning.
The best thing about the Atlantic Palace is the location, right on the boardwalk, allowing for easy access to casinos and food!

Room Tip: Make sure you get a remodeled room. And higher floors are always better than lower.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BluegreenCares, Manager at Bluegreen Vacations at Atlantic Palace, Ascend Resort Collection, responded to this review, November 18, 2013
Hello Lulu1954,

Thank you for reviewing your stay at Bluegreen at Atlantic Palace. While we are delighted that you found the location convenient and enjoyed the great view, we are sorry to hear you did not have a favorable experience overall. We appreciate your compliments regarding the staff as we aim to share happiness with all of our guests. If you would like to discuss your particular experience further, please feel free to contact us at info@bluegreenvacations.com. Thank you again for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
long island, ny
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed October 28, 2013

There is nothing terriby wrong with this facility. We booked through our travel club and stayed in the Bluegreen side. Check in was fine. We asked and received a renovated room on the top floor (31). Upon exiting the elevator,we realized our 1 BR was located behind the bank of elevators. Wonderful full length windows throughout. Unfortunately its location came with the noise of the elevators throughout the day and night. The unit was very spacious and nicely decorated. I was sick that day and while husband was out, I took a nap. Was awakened by the fire alarm. Recently having knee surgery it was a chore trudging down 31 flights only to get to the lobby and be told that we were ok to return to our rooms. Certainly not the hotel fault, but nonetheless, not a pleasant experience. The check out time of 11 AM certainly felt too early. We checked out at 10:40 and wanted to have breakfast in the attached diner, but was told we would need to move the car immediately upon check out. We are talking about leaving the car for maybe 10 minutes longer than the 11AM check out time, but they would not budge. They did offer us a complimentary parking pass for 3 hours in the lot next door. Maybe I'm being picky, but I felt this was completely unnecessary. And we were charged $12 for the parking for the night. The casino hotels don't even charge this. Whatever, it was an experience, not a miserable one but feel I can do better elsewhere.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BluegreenCares, Manager at Bluegreen Vacations at Atlantic Palace, Ascend Resort Collection, responded to this review, November 18, 2013
Hello b00kit123,

Thank you for staying at Bluegreen at Atlantic Palace and sharing your experience.We are happy you enjoyed the view and found the room spacious and nicely decorated. We regret that you experienced noise issues and it was unfortunate that the fire alarm went off during your rest. We do hope that you will consider returning on your next visit to Atlantic City.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bluegreen Vacations at Atlantic Palace, Ascend Resort Collection

Address: 1507 Boardwalk, Boardwalk &New York Avenue, Atlantic City, NJ 08401
Phone Number:
Location: United States > New Jersey > Jersey Shore > Atlantic City
Amenities:
Beach Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Swimming Pool
Hotel Style:
Price Range (Based on Average Rates): $
Hotel Class:3 star — Bluegreen Vacations at Atlantic Palace, Ascend Resort Collection 3*
Number of rooms: 300
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Also Known As:
Atlantic Palace Hotel Atlantic City
Atlantic City Palace
Hotel Atlantic City
Atlantic Palace Atlantic City

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