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“Great Location But Not Much More!!!” 2 of 5 stars
Review of Caesars Atlantic City

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Caesars Atlantic City
4.0 of 5 Hotel   |   2100 Pacific Ave., Atlantic City, NJ 08401   |  
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25% off room rate
Ranked #9 of 60 hotels in Atlantic City
GreenLeadersSilver level
Elkridge, Maryland
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Great Location But Not Much More!!!”
2 of 5 stars Reviewed September 1, 2013

We travel to Atlantic City a few times a year for a weekend get away, and in the past enjoyed staying at this hotel because of its location. On recent trips we have experienced poor customer service and extremely long check-in lines. We decided to give Caesars another try and ended up being disappointed again. We made our reservations months in advance and requested the Centurion Tower, but at check-in was told nothing was available and we were given a room in the Ocean Tower. We were located just off the elevators adjacent to the ice & vending machines so needless to say it was extremely noisy, especially with workers moving around laundry carts after hours. This hotel just seems to be on the decline. Our room was not in the best condition and not very well cleaned. We called downstairs to have housekeeping clean the room again. I'm not sure what the problem is with the hotel, but it certainly has declined over the last 2-3 years and fails in comparison to the Vegas property. Although we like the convenience of the Pier Shops and walking next door to Bally's we will stay a little further up the boardwalk on our next visit. For the price point of the rooms, Caesars really needs to get its act together!!!!

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (321)
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English first
Gwynn Oak, Maryland, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 1, 2013

In the past my experiences were wonderful. This time I felt like I was in a 40 dollar motel. The furnishings were visibly worn and very cheap looking. The table was filthy and stained. The room didn't have the look of Caesars. The bed was noisy. The customer service needs some help. When I checked out. I was expecting the clerk to ask me how was my stay. I wanted to tell them my disappointment in the room. I was not asked, letting me know that they were not concerned. Caesars used to be spectacular, but not anymore, I don't recommend them.

  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 1, 2013

Haven't been to AC in many years, but recently had a chance to spend a night at Caesars. We opted for the "Premium King" room, which put us in the recently renovated Centurion Tower. Overall, the room was okay, but certainly not worth $500+ that Caesars charges for it.

The other thing I found frustrating was the check-in process. Lines were long, and we spent nearly an hour checking in. There's also a lack of simple things like food and snack service, and like many hotel-casinos, everything is a huge walk.

Overall, I suppose I'd rate Caesars as "okay", but next time, I'll find a better place.

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed August 30, 2013

I can not tell you how many times we have been to Caesars in AC. It is either that or Borgata for us but in the summer, no better location than Caesars.

When we got to our room (Centurion Tower), there were dirty tissues. old food crumbs on the floor and gum on the bathroom floor. I did call down to have the room vacuumed and cleaned up. There was no laundry bag or ice bag in the bucket. There room weathered. The chairs were a bit ripped and stained and so were the curtains. I remember being her as little as two years ago, even last year and it was in much better condition. It is time for an update for sure!!!!!

The service is great as always but not much a fan of the restaurants with the exception of The Continental at the Pier shops.

The beach service is a bit pricey but well worth it to have your chairs and umbrella put out and cleaned up for you. The staff at rental place was absolutely wonderful.

I love the location of Caesars and they property itself. I just think they rooms and hallways need to be addressed. It was not luxurious by any means.

Room Tip: If you are going to stay at Caesars, you want to be in the Centurion Tower.
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sellersburg, Indiana
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 29, 2013

I understand from reading other reviews that there are many different types of rooms in this hotel. Our room was in the Centurion Tower, and was the most beautiful room we have ever stayed in. We were given a room on the 33rd floor overlooking the ocean and it was just perfect! There was even a doorbell, which we found out when housekeeping came by. Instead of a card to place on the door "do not disturb", there was a button to push to have an electronic message placed by the door. The headboard was mirrored and very impressive. As others have commented, there is a tv in the bathroom mirror, which was fun.....We ordered room service one night and it was also very classy and delicious, and we enjoyed it very much. The room service menu is more extensive than we have seen before. The location of the hotel is also perfect. The pier is very interesting and has several eating places. The casino was nice, but payouts were pretty much non-existent - what else is new? Bally's is just a few steps (indoors) from the Centurion tower, and you should really have a look at it; extensive Western décor.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 29, 2013

Right in the center of the Boardwalk made this hotel perfect for me & my 3 teenagers. The room was very nice and spotless. The view was of another wall which was very disappointing. But the biggest disappointment was the lack of restaurant choices available in the hotel mid-week. They really need to work on their check in procedures. It takes quite a while and there was always a LONG line. Bad way to start your stay.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mount Holly, New Jersey
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 28, 2013

I was much looking forward to my trip to A.C. and staying at Caesars. We had stayed there before and the experience was lovely. Lovely people, lovely facilities and a lovely time. This time however it was different. The hotel seemed run down, dirty even. The staff, not so friendly and they nickeled and dimed you from the time you stepped into the hotel to get your room early cost 10 dollars on a Sunday, until the time you left. I had called the hotel beforehand to check on a few things. My mother is ill and I needed to know about certain amenities. I asked about the pool and also about the beach. I was told by the 800 number that the pool was included in your reservation price but there were no facilities on the beach. I knew this was incorrect having stayed there before so I called the hotel to check. I was told the pool was free w/ your room.I was also told the beach had accommodations and all you had to do was show your room card and you would have your amenities. this was how everything was 2 years ago, so i thanked the person i spoke with and booked my vacation. I was going to take better rooms but i figured I could probably upgrade if we did not like the rooms once we arrived.
Long story short, they wanted to charge us 60 per night to upgrade even tho on the web it was only 35 dollars more per night. I didn't want to to cancel my reservations and rebook bc that was what we would have had to do, so we stayed in a room with no view and that was not to clean looking. As a matter of fact the entire tower looked as though it had seen better years. The next day when we went to the beach we were rudely surprised by exorbitant fees for chair rentals, umbrella rentals and for the tiniest water a 5 dollar fee. All things I was told were included in the price. When we went to the pool there was a 10 dollar fee. Again, I was told that was waived for hotel guests. When I went to speak w/ a manager our first night I was asked who i had spoken with and what time. I did not have the names not did I remember the exact times. The "manager" said there was nothing she could do to help us, unless I had names and times.She assured us that while she did not know the fees for things but her staff did.
It was not until I tweeted my displeasure repeatedly that I saw some results. I thank the nice lady from total rewards who actually listened to me and helped us. I do not remember her name bc I could not write it down as the hotel does not supply pen and paper any longer. but she does exist and to her i say thank you. To Caesars I say never again. By the way, we would have left the hotel to go to the Revel which seemed lovely, and clean and very polite. But they did not have any availability for the nights we needed, so we stayed put.
One positive thing, we had a delicious meal at Mia's and the food at the little cafe across from Mias while expensive was also very tasty for breakfast and snacks.
Bottom line, next time when I go to A.C and i got to A.C. at least 4 times per year, i will not be going to Caesars and probably not any of the Harrah's owned resorts. I was also thinking of maybe going to Vegas and I definitely will not be staying at any Harrah's owned resorts.

Room Tip: Do not choose a room in the older towers. I forget (or blocked out) our tower, it was either West or...
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Green Features: If environmentally friendly practices mean not having amenities such as soaps and shampoo i think that is ridiculous. If environmentally friendly means not having enough towels again,absurd. I did not see anything environmentally friendly, except lack of amenities that we normally would have had.
  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Caesars Atlantic City

Address: 2100 Pacific Ave., Atlantic City, NJ 08401
Phone Number:
Location: United States > New Jersey > Jersey Shore > Atlantic City
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Atlantic City
#5 Luxury Hotel in Atlantic City
#6 Spa Hotel in Atlantic City
#7 Casino Hotel in Atlantic City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Caesars Atlantic City 4*
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Also Known As:
Caesars Atlantic City Hotel Atlantic City
Caesars Hotel Atlantic City

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