Did a quick mid week getaway to Caesars on Feb 6th. Booked a Deluxe room. We arrived at 1pm, but since check in is at 4pm, walked the boardwalk on a beautiful winter day. At 4pm we went to check in. The wait on line was approx 10 minutes, and they had plenty of desk staff working. We checked in with Faith, who was very professional, noted my request in the reservation and even showed me the location of our room on a floor plan to see if it was to my liking. That is great customer service. Then, she didnt tell us, but she also upgraded our room to a Luxury room in the Centurion Tower. We stayed on the 38th floor. The room was very nice, clean and comfortable with a view of the ocean and boardwalk. The room had a flat tv with separate sound system which was nice. The bathroom had a "hidden" tv in the mirror and a large shower. Check out the next morning was very quick. Would definetely stay here again!