Booked reservation for non smoking king room through Expedia. Arrived at hotel 28 minutes after the 4:00PM allowable check-in time. The front desk representative said the room was not available & we would be assigned a room with 2 double beds unless we wanted to get the same room accommodations in another tower for an additional $60.00 per night. That was not acceptable since we paid for & selected what my wife & I wanted online. The representative explained that was only a request & is not guaranteed. She explained Expedia should note that on our reservation confirmation. It wasn't & we showed her the complete print out. After negotiating for several minutes and the representative leaving to speak to a manager we finally got a room we reserved in the "better" tower at no additional charge.
This is not the way a customer should start off their stay. We all have enough challenges to deal with daily & when we go on a getaway I expect it to take me away from all the issues.
The room was nice. Average at best. I would have been disappointed if I had anything less. The curtain rod was broken (separated from the curtain). Not a big deal but it turns me off to see anything damaged as I walk into a room. In the hospitality industry it is important to make the customer feel as if no one else has slept in the bed or been in the room before you.
All of the hotel/casino/restaurant associates that we interacted with were very nice & helpful.
The mall that is attached to the casino is slowly becoming a ghost town as many of its tenants are moving out. It was sad to see that since it is a beautiful mall.
So with everything being said we were happy with our stay.
- Also Known As:
- Caesars Atlantic City Hotel
- Caesars Atlantic City Hotel Atlantic City
- Caesars Hotel Atlantic City
- Atlantic City Caesars
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