I give Caesars a lead medallion for check- in. I have stayed here multiple times as the rooms are usually clean and nothing to offend in terms of usability and ambiance. The check- in is always another matter. While my travel partner waited in line, I watched our bags - standing the whole while as the two or three tables and chairs that they formerly had set up were taken away. There is absolutely nothing in the way of an amenity - cold water - a couch or a chair for a weary traveler. Our wait time was an hour and a half. I honestly think this may be a game the hotel plays in order to get you to go drink or gamble as well as pay to have luggage checked. It wouldn't even be a bad idea if only the Restaurant "MIA" nearby the main reception area where ever opened. They play to a dinner crowd and private parties only. Mia is a good restaurnat but they are rarely opened apart from a short dinner hour. A buffet and a Cafe Roma were our only options apart from cake and coffee. Now we went to Cafe Roma two times while at Caesars. I think these hotels lose money on hiring these (illegals?) non English speaking employees who either pretend to know more English than they do or who plain and simplly do not listen when you order. For example I ordered a glass of wine and a lump crap appetizer. I explained that we were there for a big dinner function and I didn't want to overindulge before dinner hence the appetizer. My waiter said Oh jes and a few minuteslater brought me out a hot crab cake dinner not what I ordered which had to be sent back (Don't know if it was thrown out or reheated for some other customer.) I went there again the next morning for breakfast and the fellow asked me if I wanted coffee, I said no thankyou I would like orange juice. He brought us two cups of coffee. Again either a language barrier or lack of attention in either event the odds are better at the crap table than of getting what you order at this crap shoot Cafe Roma. Our waitress delivered my order of stacked pancakes filled with ricotta cheese except there was no ricotta cheese. As she appeared very busy I didn't even attempt to flag her down. She came by finally noticing that I left most of the breakfast on the dish. I told her there was no ricotta in the pancakes and she adjusted the bill. Now that was not my intent. My intent was to have pancakes with ricotta. I don't understand why it is a menu item if they don't use ricotta. All I know is in two visits there they had to remove one hot meal, throw out two cups of coffee, remove one breakfast from the tab and replace one tea bag for another requested one which they also screwed up. Is this hiring of non-English speaking people really a profitable endeavor for the hotel I ask you?
The actual room at Caesars was adequate, but I find it unusual that they provide no bottled water service. There are glasses and an unlined (ugh) ice bucket but no bottled water available in the room. I also waited over an hour to have two duck feather pillows exchanged for foam due to an allergy problem. They never came and I had to call back again losing the window of time I had reserved to rest. Overall they are politely inefficient. I will say that at least the rooms didn't smell from smoke of the casinos as is sometimes the case with the older hotels. I think if they employed a few American workers who spoke English and actually listened to the patrons business would be better. I think if the restaurant Mia were opened more hours business would be better. I think rooms should come stocked with water and a robe if they are going to call themselves a premium. Thats all not terrible, but nothing special and be prepared for the language barrier.