We are Total Rewards DIamond members, we usually stay at Harrahs. We decided to play and stay at Caesars, what a terrible mistake! They gave us a room in the worst part of the hotel, it was out-dated, dingy,and smelled of mold as soon as you got off the elevator. As tired as we were, we decided to make the best of it. After returning to our room, we had a couple in the next room, screaming, fighting,punching walls and tossing furniture.we called security, they came and went with nothing resolved. We woke up first thing in the morning and went home disappointed and disgusted. I called that afternoon and spoke to a supervisor and manager. They were very rude, non-apologetic and useless. I went on to say we will not be back and they said "0k", very bad customer service.
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- Also Known As:
- Caesars Atlantic City Hotel Atlantic City
- Caesars Hotel Atlantic City