I took my wife to Atlantic City for her birthday and decided to try Bally's hotel. I thought I booked a room at the Bally's Towers online, but learned very quickly that they were relegating us to their "Claridge Towers" hotel which adjoins Bally's. Upon check-in, I was told our ocean view room would be ready no later than 3:30, so we walked around the very smoky and congested casino. I think we second-hand smoked about 5 packs of butts in 45 minutes. When I returned to guest services to get my room key at 3:35, I was told the room still wasn't ready, and that it would be another 45 minutes. I told the guest services agent that it was my wife's birthday and needed to get into the room soon, as we had a concert at the Borgata to get to. They told me the soonest the room would be ready was 45 minutes. After the next 45 minutes, We came back to guest services and was told that the room STILL wasn't ready (roughly 5:15). We walked around again, and came back at roughly 6 p.m. and was told the room still wasn't ready. At that point, I demanded to speak with a manager, but didn't get one. Instead, the clerk called housekeeping, and while on the phone, rolled her eyes and shook her head in apparent frustration. When she hung up, she told me that room had been ready for the past 2 hours and that housekeeping had simply failed to update their computer system to show the room had been cleaned. She then gave us our room key and told us we'd have to walk about 100 yards to get to the Claridge bank of elevators to get to our room, and we'd have to put the room key in the elevator slot to get access to our room. After hoofing it through the sea of smoking gamblers, we got to the elevators, put our key in the slot and pressed our floor #.....the key didn't work despite repeated tries. After finding no one from Ballys in the immediate area to help, I had to run back another 100 yards to the guest services desk to try and find out why the key didn't work. The same clerk told me "Well, it SHOULD work"....I made it clear it didn't and that I think I know how to operate an elevator, adding that I wasn't running back another 100 yards and demanded a new key. Got a new key, and this time the elevator worked. As we stepped out of the elevator, we found cigarette butts and a local pizza place's coupons on the hallway table, and a cigarette butt ground into the carpet right in front of our room door. Two women from housekeeping walked by as we attempted to get into our room and one said to the other "Look at that....that pizza joint is leaving their coupons on our hallway table again...they shouldn't do that"....she didn't pick them up.....just looked at them and the cigarette butts and they kept on walking.
The room itself was "OK"....large with a nice view of the ocean, but it was not what you'd expect based on what you see on the internet when you're booking your room ...Old decoration...dingy wallpaper, dated bed linens, carpet stains and a dust-filled air filter in the bathroom tub. When we went to leave the next morning, we decided to use the TV's guest checkout service. The prompts on the menu asked if you wanted to check out and have your folio mailed to you. We pressed that option, and it said "Use the keyboard to type in your email address". I picked up the keyboard and it didn't work. I checked the battery compartment on the keyboard and the batteries were missing. Decided to use the paper check out form and dropped it in the lobby when I saw 50 people waiting on the hotel registration line.
My wife and I made the best of our trip despite the inconveniences caused by Bally's, but it was only because we went to other casinos and walked the beach and boardwalk to enjoy our trip. If you do book Bally's....make sure you get a room at the Bally's Tower...looking at the images other trip advisor members posted for those rooms, they look pretty nice. But no matter what, don't expect any decent level of customer service here.
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- Also Known As:
- Bally`s Atlantic City And Claridge Tower Hotel Atlantic City
- Bally Atlantic City
- Ballys Atlantic City
- Ballys Hotel Atlantic City
- Atlantic City Ballys