Wanted to do a night in Atlantic City with my boyfriend and some friends, so we chose to stay at Bally's. They were the cheapest hotel on the boardwalk for a Saturday night and the rooms didn't look so bad online so we chose this place.
From the moment we stepped in the room, everything was BAD!
1. Floors- Dirty. Don't even think about walking around without shoes. Your feet will be black!
2. Furniture- Old, smelly, stained. Nightstand was chipped, lampshade was dusty.
3. Bathrooms- Counters had stains on them, mold in between the tiles in the shower. The shower certain inside the shower had red stains in it. I showered with my flip flops on. There was rust all over the shower head.
Only decent thing- Sheets/Towels seemed clean. But everything else was dusty, dirty and disgusting. I didn't feel comfortable putting any of my things in the furniture in the room.
*When we came up to our room for bed around 2 am. there was a very strong smell of marijuana. Obviously no one in our room was smoking, but clearly someone in one of the surrounds rooms had been. Being someone who suffers from asthma, the smell of smoke/certain odors will irritate me. I immediately called security and the front desk. They told me someone would be sent up to do a walk through and come in our room to check things out. Well.. no one came.
*After going to bed, around 5 am. the people next to our room came up from wherever they were. Screaming, yelling, banging on things and being very obnoxious. The walls of this hotel are VERY thin. So you can hear everything going on in the surrounding rooms, which is very annoying.
*Casino- Wasn't bad. Drink service was rather slow while at the tables. Nothing like Las Vegas.
*Bars- Wild Wild West Bar- TRASH!!!!!!!!!!!!!!!! Expect nothing but a low class ignorant crowd. (They have $2 dollar beers/$2 dollar shots of the cheapest alcohol. Hence the low class crowd). They have a mechanical bull that you can ride. Which is fun until the stupid bull operator lets a chubby, sloppy, drunk girl get on and she purposely flashes her butt/lady parts to everyone in the bar. Needless to say everyone was horrified. Saw a family with young teens who had to leave because of how obnoxious and trashy she was acting. I cannot believe the operator of the bull continued her ride until she fell off. He should have stopped her ride and asked her to get off. Then when she gets off the bull, a woman asks her to pull her dress down and then she begins starting fights with people in the bar, including myself. Not a single security guard in site to help. Thank God my boyfriend is a police officer and can diffuse situations with the flash of his off duty badge. There was hotel security in the area, but they were too preoccupied socializing with each other/people in the casino. (I am assuming local friends).
I called on Monday morning to speak to a front desk manager to demand a refund for the horrible experience. And she told me there was nothing she could do for me because it was past 24 hrs since my stay..... (I checked out Sunday-Called to complain Monday) What the hell? Then insisted to speak to the hotel manager Michelle who was VERY nice. I explained all the concerns I listed above and she refunded the money for our hotel room for the night. She was very cooperative and understanding which I appreciated. Despite her good customer service I would still never stay at Bally's again. Next time I plan an overnight trip to Atlantic City I will only want to stay at Cesar's, Borgata, Harrah's, Golden Nugget or Revel. All the older places I would be hesitant to stay at. But never again at Bally's...
If you chose to stay here, upgrade your room. DO NOT PICK A STANDARD ROOM!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.