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“Great casino, great spa, filthy rooms...what a shame.” 3 of 5 stars
Review of Bally's Atlantic City

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Bally's Atlantic City
3.5 of 5 Hotel   |   Park Place and Boardwalk, 1900 Pacific Ave., Atlantic City, NJ 08401   |  
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Ranked #20 of 57 Hotels in Atlantic City
southern new jersey
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
“Great casino, great spa, filthy rooms...what a shame.”
3 of 5 stars Reviewed December 13, 2012

I come to this Hotel often, because I enjoy the spa and really like the casino and the location right on the boardwalk, but I am really dissapointed in the housekeeping lately and have noticed that a lot of the areas of the hotel are being allowed to become somewhat run down. For instance, I booked into the Ruby Rooms only to be put over in the Dennis Tower. My room was dirty. I called the front desk and was placed on hold for more than 10 minutes only to be disconnected. I finally went down and was told I'd be charged for an upgrade to be put into the Bally's tower. I asked for a manager and told him that I'd just spent several hundred dollars in their salon, I wanted a clean room in another part of the hotel. The wallpaper in the elevator was peeling and it had a bad odor. Finally they put me up in the luxury tower and if I had paid for an upgrade, I would have been livid. There was hair on the floor, ashes on the floor and to top it off, the pool was closed! Going back in January...staying at another hotel.

Room Tip: DO NOT under any circumstances let them put you in the old Claridge tower...it is dated and dirty!
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  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,087 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (535)
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English first
Coram, New York
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 12, 2012

I recently stayed in the Claridge tower at Bally's . I was very disappointed. The room, the elevators and the halls were very seedy and old looking. They had definitely seen better days. Even the restrooms on the casino floor were in disrepair. With so many hotels to choose from in Atlantic City, I would never go to Bally's again.

Room Tip: Stay at a different tower of the hotel.
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, pennsylvania
Top Contributor
163 reviews 163 reviews
8 hotel reviews
Reviews in 58 cities Reviews in 58 cities
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed December 11, 2012

We usually stay at one of the Total Rewards casinos (Ballys, Harrahs, Showboat, Caesars) but usually it's Harrah's. This time we decided on Bally's. I'm not a huge fan of the casino mostly because it's small, their Keno machines pay out half of what other casino's pay and Rapid Roulette is never open. Nonetheless, we settled on Bally's. The rooms are big, nicely decorated and the beds are comfortable. TV is a large flat screen. The bathroom is roomy with a large stall shower. Most importantly, the room was clean and quiet. We would definitely stay here again. No complaints.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 10, 2012

I have stayed here several times on my visits to AC and the rooms are pretty nice. Most of the rooms are clean in the tower but the rooms in the other parts of the hotel are a little run down from the age.

The check-in is a bit slow and I think that there can be a better system implemented to make this process go by faster, the second time I was there I had to wait about 1 hour in line to check in! I was soooo annoyed with that and I got a room that I did not book.

The reservations are not guaranteed, the are pretty much, first come first serve because I have booked the suites the last 2 times and have not yet gotten one due to the unavailability of it which is fine but I would like to stay in one at least one of these days.

The casino is nice and the same as any casino on the strip although they need more Pai Gow tables!!

Overall, not a bad place to stay in AC.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakewood, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed December 9, 2012

I went with my boyfriend on Dec 3, 2012. When we recieved our room 2088 the lights didn't work. So I called front desk and they sent someone within 15 minutes. After maintaince left my boyfriend told a joke that there's a cockaroach behind me and when I looked there really was one. So we went to gamble so later on in the night I found another one. When I finally went to sleep, my boyfriend woke up in the middle of the night with a funny feeling. Then he seen another cockaroach running across the tv. I will never stay at BALLYS AGAIN!!!

Room Tip: Do not stay at BALLYS!!!
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  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cortland, New York
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
Reviews in 20 cities Reviews in 20 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed December 9, 2012

Last time I stayed here was over 10 years ago and I always enjoyed my stay when I came here twice a year for five years. I was concerned after reading reviews that things had gone downhill, but that wasn't really the case. I stayed on the casino level, the rooms may be a bit smaller but it was perfectly fine with a flat screen tv, seashell paintings, view of the wild west facade and if you turned your head far enough the ocean. The tub was a bit slow to drain, but not annoying enough to alert management. It was also a little strange that you need your key to open and lock the door. However the rooms were clean and even had a refrigerator.

I am sad that the 8th floor restaurants are gone (miss Animations!) and the lobby bar no longer offers seasonal drinks. The spa was also not as great as it used to be. The seven mini hot tubs are nice, but no all of them are turned on and the pool area closes at 6! For the extra charge to go in it should be open at least until 8 or 9 PM. The treatment rooms being in the locker room is also odd especially as there is not a separate locker room from the gym. And it was confusing finding out where to check in.

Although it's not exactly the Bally's I remember it is a fine place to stay for the money and I'm looking forward to coming back during the summer.

Room Tip: Casino level is conveniently close to everything. There is a door off the main floor to halls with...
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Brooklyn, New York
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed December 6, 2012 via mobile

Stayed here during a conference.the rooms seems great at first, dated but nothing terrible for a 3 star hotel. Views were great but then it all wnt downhill. Long story short, spent the night killing one roach after another! 5 all together. Couldn't wait to get the hell out of there. I will never stay at this hotel and fully understand why this place is going the way if the dodo!

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bally's Atlantic City

Address: Park Place and Boardwalk, 1900 Pacific Ave., Atlantic City, NJ 08401
Phone Number:
Location: United States > New Jersey > Jersey Shore > Atlantic City
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Casino Hotel in Atlantic City
#9 Spa Hotel in Atlantic City
#10 On the Beach Hotel in Atlantic City
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Bally's Atlantic City 3.5*
Number of rooms: 1246
Reservation Options:
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Also Known As:
Bally`s Atlantic City And Claridge Tower Hotel Atlantic City
Bally Atlantic City
Ballys Atlantic City
Ballys Hotel Atlantic City
Atlantic City Ballys

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