Booked a room at Bally's but was given a room at the Claridge. Although is was old and musty, I didn't complain because we were only there for 2 nights. While there, I noticed a few small bites on my arms, but just dismissed them.
When we got home we placed the luggage in our spare bedroom before unpacking. A few days later I slept in that room and again noticed a few bites. Couldn't see anything in the bed. My daughter used the bed the next week and she also got bit. We thought we were crazy until a week or so later when I lifted the mattress and looked underneath, I saw BUGS!! Creepy, crawling ugly brown bugs. I freaked out. Then remembered the bites at the Clarion. I check the luggage which was now in the attic. Sure enough, there they were. More bugs. We threw out the otherwise perfectly good mattress, bedding and luggage. and after months of fumigating and vacumning etc. we finally got rid of them.

I told the hotel a few months later,( yes, I should have notified them sooner, but could only think of getting rid of those disgusting bugs at the time) Hotel said they investigated and no one else before or after us complained. I find that impossible to believe. I KNOW the bugs came from the Claridge.!!

Anyway, steer cleer of the Claridge tower at Bally's (room CL1936 to be exact) . Check all mattresses where ever you stay. Pull off sheets, inspect edges and underneath mattress and never leave your suitcase on the floor! And if you get bit by anything, complain loud and clear right away. That two day trip cost me a lot.

I arranged for one thing when making reservations yet another took place without any regard to my instructions. The hotel staff was incredibly unresponsive to me as the client and the instructions provided repeatedly.

Overall this is not a hotel I would recommend or one that I would go back to by choice. The environment is unfriendly and even the casino is not "inviting" to leave some money.

This room is one of the dirtiest hotel rooms I have ever stayed in - and I have traveled extensively in the third world.
The bathroom was the worst. There were dust bunnies on the top corners of the mirror in the bathroom, including on the VERTICAL surfaces. The sink and tub faucets were caked with soap scum and gunk, the large vertical lights over the sink were covered with dust, dirt, and soap scum. The receiver on the telephone in the room as well as the cradle where it sat were both disgustingly dirty. Even the alarm clock was too dirty to touch. The sequins in the carpet definitely did not belong to me and the second day I stayed the sheets on the bed had some brownish red gunk-like lumps stuck on them.

Add to this horrific experience the fact that the parking garage reeked of urine - to the point of causing nausea.

All of this is clearly the result of LONG TERM lack of cleaning and maintenance, not one bad room make up. It also demonstrates a complete disinterest in guest satisfaction

Icky, icky, icky. I will NEVER stay there again.


In addition, it was nearly impossible to find anyone to talk to about this.. The phones all have automated systems, there are long lines at the reception desk.

My husband and I and two friends decided to spend a few days in cooler weather and decided that Atlantic City would be the place to go as we all love to gamble. We arrived at the hotel at 5PM and were told that all of the "good rooms" were already given to those who checked in before us. Well, since check-in was at 4PM we didn't see how that was possible. We had reserved a double, non-smoking room and our friends had reserved a double smoking room. Again, we found out we were a little late...there were no smoking rooms left. Also, there were NO rooms at all at the Bally's hotel, and they gave us two of the OLD OLD rooms that were in the old Claridge Hotel Tower. Our rooms connected and between the two rooms, they were barely the size of one nice room. Our view from the windows was of the old Sands Hotel that was in the process of being gutted and torn down. The noise was deafening, beginning at 8AM and continuing all day. The room itself was very shabby and the carpet was badly in need of replacement. The rooms both had a definate odor of sewage in them. The bathrooms were so small that the door barely cleared the commode when you opened it.
Outside the rooms, the hallways had the same offensive odor as the rooms. The good thing I can say about the room is the linens were clean and seemed fairly new and the bed was comfortable. So we slept well until we were awakened by the construction noises coming from next door.
We found the casinos in the hotel - the Claridge casino, the Bally's casino and the Wild Wild West casino - to be empty. Most of the table games were never opened and the ones that were opened had few players.
The food in the regular restaurants, the Garden Cafe and the Sidewalk Cafe, was below par. It seemed that they catered to the patrons arriving by busloads for their FREE food.
Overall, we had a decent vacation but only because we spent hardly any time in our rooms. The gambling was fun and you never had to wait to play at a table or a slot machine.
We do plan to go back, as we were told that lots of changes were coming to the hotels in Atlantic City and upgrades and remodelling plans were in the works.
However, if you want the glitz and fun of a gambling town, don't bother going to Atlantic City. Go to VEGAS and have a great time!