This past Saturday night into Sunday, i stayed at your hotel for my birthday and though i was satisfied with the room, the hotel staff made me never want to return to this hotel again. The woman at check in was rude, barley greeting myself and my husband as we approached the desk and did not even reply after i thanked her for her checking us in ( her name was stephanie ) . she was also rude about directing us to the room. Throughout our night stay at the hotel , we had dinner at Patsy's and the hostess was very rude about seating us at a table because we did not have a reservation. We sat at the bar and the food was excellent , but the experience was turning the mood down very quickly. After dinner we wanted to gamble at the casino and played blackjack , roulette and numerous other games. The blackjack dealer jose was very unfriendly, as well as the other people in the casino like the people taking our playing cards and such. The waitress who i dont recall her name , came to offer us a drink and sat and tapped her foot while we were deciding what we wanted , then rolled her eyes and gave us an attitude after we ordered as if she was doing us a favor . Despite the bad gambeling and staff experience we still stayed the night . In the morning we went to have breakfast at the resturant by the big windows downstairs and had another terrible experience. Our waiter barley approached us, and the other waiter helping him ( mohammad ) was so rude and took so long to come and take our order . The food was acceptable but the service was just not ... it took over 30 minutes to get our food and we did not get checked on once. We had to chase the waiters to bring us coffee. after leaving breakfast , our checkout was once again, an unplesant experience. They were rude , and annoyed about us asking questions about valet and such. The only person who was nice during our entire stay was the valet who checked our car in at arrival. We were there with two other rooms full of people ( making our stay three total rooms ) and they shared all the unplesant experiences as did myself and my husband. The hotel was very nice, and so were our rooms, but due to the horrible experiene i had , i would find it hard for myself to return to this hotel.
Dont stay here unless you want to be treated horribly by the staff
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.