My boyfriend and I checked into this hotel, first time I went out of my home state, first time visiting the ocean and even a big city. First off... no one at the front desk knew what they were doing. Nathan checked us in, and in the middle of the process just turned around and casually walked outside to watch traffic go by. Then a woman walked over and began counting the money and staring at nathan like he took money or something. I actually laughed out loud because they were so unorganized. The woman then yelled at nathan to come back and finish checking us in. He came back over and gave us the wrong room that we didn't reserve. So my boyfriend said we wanted the one we reserved and he said we needed to go try the one he gave us and see if we liked it. My boyfriend said no.... we want the one we reserved. So finally the woman ended up giving us the one we wanted. We went, unpacked and then went to the beach which wasn't too far from there. Ocean and beach were very clean and that was the highlight of my trip. We went back to the hotel at about 2:00am with a pizza and our card to get in the room wouldn't open the door. I started freaking out thinking we were stuck outside. We called the front desk over and over, nobody answered. Then we walked down to it and nobody wants there inside either. Went back up to the room and tried the card a few more times and it finally opened the door. The next morning my boyfriend went down to complain, where some man just gave him a new card and said he would have someone take a look at the door. My boyfriend asked what we should do if this happened again and no one was there... and he said that someone WOULD be there at ANY hour and they would answer. So we went off to explore again and came back late and our door did open correctly. This time, my boyfriend went outside on our balcony to smoke a cigarette and whenever I followed him out, the door shut behind me and I didnt put the latch that keeps it open out. ): Very stupid of me. So now we are standing there with no shoes, im in nightclothes and he is in his boxers and a shirt. We call the desk, not surprised when no one answers. Went down again and still no one. We decided to check the surrounding Knight Inn's to see if they knew what we should do. The first one just said "sorry cant help you" and hung up on us. The second one just said there wasnt anything they could do because the Knight Inns are individually owned. So we called the police station and they sent two officers to try to help us in our situation. The officers were absolutely OUTSTANDING in Atlantic City. I could not be more grateful for them. They said there wasnt much they could do because they couldn't reach anyone either, but they wanted us to go to the police station so we were safe until someone was able to let us in our room in the morning. So we go there in pajamas and my boyfriend with no pants on whatsoever. We are tired... bored.. disappointed and annoyed. A male officer who helped us brought us a pizza and some cokes to drink (as I said, outstanding.) After sitting there for hours, the female officer who also helped us earlier in the night gave us a ride back to the hotel where we still had to wait until 8am to get into the hotel room when someone got there. The guy was Pablo, refunded us right away and gave us new cards. We were angry that we had to drive the 5 hours back to where we are from on no sleep. Very disappointed in this hotel. Very inconvenient staff and terrible help. Police are awesome. Ocean and beach are amazing. But I would never never never recommend this hotel. The room we stayed in was 228. The ceilings flake down and the bathtub wasnt clean. The beds covers and sheets had stains on them so we used our own. No remote for the tv in this room either.
- Official Description (provided by the hotel):
- The Knights Inn Atlantic City is located near the Atlantic City Boardwalk, Convention Center and the walk-outlets. Also located 1 mile from Tropicana Casino and several other casinos. The Knights Inn Offers Complimentary Continental Breakfast, Free Wifi Internet access, Free Parking, and a Seasonal Outdoor Pool. We look forward to seeing you soon. ... more less
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