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“Did not meet expectations” 2 of 5 stars
Review of Knights Inn Atlantic City

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Knights Inn Atlantic City
2.0 of 5 Hotel   |   500 North Albany Avenue, Atlantic City, NJ 08401   |  
Hotel amenities
Ranked #35 of 61 hotels in Atlantic City
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Did not meet expectations”
2 of 5 stars Reviewed April 28, 2013

Not a pleasant experience. The first room had a heavy smoke odor. We were told that it was non smoking. Not the case. T.V barely had a signal. There are no flat screens and very limited fuzzy reception. Swimming pool was filled with green/brown water with lots of floating trash. There were guests hanging around, drinking alcohol in the parking lot. The front desk worker that came in at 3:00pm was very nice and put us into a better room that was actually nonsmoking and smelled better. We booked our room from an online from a third party and the AM manager would not allow us to get our money back and move elsewhere. We stuck it out and made the best of it. Would not recommend this hotel to anyone. Next time I will spend the extra cash and not book on line..

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mo H, Manager at Knights Inn Atlantic City, responded to this review, May 18, 2013
First, I would like to thank you for considering Knights Inn and Suites during your recent visit to Atlantic City. We deeply regret the issues you faced and we are actively working to resolve them to provide the best guest experience possible.

Our pool has been closed for nine months and during your stay, we were still in the process of cleaning it in preparation for the summer season. At this time, our preparations are complete and we look forward to the opening of the pool scheduled for Memorial Day weekend. Additionally, we regret our mistake for placing you in a smoking room and once the error was brought to our attention, we moved you to a non-smoking room as you mentioned in your review.

In light of your experience, I would like to offer you a complimentary night at our hotel during your next visit to Atlantic City (assuming we have availability). Please email me at acknightssuite@gmail.com to arrange for this.

Warm regards,

Mo Hanafy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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33 people have reviewed this hotel

Traveler rating
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    9
    5
    6
See reviews for
2
16
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1
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Auckland Region, New Zealand
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed April 20, 2013

We stayed here based on the high trip advisor rating. It definitely shouldn't have the 4+ stars. It is a 3 star motel style accommodation. The rooms are acceptable from a cleanliness but only just and many travelers would have a problem with them. Rooms have an embedded odor of smoke, there is trash all around the grounds and the common areas and stairwells seriously need a waterblast. The pool is green and full of trash.
It is on the expressway leading into Atlantic City and you will have a car ride to any part of the city - the location is average at best.
On the positive side the guy at the front desk was very helpful moving us from a unit that had no TV signal and seemed like a very nice guy. Clearly the place is still in recovery from Hurricane Sandy but it is what it is at present.

Room Tip: It appears that the block adjoining the office was in better condition - can't confirm that thou...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mo H, Manager at Knights Inn Atlantic City, responded to this review, May 18, 2013
First, I would like to thank you for considering Knights Inn and Suites during your recent visit to Atlantic City. We deeply regret the issues you faced and we are actively working to resolve them to provide the best guest experience possible.

Our pool has been closed for nine months and during your stay, we were still in the process of cleaning it in preparation for the summer season. At this time, our preparations are complete and we look forward to the opening of the pool scheduled for Memorial Day weekend. Additionally, we regret our mistake for placing you in a smoking room and once the error was brought to our attention, we moved you to a non-smoking room as you mentioned in your review.

In light of your experience, I would like to offer you a complimentary night at our hotel during your next visit to Atlantic City (assuming we have availability). Please email me at acknightssuite@gmail.com to arrange for this.

Warm regards,

Mo Hanafy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ballwin mo
Senior Contributor
33 reviews 33 reviews
3 hotel reviews
Reviews in 13 cities Reviews in 13 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 25, 2013

What a pleasant experence we had at this location. Good overall service and an attentive staff. Clean and affordable. Good choice Near many tourist attractions, good parking available. Not much more to say...I have told you what is important

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
2 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 9, 2013

Nice spaceous & clean room with comfy bed, accommodating and friendly staff, great location (close enough to all the action), affordable rates, plenty of available parking and continental breakfast. Great hotel for a great price!!! Save your $$ for the casinos and night life and stay at the Knights Inn!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 19, 2012

I was in town for a bachelor party and decided to save some money on the hotel. I found this little gem of a hotel. Very reasonably priced and close to the strip. They had a friendly staff as well as free breakfast and wifi. Couldn't go wrong. Definitely will return on my next stay in AC.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Knights Inn Atlantic City

Address: 500 North Albany Avenue, Atlantic City, NJ 08401
Location: United States > New Jersey > Jersey Shore > Atlantic City
Amenities:
Hotel Style:
Ranked #35 of 61 hotels in Atlantic City
Price Range (Based on Average Rates): $
Hotel Class:2 star — Knights Inn Atlantic City 2*
Official Description (provided by the hotel):
The Knights Inn Atlantic City is located near the Atlantic City Boardwalk, Convention Center and the walk-outlets. Also located 1 mile from Tropicana Casino and several other casinos. The Knights Inn Offers Complimentary Continental Breakfast, Free Wifi Internet access, Free Parking, and a Seasonal Outdoor Pool. We look forward to seeing you soon. ... more   less 
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