This weekend was for one of my girlfriend's birthday. The reservation was made months in advanced over the phone with require for early check-in. The customer service tells us that the reservation is mark for early check-in and we will be able to use the facility if we arrive early. Prior to arriving we check with the hotel's front desk and ask if we will be able to check-in early and they told us that it's not guarantee until 4:00 pm. Since we were already on our way we figure we'll hang by the pool until check-in.

Well, we arrive at 12:48 pm and check-in, the person who check us in was very nice, told us that our room WILL be ready in about 1.5 hours, so ask him where we can have lunch and we were going to check-in after lunch. We went back to the around 2:15 pm and there was a woman behind the desk with whole lot of attitude and told us that we can't check-in until 4:00 pm. So we ask if we can hangout by the pool and they told us unfortunately we cannot go to the pool until we are check-in which will be until 4:00 pm. We were pissed considering what customer service has told us earlier. In the meantime, the management assure us that our room will be ready at 4:00 pm and they call house keeping to rush the room. At 4:15 pm we went back to check-in and the room was still not ready, so to make a long story short we finally arrived in our room at 6:15 pm. We were really pissed because what the customer services reps were telling us was not what happened.

So, we arrived in our suite, there are 4 of us in total which the hotel know because we register 4 guest and of course everything in the hotel room was for one. We call house keeping asking for more conditioners, towels, robes, pillows etc. The first call was made at 6:30 pm to ask for more conditioners and other items, it arrived at 7:30 pm without the conditioners. So we order it again, at 8:05 pm I called to check on the conditioner and they did told me I didn't ask for that just soap. I told them that there were 4 of us in one room and one bottle of conditioner, we had 9:00 pm dinner reservations and I still need to shower and change. Finally, someone arrives at the door with soap and apparently doesn't know what conditioner is, we actually had to show him the bottle. So, finally after 2 hours we got additional conditioners.

So, the 4 of us got ready for dinner at 9:00 pm and we also had bottle service reservation at MIXX, the customer service reps told us that with bottle service, we weren't be waiting in line, we will have security guard to keep an eye on our stuff and a cocktail waitress. So we arrive at 11:30 pm to see the line for the bottle service is longer than the regular line. We also ask the rep that there were 4 of us in our party and we only wanted 1 bottle. The hostess at the desk was like it's not noted in our reservations and I said it was explain when we made the reservation and the customer service rep told me that it would be taken care of and of course when we arrived the message got lost. Well, after some [--] she made a "exception" for us. Finally, in the club at midnight, the place was almost full and they offer us a table along the hallway and that totally unexpectable, so finally we got like a space big enough for 2 people in the middle of some really rude guys. Well the club was really cool place to hangout for the night and we did enjoy the music and danced til 4:00 am.

Finally, when we checkout the bill was $665 for one night. Which according to my friend who made the reservation was not what she was quoted. OMG, this place is a mad house, the services sucks. I mean for the price we paid and the service we received it was complete unexceptable. I would not stay at the place again and I would recommend any one else to stay here.

My husband and I sayed at The Borgota Sunday night. We went to go see The Saw Doctors, which was wonderful. Afterwards we went to The Gypsy Bar. Again very fun. This is the second time we had a blast there and being in our mid forties, it's fun to go to a bar for good music, some nice cocktails and not have to worry about feeling "old" or out of place.

Before the concert we ate at Wolfgang Pucks (The Tavern part). Not the best we have ever had there, just chalking it up to an off night. Usually it's good for what it is, but even my pizza wasn't up to par. But not crossing it off the list yet

About our room. uuuuummmmm. This is the second time in 2 months that I have stay and the same thing. The shower doors aren't sufficient and they leak. In June our room smelled musty and our floors were very discolored. This time, the room wasn't musty, but the showere leaked, the floors were very disclored and the shower looked moldy. It could be very nice if they fixed the door then retiled the fllors. It leaked all the way into the area where the toilet was and twice my husband got soaked feet/socks when he used the toilet. Not a biggy, but you kinda want your bathroom to look clean when you stay in a hotel. If I wanted a moldy shower, I would just visit my son's frat house...

My next issue is the pool/hot tube. I must have a water issue. The floor of the pool area was really wet. with puddles a couple of inches. Not always sure what you are walking into. I also don't like that people bring their young children into the hot tub.. The signs are posted that noone under 18 in the hot tubs. I don't like being in water with a kid that is still in swimmies and one was in a diaper. I tend to use a hot tub to relax and the pool area was so noisy with kids that it was far from relaxing. I can understand having the kids in the pool, but please not in the hot tub.

I plan on revisiting The Borgota, it's still the nicest casino around, and the resturants are great. I just hope they address some of the issues and keep the towers nice that they have or everyone will only want to stay in the new tower when it opens

I just returned from a spa, gambling and dining weekend at the Borgata. Frankly, I expected a lot more for the money (classic room was a bit over $500 per night including taxes, spa treatments were over $600). I am fortunate enough to frequently stay at 4- and 5- star hotels, regardless of cost, and the Borgata was merely average in feel, amenities and service. I don't think we will be going again.

Contrary to some of the experiences reported here, we had no problems at check in and were given a room right away, several hours before the official check in time. There was only a short line when we arrived, and we were given a choice of a low floor or a high floor. We chose the high floor with a city view. The room had a lovely view, but seemed a bit worn. The room was bright and sunny during the day and had decent lighting at night. However, the furniture was chipped and a bit beaten up, the carpeting had what looked like cigarette burns in it (though this was a non-smoking room) and the grout around the tiles in the shower was a bit stained. I was also a bit disappointed that the TV was an old lunky 27" model instead of a newer one, though I guess that the point of going to the Borgata is hardly to watch TV. Overall, the room seemed a bit tired and shabby, though the bathroom was overall very nice.

We also found a few disturbing housekeeping issues, like raisins and other food from a previous guest under the bed (literally just a few inches from the foot of the bed -- reachable easily with a vacuum) and some stray hairs left behind in the bathroom. I definitely didn't expect that in a hotel of this caliber, but we simply cleaned them up ourselves and moved on. The water pressure in the shower was not the best, but the shower was a really nice size -- big enough for two -- and the water was wonderfully hot. The towels were generously sized and soft. We also found the bed linens to be nice and comfortable and the bed to be quite comfy to sleep in. Moreover, the room was nicer than you might find at a tourist class hotel (though the furnishings were not), but was not nearly as nice as you would typically find at other luxury hotels, such as the Bellagio in Las Vegas.

So -- off to the spa! Overall, our experience at the spa was nice. We had some very nice treatments (body wraps and massages), though mine were not nearly as good as the glowing reviews from my friend would indicate, but the spa was less than the serene experience that I typically enjoy at a high end spa. First, the spa is huge and there are so many clients simultaneously that there are hardly enough seats in the waiting area for everyone either before or in between their treatments. It seemed that the spa booked everyone for treatments that began on the hour, rather than staggering appointments, so everyone wa s sitting around at the same time. Second, the waiting area is right next to the front door to the spa, so it is hardly a hushed, relaxing atmosphere. Women talk loudly to their friends as they walk in and out of the spa, and the receptionist inside the spa itself speaks loudly to women with questions about lockers and the like. That really affected (in a negative way) the atmosphere at the spa. Finally, though we had booked our spa treatments over five weeks before we went, apparently there was a price increase at the spa between booking and our day there and we were charged the higher prices. Now, fortunately for us, the extra $50 was not a huge issue, but the principle of charging us for the increase really bothered me. It just seemed so inappropriate. Had they simply honored the original price from the time of our booking (or had they called or e-mailed to inform us of the price increases), they would have won some loyalty from us for good communication. Moreover, we had merely an average experience at the spa.

We did have a wonderful dinner (American Grille), with outstanding food and great service. We also enjoyed gambling and hanging out at the casino. The gym was fabulous (for $10 a day, though if you go to the spa, the gym is free that day). I was also surprised that the casino and hotel itself did not seem to be constantly cleaned and maintained throughout the night and morning, as many other casino/hotels manage to do. On Sunday morning at about 9 a.m., one of our companions mentioned that the casino smelled like the basement of a fraternity house the night after a big party. He was right! There was garbage strewn throughout the elevators leading up to the hotel rooms and all around the casino floor, and it didn't seem that anyone was doing much about it. I've really never experienced anything like that in a high end casino/hotel -- at least not in Las Vegas.

For my money, next time we will most likely simply fly back to Las Vegas if it's gambling we are looking for, or head to NYC or Philly if we want an activities weekend in a wonderful hotel.

My Husband and I went to AC for the first time for our 7th year wedding anniversary and were pleasently suprised. The hotel is beautiful. We loved the glass wall "living room" area that seperated the hotel elevators from the noisy casino. The room was very nice, clean. The front desk staff was average but we didn't care so much about that. Had been overcharged by error and was a bit of a pain to clear up but still overall it's the nicest hotel to stay at in AC and has the Vegas feel. We ate at the Old Homestead in the hotel, food was superb and pricey, excellent service. We also ate at the fancy Italian resto at the hotel and although the portions are small and again the resto is expensive the taste and quality of the food made it a wonderful dining experience. Overall you can't go wrong with this hotel, u can get to theboardwalk on a jitney (bus) in about 15 mins. Great outlet shops two blocks from the boardwalk-another plus for AC!