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Borgata Hotel Casino & Spa: Traveler Reviews


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Traveler Reviews

69% Recommend
3.5 of 5 stars 595 reviews
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Still love Borgata

Borgata Hotel Casino & Spa

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4 of 5 stars
jjtootsie 1 contribution
NYC
Jul 3, 2007
7/9 found this review helpful

I go to Borgata about every 6-8 weeks, always comp and NO, I am not a Black Label holder. On occasion check-in has taken up to 20 minutes, but it has always been friendly and efficient. My request for a king, high floor, city view 98% of the time has been honored. When it wasn't available, my stay was not ruined. Contrary to popular belief, being demanding does not always get you a comp or an upgrade, but it does hold up the rest of the line so some else has to wait longer and possibly make the receptionist a little cranky for the next guest.

One of the things that I like about Borgata is that you don't get the riff-raff from the boardwalk coming into the casino hasseling you. I also like having to show my room key prior to entering the room elevators.

The spa is wonderful, bottles of water in an ice bucket by the jacuzzi, washclothes in ice for the steamroom, juice, smoothies, and fruit in the waitingroom, not to mention the very comfortable seating.

I also like the idea of many choices for food from 5 star and pricey to decent fast food along with a buffet. I've tried most and have enjoyed them all. SeaBlue is a favorite. I had been to SeaBlue in Vegas and was so excited to find it in AC. Yes it is pricey, but the Lobsterdogs can't be beat. Puck's is also a must try and not as pricey. Since I had a bad experience in Vegas with Bobby Flay-you want to talk about rude service-still haven't summoned up the courage to do his restaurant yet.

The room ammenities are great, I love the body lotion, shampoo, conditioner and wonderful soap. The bath and bed linens are first class. I also enjoy having a coffee pot in the room, since I like my coffee light, I usually ask the maid for extra lightner and have always received it with a smile. The bed and pillows are the best. I liked the pillows so much that I ordered them for my home. I've never found the room dirty or to be lacking.

I will agree with all that the slots are not a lose as they once were, been a long time since I've hit anything worth speaking of. I think that's why it's called gambling-you pay your buck and you take your chance.

When I hear all of the negative reviews, they make me wonder if I've been staying at the same Borgata. In my many stays, I've never had any of the staff be rude to me or be less than helpful. I have had less than pleasant encounters at Bellagio when actually paying top dollar for a room or meal.

Though Atlantic City has given it a gallant try it is NOT Las Vegas, way too much humidity for that! Seriously, it you want a Vegas experience, go to Vegas otherwise enjoy what AC does have to offer and there is something for everyone.

I would suggest that when you plan your stay in AC, you decide what is important to you-where you want to be located, what you want to do, and your budget. Each casino has something a little different to offer and there is something suitable for everyone. Casinos are NOT for young children, the beach and boards are. There are clean, safe, decent hotel/motel that are child friendly.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $260 (year-round)
Horrible!!!! What happened to this place?

Borgata Hotel Casino & Spa

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1 of 5 stars
erin939 4 contributions
northport village, ny
Jul 3, 2007
4/9 found this review helpful

OK terrible time!! We have stayed here many times and are in shock with how terrible it has become! The service leaves little to be desired, ...we forgot toothpaste so I called housekeeping; I was told to go and purchase it in the vending machine in the hallway....what??? are they serious..? is this supposed to be the nicer casino???? well 2 bucks later with enough toothpaste for one good brush; we called to say hey what is going on here..we were told that only people staying in suites get toothpaste!! they were so rude....and we did spend plenty of money there ...so sad~! forgetaboutit!!!

  • Date of stay July 2007
  • Member since June 04, 2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $260 (year-round)
Great place

Borgata Hotel Casino & Spa

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5 of 5 stars
Motomom243 4 contributions
Poconos, Pa
Jul 3, 2007 | Trip type: Couples
2/4 found this review helpful

My husband and I went to have some alone time from our teenagers and booked the "Suite Indulgence" package for one of the nights. We arrived on @5 pm, Sunday 6/24. The checkout line was very long (as I read in other reviews) however, the hotel staff brought us bottles of water and cookies which to me showed that they understood we were waiting and were trying to make it as pleasant as possible and the line moved rather quickly.
ROOM: We had a Fiore suite on the 26th floor with an amazing view. Our bags were brought up very promptly. The room was beautiful as was the bathroom. It was also very clean and since I'm a neat freak I look for that everywhere. The floor to ceiling windows were awesome. I highly recommend this suite and that's a lot coming from me because I am very particular when it comes to hotels and their rooms.
SPA: We had spa services both Monday and Tuesday and they were great. We had the couples suite on Tuesday. It was very nice but my massage wasn't the greatest even though I kept comminicating my concerns to my therapist. My husband loved his, though. The spa is very nice, I highly recommend that as well and I am a major "spa" girl.
FOOD: We only ate at the Metropoltian one night because we had dinner with friends outside the Borgata the other nights. The food was very good but the service wasn't too great. Our waiter said he was new so we gave him a break.
GAMBLING: We did a little slot playing but mostly played some roulette. Lost a lot but that's why it's gambling.
SERVICE: We read a lot of reviews of bad service but the only encounter we had was at the bell desk. When we parked valet they said they could hold our golf clubs (we didn't want to leave them in our car nor drag them back & forth to our room). Trying to get our bags from the bell desk in the morning before our tee time was not good. The one person that did recognize us told us very rudely that she was trying to get someone and 15 minutes later we finally found someone else to help us. After 2 mornings of this, we just took the bags to our room. Other than that we had great service.
We really had a great time and loved the hotel. We have been to Atlantic City a few times before and this was definitly the best hotel we stayed at.

  • Liked — The bathroom
  • Disliked — Nothing
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay June 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since April 10, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, Older travelers, Families with teenagers, Tourists
  • I do not recommend this hotel for Families with young children
  • I selected this hotel as a top choice for Gambling / Casinos, Golf, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $260 (year-round)
good times at the borgata!

Borgata Hotel Casino & Spa

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4 of 5 stars
yogamegs 1 contribution
pottstown, pa
Jun 26, 2007 | Trip type: Friends getaway
3/4 found this review helpful

my friend and i wanted a quick and fun getaway and the borgata was perfect! we went with the 'up all night' package which is such a great deal considering what you get for the $. we went on a monday which was great because it wasn't very crowded. we enjoyed the comedy show and hanging at the gypsy bar and b bar. we had dinner at the buffet. i am not sure if i would spend the $28 for the buffet if it wasn't what was included in the package but there were a lot of meal options. the staff was helpful and friendly and the room was nice. this was my first time in a.c. and i would definitely come back to the borgata!

  • Liked — atmosphere
  • Disliked — bathrooms are hard to find and not inside bars/buffet.
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Service
  • Date of stay June 2007
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 25-34
  • Member since June 26, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, A romantic getaway, Girlfriend getaway, Tourists
  • I do not recommend this hotel for Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $260 (year-round)
Very good time for a non-gambler

Borgata Hotel Casino & Spa

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4 of 5 stars
Sw0rdf1sh 19 contributions
Wrightsville Beach, NC
Jun 25, 2007 | Trip type: Business, Solo travel
2/3 found this review helpful

I had a conference at the Atlantic City Convention center that lasted from a Monday until Wednesday, so I had two nights at the Borgata. I'm pretty much a non-gambler, but I did mess around with some Video Poker while hangig out at B-Bar.

The place was very clean and modern....very appealing. I self-parked in the garage and it was quick and easy. There was a mid sized line for check in, but it only took me about 5 minutes tops. There are mutliple elevators so there was little no wait, and there was a security area to keep the guests rooms isolated. I've had other stays in very nice casino's in other States that did this....I like it.

Dinner at The Homestead was nice....I was single and got to eat at a back bar without a wait. Food was fantastic but bring your appetitite because the plates are large.

The gym ($10 fee) had a lot of equipment for both cardio and weightlifting. Much better than the above average hotel. New equipment too.

If you are there on a Monday, pace yourself and get to Mur.Mur late night. Good time!

The next night I had dinner at Ombra at the bar. Service was quick and the bar staff very friendly. Good conversation without sarificing service to other patrons. Food was good and because it's tapas, the right amount as to not add on extra pounds.

Overall, I've found the place I will be staying when in AC in the future.

Remember, use the tripadvisor reviews to best picture how the place fits your needs/personality!

  • Liked — Reminded me of Vegas
  • Disliked — Short ride to boardwalk...but it really didn't bother me that much.
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay June 2007
  • Visit was for Business
  • Traveled with Solo traveler
  • Age group 35-49
  • Member since March 08, 2005
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, A romantic getaway, Girlfriend getaway, Families with teenagers, Tourists
  • I do not recommend this hotel for Older travelers, Pet owners, Families with young children
  • I selected this hotel as a top choice for Gambling / Casinos, Great food / Wine, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $260 (year-round)
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