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Borgata Hotel Casino & Spa: Traveler Reviews


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71% Recommend
4.0 of 5 stars 645 reviews
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Very disappointed

Borgata Hotel Casino & Spa

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1 of 5 stars
blucat   1 contribution
New Jersey
Jul 18, 2009 | Trip type: Couples
1
person found this review helpful

We were booked for a package deal at the Waterclub but when we arrived we were told their booking agency reserved a room for us at the Borgata Casino Hotel. Our stay consisted of complete frustration from beginning to end. The room we stayed in at the Casino Hotel was not pleasing. The bed was made up but still looked untidy, nothing like what you see on the website. There were burns on the carpet (non-smoking room), stains on the furniture, and rust marks in the shower. Upon check-out, we were charged a higher rate than we were quoted (our rate changed three times while we were there) , not given a print out of the charges and treated so rudely by the front desk employee who seemed to think I didn't understand hotel tax (they may not have honored the package we booked). The worst part is the lack of customer service training given to the front desk. Their only replies when hearing of our disappointment was "I'm sorry to hear that" along with a "there's nothing we can do about it attitude".

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
  • Date of stay July 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 35_49
  • Member since July 18, 2009
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €233 (year-round)
Good Hotel - A little Overpriced

Borgata Hotel Casino & Spa

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4 of 5 stars
LongIsland1NewYork   8 contributions
New York
Jul 14, 2009 | Trip type: Couples

My wife and I stayed at the Borgata at the discounted rate. Rooms are very clean/spacious. Beds were very comfortable, windows are floor to ceiling, (view was amazing) mini fridge (that was a bit loud) had to unplug it when we went to sleep. The hotel has many restaurants but most are overpriced. Bobby Flay had good food but terrible service - waited over 1 hour for food. I have to agree that the slots were tight but overall we were pleased with our stay.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 35_49
  • Member since July 03, 2008
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €233 (year-round)
Rough start, but great in the end!

Borgata Hotel Casino & Spa

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4 of 5 stars
CathyC3   3 contributions
montreal
Jul 13, 2009 | Trip type: Couples
1
person found this review helpful

So we stayed at the Borgata from July 7th-10th. We booked at the discounted of $99 rate for weekday stays. Check in was for 4 pm. We got to the hotel at around 7 pm & was told that our room wasn't available yet & there was no other King-bed/non-smoking rooms available, so we would have to wait around until it was ready. After driving for 7-8 hours from Montreal, I wasn't too happy to hear that, so I asked for at least a free dinner to make it up to us. The desk clerk just laughed back, but when I didn't back down, he said he would go talk to his manager. After waiting for 15 mins, he said he miraculously found a King/non-smoking room that was ready, so that I wouldn't have to wait. My husband & I headed to the room on the 31st floor ready to take a quick shower & head to a much needed dinner. We opened the door to room already being occupied to other guests! Their stuff was all over the room. I went straight back downstairs to the front desk, headed directly to a woman dressed differently then the other clerks & told her this was unacceptable treatment for that class of hotel and that I was furious to walk into another guest's room. She quickly apologized and told me she was giving me a free upgrade to a Fiore suite for the full of my stay for the mistake. The room was big, the bathroom was amazing, the bed was comfortable & the view was gorgeous. The hotel is really nice with lots of restaurants to choose from and a great pool. The slots are tight, but I went there expecting this, so it wasn't that bad. The parking is $5 at each exit, but if you mention that you are staying in the room, you only have to pay $5 on the first exit & the rest are free. Bottom line - Except for the mix-up at check-in, the overall stay was great, so I would definately stay there again.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay July 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Member since February 25, 2007
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €233 (year-round)
Overrated

Borgata Hotel Casino & Spa

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4 of 5 stars
sunnyladyNewYork   2 contributions
New York
Jul 11, 2009 | Trip type: Family

I stayed here for the summer 99 dollar room rate with my mom. I mean c'mon this place is like usually 300-400 a night forget about the weekend rates. They gave us an upgraded room. The room was very spacious and beautiful. I could live here really. The television was not a flat screen tv but I thought wasn't half bad for a bedroom. There was a beautiful view of the other casinos. The water in the pool was very warm-that I did not like. Too many kids in the pool. They only have one pool by the way.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay July 2009
  • Visit was for Leisure
  • Traveled with Extended Family
  • Age group 25_34
  • Member since July 11, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €233 (year-round)
Top notch

Borgata Hotel Casino & Spa

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5 of 5 stars
stoto   2 contributions
NJ
Jul 9, 2009 | Trip type: Couples

Stay, eat, gamble,... repeat. All of the restaurants are awesome. Gamble on off hours because tables get pretty pricey.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay July 2009
  • Visit was for Leisure
  • Traveled with With Spouse/Partner
  • Age group 18_24
  • Member since July 09, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: €233 (year-round)
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Borgata Hotel Casino & Spa Also Known As

  • Borgata Hotel Atlantic City
  • Atlantic City Casinos
  • Borgata
  • Borgata Hotel
  • Bogata Atlantic City
  • Borgata Atlantic City
  • Atlantic City Borgata Hotel
  • Borgata Ac
Address: 1 Borgata Way, Atlantic City, NJ 08401