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“Great stay- again!” 5 of 5 stars
Review of Borgata Hotel Casino & Spa

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Borgata Hotel Casino & Spa
4.5 of 5 Hotel   |   1 Borgata Way, Atlantic City, NJ 08401   |  
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Ranked #1 of 57 Hotels in Atlantic City
Certificate of Excellence
Upstate NY
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great stay- again!”
5 of 5 stars Reviewed February 11, 2013

We've been staying at the borgata once a year for many years and have always had a great experience. We visit during the winter using the AC Boat Show as an excuse. This year we were on the 34th floor and had a beautiful room and view. It was very clean and the bed was comfortable. The view of the bay was very relaxing. As usual, the pool and hot tubs were great and this year I enjoyed a very nice pedicure at the SPA. We didn't win a dime but enjoyed the complimentary comedy show and loved our dinner at The Metropolitan. Try the crab cakes- they're the bomb!

Room Tip: Get a room on a high floor for a great view.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2,825 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (629)
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English first
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed February 10, 2013 via mobile

By far Borgata leads the rest in presenting a beautiful hotel casino. Rated highest overall restaurants include Wolfgang Puck for great American cuisine, Forneletto for Italion, Old Homestead Steak House, a noodle bar, buffet and the Metropolitan Coffee Shop. Nightlife offers include the Gypsy Bar, Murmur plus others. The Players Club outshines all other lounges in Atlantic City with the finest and freshest of fresh carved meats, seafood, poultry, soups and salads, yummy desserts and beverages with a staff of the finest, most professional, friendliest servers, hosts and staff members of any other casino hotel property. After 10 years Borgata continues to receive the highest if ratings for their excellence. Rooms have been refurbished and beds are extremely comfortable. The pool and spa are palm tree lined and offer a wonderful break from tradition on a cold winter night. Having stayed there a number of times, we highly recommend this hotel whenever you want to visit Atlantic City.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Forked River, New Jersey
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed February 10, 2013

We have stayed at the Borgata and the Water club many times & always thought it to be far above any of the other hotels in AC. As a matter of fact, I book my Wife's birthday every year, she gets a spa treatment, dinner, the whole nine. This past Feb. 2nd, Saturday we arrived at the Water Club. The ENTIRE stay, at over 500.00 a night including tax, and we had NO hot water for the shower. The desk told us it was "temporary". I never complain, I am just not the type to, but I did and was told that "well you can have late check out if you want"...This led me to believe that we would be getting hot water sometime, who would want to stay longer with no hot water right? No Hot water for 500.00 a night. Upon check out my wife explained that we booked for her birthday, & she had to eat dinner with the workout sweat still on her, and how disappointed we were. He offered a fifty dollar dinner voucher. I found this insulting. After a strained conversation of going back & forth he agreed to take 150.00 off the bill. The fact that we had to lobby for this offended me, it was like pulling teeth. If we were valued repeat guests would it have been too much to ask that are ruined stay would be comped another night? Instead we were made to feel like we were asking for something for no reason. We have had no problem with the Borgata's rates, we understand the market, & we also understand things happen, things break, but what ill never understand is how they can treat paying guests with so little empathy & so much contempt. Revel here we come.....

Room Tip: Make sure the heat and hot water are working...
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  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Joanna M, Guest Relations Manager at Borgata Hotel Casino & Spa, responded to this review, February 15, 2013
Dahani-

We’re glad you chose The Water Club again for your February 2 visit and we are very sorry that your visit fell short of your expectations. You should have received a letter from our Senior Vice President of Operations explaining the issue and apologizing for your experience. If you did not receive the letter, please private message me so that I may get that to you.

We value your patronage and your feedback and regret you did not feel that way during your stay. Please know that we listened to your comments about the treatment you received from the Front Desk and will use them to try and improve in this area. We hope your schedule allows for your return to Borgata in the future and that your next visit is a positive and memorable one.

Regards,

Joanna McNally
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yonkers, New York
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed February 5, 2013

The Borgata is by far the cleanest, classiest, and most beautiful casino/hotel in AC. There is simply no comparison. The new Revel does give it a run for its money but imho that place is still working itself out. Revel is a more modern ambience while Borgata is more classic. What I like best is that Borgata manages to keep a clean and new appearance even though it's been open for years now. The rooms have already been renovated, even though they weren't that old. I usually do pretty well on the slots at Borgata. The pool and spa are in a class by themselves. The Water Club at The Borgata is even a notch higher up the scale, very beautiful. There are a number of well known restaurants on the premises, and a casual food court as well. The buffet here is without a doubt the best in AC, while Harrah's comes in second. You just feel like you are away at some place special at the Borgata. You don't have to deal with the raunchiness of the Boardwalk, but if you want to it's only a few minutes away. Also, you don't get the feeling that the staff are doing you a favor by being there like you do at certain other places in AC.

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kinnelon, New Jersey
Level Contributor
151 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed February 4, 2013

Stayed here about two years ago...on the Marina....really nice property and nice casino....hotel was really nice and had a great view of the marina. Food was excellent and service was excellent too. Would definitely go back!

  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montclair, New Jersey
1 review
5 of 5 stars Reviewed February 1, 2013

In booking my reservation, I had the pleasure of experiencing exceptional customer service, Deaudra was friendly, attentive and went above and beyond all od my expectations! Thank you...I'll be back!!!

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed January 31, 2013 via mobile

This is the nicest Atlantic City hotel. The rooms have been renovated and halls recarpeted. Spa Toccare is a great spa. There is no comparison to the rooms in Caesars or the Trop. The only negative is no comps.

Stayed December 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Borgata Hotel Casino & Spa

Address: 1 Borgata Way, Atlantic City, NJ 08401
Phone Number:
Location: United States > New Jersey > Jersey Shore > Atlantic City
Amenities:
Wheelchair access
Hotel Style:
#1 Business Hotel in Atlantic City
#1 Luxury Hotel in Atlantic City
#1 Romantic Hotel in Atlantic City
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Borgata Hotel Casino & Spa 4.5*
Number of rooms: 2002
Reservation Options:
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Also Known As:
Borgata Hotel Casino And Spa
Borgata Hotel Atlantic City
Atlantic City Casinos
Bogata Atlantic City
Borgata Atlantic City
Atlantic City Borgata Hotel
Borgata Ac

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