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“Disappointment Reigns!” 2 of 5 stars
Review of Borgata Hotel Casino & Spa

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Borgata Hotel Casino & Spa
4.5 of 5 Hotel   |   1 Borgata Way, Atlantic City, NJ 08401   |  
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Ranked #1 of 57 Hotels in Atlantic City
Boynton Beach, Florida
Senior Contributor
37 reviews 37 reviews
Reviews in 14 cities Reviews in 14 cities
46 helpful votes 46 helpful votes
“Disappointment Reigns!”
2 of 5 stars Reviewed August 10, 2003

This place was such a disappointment. We have styd in Bellagio in Vegas, and this hotel was supposed to be a compartive hotel, but it's only on the surface. The place is chaotic! From the music playing so loudly at check in, the clerk had to shout to be heard, from the hundreds of people going in every different direction at once! The help is surly and doesn't have a "clue" how to treat people. Every one there has an "attitude". The food in the deli was attrocious! Grey pastrami and when reported to the staff, was told to "enjoy".. and walked away.
From what we found out talking to everyone, hardly anyone won at the casinos. The slots are very tight, and the tables, not much better.

Rooms were very comfortable, beds wonderful, but we wouldn't stay there again, my nerves couldn't stand it.

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2,413 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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A TripAdvisor Member
3 of 5 stars Reviewed August 9, 2003

First I have stayed at all MGM-properties around the US. Second, this hotel has the worst service of any hotel. Yes, the hotel is beutiful, yes the rooms are spacious and extra large bathrooms. Yes, there are new amentities, nice restaurants; unfortunately you have the most rudest and obnoxious people a hotel has ever seen. When steve wynn opened the Bellagio he fired 1000 employees because he knew to be a great hotel meant having above average employees. We did meet some wonderful people as well as very a rude hotel front desk manager. our room was never cleaned one evening so when we told the front desk the next morning about this problem he told us "too bad you if this was important to you then you would have complained last evening and not this morning so I will do nothing for you" This manager is the rudest person to ever enter a hotel. It is incredible how a manager could handle a situation as this. There are nice people, such as the waittesses in the restaurants. We asked numerous staff where things were and they had no idea even where restaurants were located. I was at the hotel early in the morning the girl told me my room would be ready at noon, came back at noon-she then said 1:00--came back at 1:00 then went to 3:30; then they told me if I wanted a king bed I would have to come back at 5:00 (2000 rooms and no availability?) this was it I then got back on the line--got another girl at the front desk who said " I have a room; King ready NOW! the front desk is beyond incompetent. the casino is great! the food was average. The decor is nice. But when you have a rude staff you eventually end up with few customers. Hopefully they will get the message.

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A TripAdvisor Member
2 of 5 stars Reviewed August 8, 2003

The advertising claimed the Borgata to be a luxury hotel. From the moment we drove up and had to park in the garage ourselves and drag our suitcases to the lobby for checkin (no signs showing us where the lobby was located) we knew the hotel was a fake. There were probably 125 people in line to check in before us, we waited close to 45 minutes to do so, and the high roller Black Borgata Card line had no one waiting!
What a disappointment!

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Borgata Hotel Casino & Spa

Address: 1 Borgata Way, Atlantic City, NJ 08401
Phone Number:
Location: United States > New Jersey > Jersey Shore > Atlantic City
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Atlantic City
#1 Casino Hotel in Atlantic City
#1 Spa Hotel in Atlantic City
#1 Romantic Hotel in Atlantic City
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Borgata Hotel Casino & Spa 4.5*
Number of rooms: 2002
Reservation Options:
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Also Known As:
Borgata Hotel Casino And Spa
Borgata Hotel Atlantic City
Atlantic City Casinos
Bogata Atlantic City
Borgata Atlantic City
Atlantic City Borgata Hotel
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