The only thing 'Royal' is the shaft you get from staying there! Where to start??? First of all, I booked my room online at $179 for 2 nights, but when my confirmation was sent to me the second night was at $279, still fighting with them over that...Second its a 72 hour cancellation, also, you get a 6-page dos/don't - and there are a million things you can't do and additional charges for everything under the sun, including 'unplugging tv', $10 fee for losing the room key, $100 security deposit. Not to mention how uncomfortable the beds/pillows are - oh, the pillows have a nice crunchy plastic cover on them too! They say the hotel was just remodeled - but I think they used crap from another motel - it hasn't been updated for 30 years!!! And be sure to bring the credit card you used to make the reservation - that's another 20% charge if you don't have it!!! Below is the email from my reservation...
IN ORDER TO ENSURE YOUR ACCOMMODATION IS WHAT YOU NEED FOR YOUR STAY PLEASE DO NOT ARRIVE WITH MORE PEOPLE THAN WHAT YOU RESERVED FOR. MOST STUDIOS ARE ONE QUEEN SIZE BED. IF YOU REQUIRE MORE THAN ONE BED, PLEASE INFORM THE DESK IMMEDIATELY UPON RECEIVING THIS CONFIRMATION. DO NOT WAIT UNTIL YOU ARE AT CHECK IN, AS LARGER ACCOMMODATION MAY NOT BE AVAILABLE AT THAT TIME!!!!!!MISREPRESENTATION VOIDS A RESERVATION AND ALL CHARGES WILL APPLY.
PLEASE DO NOT HAVE YOUR GUESTS ARRIVE AHEAD OF YOU, CREDIT CARD RECEIPTS MUST BE SIGNED BY THE CARDHOLDER BEFORE ENTRY TO A ROOM IS PERMITTED, NO EXCEPTIONS
PLEASE DO NOT RUIN YOUR STAY, WE ONLY ACCEPT MAJOR CREDIT CARDS
NO PREPAID, ALL ACCESS OR GIFT CARDS, GREEN DOT CARDS PLEASE!! WE DO NOT ACCEPT THEM!
A MAJOR CREDIT CARD IS NEEDED TO RESERVE AND CHECK IN TO THIS FACILITY, CARDHOLDER MUST BE PRESENT AT CHECK IN. PLEASE VERIFY YOUR AVAILABLE CREDIT, Pre-registration will occur up to 72hrs prior to your reservation date. A $100.00 SECURITY DEPOSIT IS REQUIRED ON ALL RESERVATIONS AND MUST BE PUT ON A MAJOR CREDIT CARD, AT THE TIME OF YOUR CHECK IN - NO CASH WILL BE ACCEPTED FOR SECURITY DEPOSITS. IF YOUR CARD IS DECLINED DURING PRE-REGISTRATION, YOUR RESERVATION WILL BE CANCELLED. A NEW RESERVATION WILL BE SUBJECT TO RATE CHANGE, AVAILABILITY and RESTRICTIONS.
Unfortunately we cannot accommodate requests for early check-ins, so we ask that you refrain from arriving before 3PM. Parking and hotel facilities cannot be used until check in is completed.
BELOW IS INFORMATION YOU WILL NEED
NO PRE-PAID CARDS,NO GIFT CARDS, NO CHECKS,NO CASH, NO MONEY, ORDERS,MAJOR CREDIT CARDS ONLY,(Visa,Master,Discover) CARDHOLDER and CREDIT CARD MUST BE PRESENT AT CHECK IN. If you plan on using a different card at check in then the one used to reserve the room, there will be a 20% service charge to refund the credit card that was used for pre-registration.
NAME ON THE RESERVATION, CREDIT CARD AND YOUR IDENTIFICATION MUST BE THE SAME NAME.
There is a 72 hr.(prior to due in date) cancellation policy,for reservations from September through June, if you cancel beyond 72hrs. a one night charge will apply. Re-instatement is subject to rate change as it may apply.
Pick up your parking pass at the security desk in the main lobby before entering the parking garage (Garage Height 6’5”)
Check in desk is located at the top of the ramp on the right side, directly in front of you as you enter the building.
Only ONE vehicle per room/RESERVATION permitted for free indoor parking. Additional vehicles cannot be accommodated.
Rooms are equipped with two burner stove, refrigerator, coffee pot .microwave. Guest must provide cooking utensils (ie: large pots & pans, coffee, sugar, milk, filters)
Check in begins at 4:00 pm daily
Reservations made for same day or beyond the cancellation period for the desired dates, CANNOT be cancelled and are subject to the one night room rate charge. Credit Card will be charged at the time this reservation is made. Please know your available credit.
Your reservation will be held until 10:00pm, after 10pm, without calling our desk to confirm a late arrival, your reservation is cancelled and a “NO SHOW” charge of one night will be applied to your credit card. Reinstated reservations are subject to rate changes. All arrivals must be in by 11:30pm.
In order to avoid a “NO SHOW” charge, if you need to cancel your reservation, please do so within the time periods noted above and you must cancel your reservation via the service you booked your reservation with.
Check out is promptly at 11:00am, after 11:00am there is a $75.00 charge, after 2:00pm a full day is charged.
Check-in requests prior to 11:00am is an additional day rate, and is based on availability.
NO REFUNDS FOR EARLY DEPARTURES –
AUTHORIZED REFUNDS ARE SUBJECT TO A 25% SERVICE CHARGE.
WE ARE A SMOKE FREE FACILITY. Evidence of smoking will result in additional charge of $350.00 to the registered guest.
A $10.00(exact change please) refundable Cash key deposit is required at check in.
DUE TO INSURANCE REGULATIONS, BALCONIES ARE NOT ACCESSIBLE
SECURITY DEPOSITS WILL BE RELEASED AFTER ROOM IS INSPECTED AFTER YOUR CHECK OUT.
Thank you and we hope you enjoy your stay.
Misrepresentation voids reservation. Hotel is not responsible for typographical errors.
Please be aware of your bank policies regarding debit card authorization transactions.(Security deposits) If you cannot wait for your bank to release a hold on your debit card, PLEASE DO NOT USE A DEBIT CARD FOR YOUR SECURITY DEPOSIT.
NO PARTY POLICY
FOR THE COMFORT & SAFETY OF ALL OUR GUESTS, FOR THE DURATION OF YOUR STAY, ALL REGISTERED GUESTS AND THEIR GUESTS ARE EXPECTED TO ADHERE TO THE POLICIES OF OUR PRIVATELY OWNED FACILITY.
Misconduct & Misuse of the suites and facilities is not permitted. Excessive noise & overcrowding or that which is deemed an annoyance by management or security, to other guests, will result in eviction with no refund. One warning will be given!
OCCUPANCY MAY NOT EXCEED
Studio Suite - 2 people
One Bedroom - 4 people
Two Bedroom - 4 people
Penthouse - 4 people
Registered guest agrees that the rental of a suite is for the use of the registered guest and their guests listed at the front desk registry. Guest rooms may not contain more than the number of guests registered to that room at any time.
Alcohol use by minors is prohibited
Must be 21 or accompanied by parent or legal guardian
No open alcohol in common areas
On the day you are due to check out, please be certain to take all of your belongings with you and check out at the front desk. Any items found in the room on a check out day, after 11:00am, will be packed up and turned over to lost and found department, with the exception of a paid late check out or paid extended stay.
Sorry, no pets of any type are permitted in the units or any common areas of the building.
CHECKOUT IS PROMPTLY 11:00 AM
Late check out requests are based on availability, must be authorized by front desk and pre-paid by the guest, prior to 11AM. $75.00 until 2pm, beyond 2pm is another day charge. Unauthorized late check outs, will result in the above charges. Your late check out is not confirmed until credit card receipt is signed by you.
SECURITY DEPOSITS & DEBIT CARDS
There is a $100.00 security deposit per room. This security deposit is released within 48hrs of your stay after your check out and room is inspected by a housekeeping supervisor. CASH OR PREPAID CARDS ARE NOT ACCEPTED FOR SECURITY DEPOSITS. Please know your banks debit card policy for authorizations and pending transactions. It can take up to 30 days for YOUR bank to release the hold. This has nothing to do with the hotel.
NO SMOKING POLICY
All rooms are non smoking, evidence of smoking, either by the registered guest, or a guest of the registered guest will result in a $350.00 charge to your credit card.
STAY OVER SERVICE
We will make every effort to accommodate your stay. Housekeeping are on premises from 9 AM-4PM daily. If you wish to have stay over service in your room, please make your room available when housekeeping staff arrive. If there is a DO NOT DISTURB on the door, the housekeeper will make one more attempt to service the room before they leave for the day. If access is denied, service cannot be done until the next day.
SAME DAY RESERVATIONS MADE THROUGH ANY BOOKING ENGINE OR WALK IN RESERVATIONS ARE NON-REFUNDABLE/NON-CANCELLABLE
ATLANTIC PALACE SUITES EMAIL CONFIRMATION PLEASE READ AND PRESENT AT CHECK IN
Atlantic Palace Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.