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“Poker Room closed???? Check before going.” 4 of 5 stars
Review of Revel

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Revel
500 Boardwalk, Atlantic City, NJ 08401   |  
Hotel amenities
Ranked #5 of 61 hotels in Atlantic City
Staten Island, New York
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
“Poker Room closed???? Check before going.”
4 of 5 stars Reviewed August 20, 2013

This was my first stay at the Revel. We are regular Atlantic City goers but up until now, have only stayed at the Borgata. We walk in and start walking around the hotel and head to the poker room to find it shut down. The young man standing there said it was closed and that the night before was the last night. I can't imagine they are closing the poker room permanently so if you are a poker player, I would really check first.

Beyond that, the thing that stands out is that this is not a typical layout for a casino & hotel. You walk in to essentially an escalator bank. You do not walk into the casino. You take the escalator up to the casino. Then you take two more escalators up to the check in area. But to get there, you have to walk across the hotel. Then you take the next elevator bank up to your room. It is a lot of walking and the casino & restaurants are no where near the rooms. Also, finding the restaurants that surround the hotel was tricky. It took a while to locate Azure. We saw signs for it but didn't realize is was on the level below the casino and you had to take an elevator down to access it.

The hotel has 12 restaurants. I don't count the coffee bar. This was the fist time I have ever seen restaurants in a casino offer happy hour & brunch specials. Different restaurants have different specials at different times. Also, the InOut Pool is pretty large. You can sit inside, outside or take steps downstairs and lie on a deck and take the sun. Essentially, if you don't like to gamble, there is a lot to do here.

The rooms are brand new, large and clean. There is hotel staff everywhere even though they often don't seem to be doing anything specific but are they are there to answer questions and help you find things. Housekeeping was very nice and asked if there was anything we specifically needed in our room.

Overall, we enjoyed our stay. The crowd is younger and the restaurants are more casual and fun. Of the 3 we tried, I would recommend Village Whiskey & Mussel Bar & Grille. If I had to choose between this hotel and the Borgata, I think it would come down to more of what we were feeling. If we wanted more fun, casual and not really to gamble, we would stay here. But if my husband wants to play poker and we want a more upscale elegant feel, we will go back to the Borgata.

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (817)
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English first
West Milford, New Jersey
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 20, 2013

After staying at Revel several times now- I must say I will be back for years to come. Great service- unbelievably friendly staff. Rooms were beautiful and CLEAN- view is amazing. Just love it cant say anything except I can wait to book my next stay.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Freehold, New Jersey
Senior Contributor
41 reviews 41 reviews
5 hotel reviews
Reviews in 17 cities Reviews in 17 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed August 20, 2013 via mobile

I am a little late writing this. Stayed on a Friday night a couple of weeks ago. Revel was great.
The place is spotlessly clean everyone that worked there was friendly. We had three couples with three rooms, of course.
I had a comp room and i paid for a second room at a discounted rate for friends new to Revel. The third couple paid rack rate as they usually only stay at Caesars. One room reservation had a mixup. The desk said they had it booked for the following week. kind of mysterious but a few trips to the "back office" straightened the problem out.
We did not have dinner on the property we went to Docks, which was great.
Gambling was ok, although we all lost and then lost some more. The dealers for Pai Gow Poker and BJ were excellent.
Craps tables were packed. I do not like to squeeze in so I did not play.
Pool area was busy but some chairs were available if you were aggressive. They have to start removing towels from chairs that have been abandoned for a protracted period. Sometimes a person will place towels on a bunch of chairs to reserve them and then disappear. That is not very considerate.
The Social had a great cover band called Lost in Paris. We spent quite a bit of time in there as evidenced by the Hugh amount of cash we expended for round after round.

Had breakfast on the property the next day. A little more gambling then it was back to Freehold NJ.


Overall a great time was had by all. We will all be returning.

Stayed July 2013, traveled as a couple
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Philadelphia, Pennsylvania
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed August 19, 2013

Revel is unique from the other casino/hotels in Atlantic City in that it's "understated" both on the outside and inside. Approaching from the boardwalk, it's hard to see where it is; no lights, no flashing neon signs, no people. I know their approach is "exclusive", but come on.. turn on some lights and invite me in! The restaurants, especially Amada, are fabulous and the spa divine.
Service at the front desk and throughout is top notch. We loved our stay and will definitely return!

Room Tip: Even-numbered rooms have the better views.
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  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai, Dubai, United Arab Emirates
Contributor
12 reviews 12 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 19, 2013

This resort promises Ocean view and lives up to it . The Bay windows open out to the ocean, One cannot wake up to a better Morning......it indeed is a good morning unsaid........This is the stay part . The Casino as usual one seldom wins ...be it Borgata or any another.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rockaway NJ
Senior Contributor
39 reviews 39 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed August 19, 2013

Having visited friends who live near Atlantic City last week; we decided to go see the "New Revel" property. Mistake and waste of time!
There is absolutely no welcoming atmosphere here at all!!! Very cold and uninspiring. The few employees we asked for help or directions seemed bothered that we were even there!
They seem to want to attract more people and gamblers as I saw many signs to that effect.
We walked out onto the boardwalk for a while and had some good experiences at other casinos.
Here's a problem for Revel!!! On the walk back to the Revel ( our car was parked there ) I saw no signage of any kind that had their name on it. The casino/hotel doesn't seem to have the name anywhere I could see. They are the last property on the north end of the boardwalk. If you are approaching that area and see no evidence of what that massive complex could be, you would turn around and walk south toward the hotels and casinos that are more inviting.

Room Tip: Didn't stay there so I have no input about rooms.
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  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 18, 2013

From the distance, you'll notice a monolithic skyscraper standing alone at the very end of the boardwalk.

Upon approach and entering the passenger drop off driveway is when you feel the first "freeze". Cold brushed cement walls, stainless steel and glass doors. Think "Beetlejuice" design without the edgy extravagance.

One hopes to find a touch of personality once inside but you are immediately faced with a gigantic metal escalator with three endless levels to ascend before reaching the lobby level. (There's tons of open space in an empty kind of way, rather than minimalist decor.) Signage is clumsy but just keep walking and sooner or later your find a maze of cues, that you have to zig zag through even when there's no one in line.

Check-in was smooth with friendly customer service. Elevators to the rooms are quick and the wait is never long (unlike the elevators at the hotel entrance). At first glance, rooms are spacious and nicely appointed-- floating shelves, tasteful artwork, dark wood, with swivel armchairs by the floor to ceiling glass walls. That is until you start looking closely. Despite the fact the hotel is almost new, there were scratches on the big work area, kitchen counters and walls; the soap tray in the shower was falling off the wall and there are extension cords running through areas of the rooms that reflect a lack of planning.

Then you realize there's an absence of essentials: no shampoo or cotton swabs when I checked in; bring your own pen and paper 'cause you won't find any in the rooms; and BYOB. Indeed, no stocked mini bar. Just an empty fridge which Guest Services will invite you to use for storage of personal food and drink.

Also missing is the typical paper charge card you get upon check-in at most hotels. Here's you'll need to carry your license around which adds a sense of risk since you'll need that precious ID at the airport when flying back home.

A lot of these drawbacks are surely a result of a financial struggles the casino has faced since the construction phase. The original concept dictated two towers but those plans were scrapped and talk of bankruptcy is still in the air. You would assume hotel management would go out of their way to offer great customer service at every level, especially in entertainment. However, calls and emails to their nightclub VIP department were largely ignored. I guess they figure they don't need extra bodies at the HQ Nightclub or HQ Beach Club, packed with professional partiers from the Jersey area. (You'll chuckle when you realize the accurate depiction of these places on "Jersey Shore"). If you decide to venture in, prepare to drop a boatload of cash-- especially at the Beach Club where a sun bed on a weekend will run you about $750, easy. People watching is top-notch, just make sure you've worked out your chiseled body and don't forget to bring ear plugs. You'll remember me if you don't while your ear drums are still ringing the day after. Again, service is horrible and you'll be largely ignored if bottle service is not your choice.

What a contrast with the treatment you get at Ivan Kane's Royal Jelly Burlesque Nightclub. The legendary club owner, with a huge influence in Los Angeles and Vegas, personally runs the show and makes sure everyone has a great time. Doormen, security personnel, bartenders and cocktail waitresses all work in sync with a smile on their faces. Oh, and the burlesque show is terrific-- great dancers and dazzling choreography. No wonder Ivan has an impeccable track record running groundbreaking bars and clubs like Kane, Deep and Forty Deuce.

There were other highlights during my stay, such as outstanding fair at Amada where tapas are king. Simple yet deliciously prepared. I had the octopus, chicken and scallops. All terrific.

If you need to go online, there is complementary wifi everywhere you go and the concierge staff is knowledgeable and friendly. Plus the gym is spacious with state-of-the-art equipment and good old fashion free weights. The spa is also a treat.

That being said I still prefer the elegance and flow of The Borgata. That's where I'll stay next time work takes me back to AC. There, they've got the concept of "Cool" down to a science.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Revel

Address: 500 Boardwalk, Atlantic City, NJ 08401
Location: United States > New Jersey > Jersey Shore > Atlantic City
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 61 hotels in Atlantic City
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
Revel offers casino players the newest and most expansive casino resort in the history of Atlantic City. Located along the city’s world-famous boardwalk, and designed to offer endless views of the Atlantic Ocean, the casino offers 130,000 square feet of gaming space, the largest contiguous smoking casino in Atlantic City, 2,400 slots, 130 table games, the high-limit Pearl Slot Lounge and high-limit table game Ultra Lounge. Revel features 1,399 ocean view rooms, indoor and outdoor pools, gardens, lounges, a 32,000-square-foot spa, 14 restaurants serving world-class cuisine and down-home favorites, a collection of boutiques, nightclubs, a dayclub and live entertainment on its stages at The Social and Ovation Hall. ... more   less 
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