Everything was great until we checked out the next day and had bell service take our bags to valet. We waited in the car for our bags for 15 minutes before a bell man came to tell us he couldn't find our bags. He stated that the bell man who picked up our bags from the room probably gave us the wrong ticket and this "happens sometimes", (shouldn't this happen almost never???). We were taken to a giant room filled with other people's luggage to look through and try to find our things. Well our luggage was not there so the bell man sent us back to our car while he got a "manager". A few minutes later a manager came out and told us our luggage was located and on its way down. Well the luggage that was brought to the car was not ours and I assume whosever it was had the wrong ticket as well. We were then told by the manager that we could leave and when our things were located they would mail them and she could send us a "promotion" in the mail for our "inconvenience". It wasn't until I informed them I would be getting the police involved that the situation was taken seriously. We were ushered back upstairs into the lobby and told to sit and wait while they tracked down the original bellman and investigated where the luggage went. After about an hour the luggage was finally located. The bellman did 2 runs at once and left our bags sitting in the hallway of another floor because he forgot about them. They did comp a portion of our room charge for the trouble but this whole incident and the way it was handled ruined the stay for us. Doubtful we will be back.
- Official Description (provided by the hotel):
- Revel is a new destination for uncommon recreation located at Revel Beach in Atlantic City. Just an hour drive from Philadelphia, two hours from New York City, and three hours from Washington, D.C., the beachfront resort playground is 100% smoke free, features 1,500 rooms with sweeping ocean views and a collection of day and nightlife experiences designed to let guests celebrate the art of living all under one roof.Visitors to Revel will discover 11 restaurant concepts from award-winning chefs and restaurateurs, live entertainment featuring marquee acts and international artists, nightclubs, an oceanfront dayclub, a 130,000 square foot casino and a collection of retail boutiques in The Row lets guests tailor stays around their passions for culinary, entertainment, popular culture, gaming, fashion, wellness, and other personal interests.Indoor and outdoor pools, gardens, lounges, and a 32,000-square-foot spa provide guests with a relaxing resort experience. ... more less
- Reservation Options:
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