Although Resorts will remain our favorite hotel and casino, we encounted some disappointing and irritating experiences during our stay. Yet, on a positive note, we found the food and beverage service and food OUTSTANDING. The food and beverage staff were very friendly and accomodating. The upper level supervisory staff were overwhelming for its efficiency and willingness to accomodate us. Also, we loved the art deco beauty of the casino and hotel and in particular, our hotel room in Rendevous Tower. Our room was simply marvelous - it was very clean, spacious and luxurious. Also, it contained a safe and refridgerator, ammenities which, we sorely learned, were NOT in all of Resorts hotel rooms.

As for the negative aspect, at first, we were given the standard room in the Ocean Tower. The hallways, at least in our section of the Ocean Tower, needed intense renovation and the carpetting was disgusting. It had a loud, plaid pattern - which does not indicate a soothing environment. The room was much, much worse. It had a beach theme circa late 1970's/early 1980's with stark white walls, that were grimy, and hideous stained orange furniture. The carpet was worn and dirty. The whole room had a grungy feel. A few repairs were needed. We both realized that there is NO way we could enjoy our vacation in such a depressing room, yet, the highlight of this disaster was that there was NO safe NOR refridgerator. We just assumed that all of Resorts rooms had, at least, a safe. We called the front desk to request another room and specifically requested another room with a safe. We were told to go back to the front desk and they would handle it. When we arrived, we had a LONG line to endure at the front desk. We were patient, under the circumstances. The clerk told us that there were NO rooms available with a safe. She gave us another room, a "junior suite" in the Ocean Tower, on the same floor. It was every bit like the other room - except it had two bathrooms. Finally, I called and complained - and asked for a supervisor. That supervisor indicated that there NO rooms available, then I requested to speak to her supervisor. Her supervisor got us a room in the Rendevous Tower. She was very gracious and accomodating. She explained that the room would not be ready for a few hours - as it needed cleaned. We were delighted and did not mind waiting at all - we just wanted a cleaner, comfortable room with a safe. When we entered our room, we were so very happy with it. It was everything we wanted.

As for the slots, we were painfully disappointed. We always go to Atlantic City with a budget and NO expections of winning jackpots. In fact, we expect to lose - but NOT at such a rapid pace. Further, to us, it's a real win if we manage to break even. Almost every slot in Resorts was tight and with what little payouts that were offered - they were measley and minimal at best. We tried various machines - each mostly, with awful results. We trekked over to Trump Taj - and actually won and increased our playing time. Regarding Resorts' slots - this is NOT the first time it happened - during several previous trips, we noticed that the slots have become tighter with each trip. We are not the ONLY people who feel this way.

Regarding the Resorts Destination Club, we just wish we could access a list of our comp benefits online like Harrah's and Trump's.

Overall, we were very happy with our stay and appreciated the fact that Resorts did make accomodations. We will definetly stay there again. Hopefully, the slots will be looser the next time.