See below for the letter I sent to the management of this hotel. That should say enough.
"Dear Flagship Management,
I am writing to let you know of the unequivocally worst hotel experience I have ever had, which occurred at your property.
My girlfriend and I arrived on July 28th to a desolate neighborhood removed from the Atlantic City boardwalk. We entered the parking garage amidst confusion from the security guards, and found our way to the crowded lobby, which was full of frustrated customers due to the abysmal elevator situation. The attempts to ameliorate the situation with finger foods were crass and patronizing. The staff was indifferent to the chaos. After I checked in I was greeted by an eager salesman, whose sales pitch to purchase a property at your resort was incredibly ill timed, and infuriating as we stood in line for the one working elevator. We waited amongst the other guests for 12 minutes while an elevator finally worked it’s way to us, and we crowded onto it, overcrowded, frustrated, and angry.
We arrived in our room to dirt, grime, and hair. Picture #1 on the next page shows the ball of hair we found immediately upon entering the bathroom. Picture #2 showcases the grime and disgusting sticky substance that we found stuck to the molding on the side of the table. Picture #3 shows the mysterious sticky residue that was on the couch-side table, which I discovered by putting on my shirt which had been resting there and literally covering myself in sticky awful mess.
Were it not for the dinner reservation we had to make, I would have returned to the desk and demanded a refund then and there, but we chose to not interrupt our vacation. Instead, we boarded your useless shuttle to the boardwalk, which was mysteriously abandoned by the driver minutes after we got on. We sat and waited, before I realized I needed to return to the room for event tickets I had mistakenly forgot- an impossible task considering the wait time for the elevator was well beyond reason. I began up the stairs, which were unlit and flagrantly dangerous, and made it to somewhere around the 8th floor before hitting a dead end. I was furious, and headed back down to the level with the fitness center on it, where an employee directed me to another staircase. I bounded up the stairs to the twelfth floor, only to find that the door handle to the rooms was literally broken off and sitting on the floor. The door would not open. Downright dangerous once again. I was enraged. Only by pure luck did a passing guest let me in.
I returned to my room, grabbed my tickets, and ran down the nearest flight of stairs, twelve flights down, where I arrived in an employee area- I was in a break room and servery area. I navigated by pure chance to the lobby where my girlfriend and I hastily hailed a cab, wishing never to return.
We stayed that night, not because we wanted to, but simply because we refused to let your subpar accommodations alter our plans which thankfully, didn’t involve your hotel more than simply being a place to sleep. We packed our things at first light and escaped.
I want you to know that despite this abhorrent experience, I paid the same average rate as the other hotels in the city that night. All told, with taxes, nearly $350 dollars. If I had the experience I did and paid half of that going rate, then perhaps I could chalk it up to “you get what you pay for”. But no. I paid the same amount as a room was going for at the casinos on the strip. But the experience I received was worlds worse than anything that they would provide.
You will receive no business from me or anyone I tell this story to ever again. You have failed as a member of the service industry and every day that this type of experience affects another guest, you will continue to do so."
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.