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The Chelsea: Traveler Reviews


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Traveler Reviews

75% Recommend
4.0 of 5 stars 149 reviews
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The New Chelsea- Good and BAd

The Chelsea

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4 of 5 stars
kpgclark 1 contribution
Philly
Aug 11, 2008 | Trip type: Family
1/1 found this review helpful

We just got back from a night at the new Chelsea hotel. It is located on the south end of Atlantic City near the Tropicana. Spending the night were my 11yo daughter and I in one room and my husband and 14yo son in the next room over.

First the good-

The public areas of the hotel are great. The pool which is open now is on the fifth floor roof. (Another roof top pool will open in the future on another roof which is on a higher floor on another part of the hotel). The pool water was quite cold. I didn't swim in it. There are plenty of nice lounge chairs and lots of attendants to bring fluffy white towels and covering for the chairs. There are lots of waitresses there to bring you drinks too. The pool area is quite attractive and boasts lots of private cabanas ($75 a day I think but that may be the ones on the beach) and one big cabana which is $600 for the day. All have Bose Speakers. There are other outdoor areas on the fifth floor to sit in and enjoy the ocean views which abound. They have a great game room with free pool, books, and many games to choose from. They offer free coffee and tea in the mornings up there too. Then there is a big lounge area with lots of sofas and chairs and a nice fireplace to sit by. Also there is a fine steak and seafood dining room that just opened with sweeping views of the ocean. I can't recall the name. The fifth floor is a great place to relax and kick back whether rain or shine.

The lobby, while small, is nicely appointed with contemporary design and fresh fragrant flowers.

The beach area is fantastic. The hotel has a place set up where they will bring you complementary lounge chairs, towels, umbrellas, tables, and garbage pails. They also have boogy boards for your use. You can also rent cabanas for I believe $75/day. What a great benefit to have the chairs/umbrellas. The hotel offers free use of bicycles and they also have "tip only" (no fee) boardwalk taxis. Those are the folks that pull you by walking in the carriages. Really nice touches for sure.

Now the not so good-

Remember that I think our visit may be still part of the soft opening for the hotel although we were neve told that the hotel was under a soft opening. My husband/son's room' TV did not work. We called many many times and noone bothered to come and fix it although several times we were told people were on their way. We also told the concierge about the TV.

At 10pm (yes 10pm!) we received a knock on the door (as did my husband in his room) for turn down service. I've never ever been to a hotel where they came at 10pm. Ridiculous.

We had no safe in our room which would have been very nice since when you go to the beach you don't want to bring your jewelry or wallet often.

Elevators are SLOW. Hotel employees often held the elevators for other employees or would get on before guests who were waiting as well. Guests should always go first.

There is no place at the hotel to eat breakfast or lunch right now. I think that may change in the future.

Although I like the way the public areas of the hotel are decorated I really dislike the room decoration. I wish I could name the 'style'. Let's just say it is a cross between the 50's, Art Deco, and Pier 1. Really not my style. A mishmash for sure. The bathroom was nice though with a shower and no tub and one sink.

  • Liked — Great complementary services like beach chairs, umbrellas, bikes, boogy boards
  • Disliked — Staff not responsive to broken TV, generally some staff need to consider guests before themselves
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 2 of 5 stars Service
  • Date of stay August 2008
  • Visit was for Quality time with family
  • Traveled with Family with teenagers
  • Age group 35-49
  • Member since August 03, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Pet owners
  • I selected this hotel as a top choice for Beach / Sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $279 (year-round)
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excellent mini-bar, among other things

The Chelsea

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4 of 5 stars
jz-PHL 3 contributions
Philadelphia, Pennsylvania
Aug 11, 2008 | Trip type: Friends getaway
1/1 found this review helpful

good mini bars seem to be a dying breed. luckily, the chelsea is not giving in to that notion and stocks an excellent one. not that it made the stay or anything, but it was definitely awesome to know that it was there. one of a number of pluses.

another: a good bathroom. nice shower head. kiehl's bath products. relatively soft towels.

stayed in a luxe queen ocean view room. beds were great. significantly superior to the beds at the borgata that i stayed in last year. better sheets, pillows, everything.

soft opening meant the restaurants weren't open. nor was the wifi ready.

but check-in was smooth. staff was courteous and professional from arrival at valet parking.

nice hotel. definitely would return.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 25-34
  • Member since September 20, 2004
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Families with teenagers, Tourists
  • I do not recommend this hotel for Pet owners
  • I selected this hotel as a top choice for Beach / Sun, Gambling / Casinos, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $279 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Boutique Hotel that gets it right

The Chelsea

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5 of 5 stars
kjm31 1 contribution
New York, NY
Aug 11, 2008 | Trip type: Couples
2/2 found this review helpful

Stayed at the Chelsea on Saturday night. Was thoroughly impressed by all the attention to detail this hotel was given. Lots of spaces to relax and enjoy.

The pool area was great - cocktails were stellar, ambiance very rejuventating -- a feel that you just don't find elsewhere in AC.

Ate at the just-opened Chelsea Prime Saturday night. Have to say I was very impressed. Porterhouse was cooked just right, sides were great (tater tots!), cocktails also very good (try the blood and sand).

Rooms have very cozy beds, cool TV (but the remote is a little weird to operate; the buttons the tv tells you to press are missing.), warm comfortable shower, pretty views.

This is the only place in AC that I've seen that doesn't try to be Vegas -- instead it's a classy, relaxing environment that I'm sure will attract a lot more of people like me - young Manhattanites who are looking for a weekend away. Having the casinos nearby but not always in your face made this trip so much more rejuvenating and enjoyable than previous trips to AC.

Highly recommend!

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since August 11, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Families with teenagers, Tourists
  • I do not recommend this hotel for Pet owners, Families with young children
  • I selected this hotel as a top choice for Beach / Sun, Gambling / Casinos, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $279 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Best Stay in AC

The Chelsea

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5 of 5 stars
valleyshore 2 contributions
Philadelphia area
Aug 10, 2008 | Trip type: Couples
2/2 found this review helpful

I had an amazing stay at the Chelsea. It is great that there is now another option other than gaming casino hotels for a luxury stay in A.C. And I mean luxury. The staff treats you like a VIP from the moment you arrive. The rooms aren’t large but are very comfy and have great amenities. The beds are super comfortable from the mattress to the pillows, sheets, and comforter. I loved the fact that there were many pillows on the bed. Usually the first thing I do when I check into a hotel is call housekeeping to request extra pillows and blankets and than I pile it on. Not at the Chelsea. Just one pillow is enough but it is nice to have the extras. The 5th floor is super swank. That is where you’ll find the Chelsea Prime along with the bars, lounges, pool and cabanas. The loungers by the pools have thick padding and the towel service, and bar service all make the pool area a very enjoyable and relaxing experience. I stayed at the Havana Tower in the Tropicana a few weeks before and saying that I was disappointed is an understatement. It was dirty and lacked any kind of customer service. The Chelsea can’t be beat for the personalized service, upscale amenities, and location. This is where I’ll be staying for all my trips to A.C.

  • Liked — personalized service, comfort, scene
  • Disliked — nothing not to like
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay August 2008
  • Visit was for Quality time with friends
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since August 01, 2002
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Pet owners
  • I selected this hotel as a top choice for Beach / Sun, Gambling / Casinos, Great food / Wine, Shopping, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $279 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Can't Wait to Return!

The Chelsea

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5 of 5 stars
VAEnglishteacher 5 contributions
Virginia Beach, VA
Aug 9, 2008 | Trip type: Couples
1/1 found this review helpful

My husband and I stayed at the Chelsea during its preview opening. The rooms have a great shabby-chic decor, the bathroom features high end products (similiar to what you would find in boutique hotels in Europe), and the bed was unbelievably comfortable. Casinos are but a "stone's throw" away--as is the boardwalk--and the staff is accomodating to all your needs. I would definately stay at this hotel again.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay July 2008
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since December 27, 2006
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates ABS:HotelCheckRates-d1122502?ext=true&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_Button_Reviews
Average price*: $279 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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The Chelsea Address

111 South Chelsea Ave, Atlantic City, NJ 08401