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“Over Rated” 2 of 5 stars
Review of The Chelsea

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The Chelsea
4.0 of 5 Hotel   |   111 South Chelsea Ave, Atlantic City, NJ 08401   |  
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Hotel amenities
Special Offer
40% Off w/ Free Breakfast
Ranked #16 of 61 hotels in Atlantic City
New York City, New York
1 review
2 helpful votes 2 helpful votes
“Over Rated”
2 of 5 stars Reviewed May 21, 2013

I stayed at the Chelsea because I purchased a groupon. I feel totally ripped off. The groupon came with a room with a view and 2 dinner vouchers. The view was of the side of the building and the restaurant was so poor at breakfast that we skipped using the vouchers for dinner. The restaurant was just a low class dinner with bad employees. The hotel needed work although the room was pretty nice, the hotel is trying to pass as a upscale place however comes up short! Go to a different hotel, this place just is not worth it!!!

  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecOffice01, Manager at The Chelsea, responded to this review, May 23, 2013
Dear michelle b,

We couldn’t be more disappointed to read your review. It seems as though we missed a great opportunity to Wow you and show you what we’re all about. Should you find yourself traveling to Atlantic City in the future, please give us another look, we are confident in our abilities to make you smile.

Kind regards,
The Chelsea Management Team
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ocean
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed May 17, 2013

I returned to the Chelsea again this past April for business. The price was great and they were very accommodating. I don't need the frills of a casino hotel, so this was perfect. However, this time (it was my third stay), the hotel definitely seemed a little worn. The hallways were dark, the carpets in the hallways seemed worn and the room seemed as if it hadn't been dusted in weeks or months! This stay felt more like an upscale motel than a boutique hotel. I stayed in the Luxe Tower and my view was great but it just wasn't quite the same. I'm not so sure that I'll stay here next year.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecOffice01, Manager at The Chelsea, responded to this review, May 18, 2013
Dear JerseymamaOcean,

Thank you for your guest loyalty and for taking the time to review us here. We’d love to know more about you and your stay. Please message us your name and email through TripAdvisor so that we can ensure your next stay with us is a memorable one.
As for dust in the room, this is never tolerated. Once we identify the room number, we will verify, correct and address the oversight with our staff right away. Please know we take criticism very constructively at the Chelsea, as it helps us to improve.

We’re continually updating our property; last week, our engineers worked tirelessly painting the Fifth floor pool deck, planters, fabulous umbrella bar, hung new drapes in the living room on "the Fifth". They also found time to plant flowers and mulch around two pools, fill the pool on "the Fifth", and do other routine maintenance not mentioned here. We’re still working on replacing the veneer in some of our bathrooms, but please know we’re working hard and replacing furniture, replacing carpets, painting doors, walls and hallways all the time.

Now it’s beach time in Atlantic City, give us another try JerseymamaOcean, there is no better place than the Chelsea Luxe tower to spend your precious time off. Our beach chairs, umbrellas and purple towels will be back on the beach for Memorial Day weekend! We’re so excited for the summer! Let us know when you’re ready to return and we’ll be sure to send you some love on your next stay with us.

Warmest regards from all of us here at the Chelsea.
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Hammonton, New Jersey
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed May 13, 2013

The Chelsea is a good alternative to paying for an expensive room at the casinos. The Chelsea is a short 5 minute walk to the Tropicana Casino There are a few things to be aware of before booking. First the negatives. They have valet only parking. It is $10 a night and trying to get your car out near check out time will take a while. Next we came back to the hotel around midnight on a Friday night hoping to stop at the bar for one last drink only to find the bar was closed this was disappointing considering it was a Friday night. Positives. The restaurant in the hotel (Chelsea Prime) is awesome. The location is great, ocean views, very short walk to the Tropicana which has tons of restaurants and nightlife. Rooms were clean and comfortable nothing spectacular, but for the price nothing to complain about. All in all worth checking out if trying to stay cheap in Atlantic City.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecOffice01, Manager at The Chelsea, responded to this review, May 18, 2013
Dear mrweissm,

Thank you for spending your time to review us here on TripAdvisor. We couldn’t agree with your more about our location, we’re steps from the famous Atlantic City Boardwalk and directly next door to the Tropicana which allows our guests to enjoy a casino for gambling, but a smoke free property for sleeping. We have great news mrweissm, our Umbrella bar opens this weekend on the Fifth, so if returning late at night on a Friday or Saturday, it will be our pleasure to serve you a beverage.

Please message us your name through TA messenger so that we can show you some love on your next stay with us.

All the best,
The Chelsea Management Team
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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 13, 2013 via mobile

I just stayed at the Chelsea May 10, 2013.
We will definitely stay here in the future. The hotel was retro-glam. Our room was super cute and te hotel staff was very accomodating.
The front desk allowed us to switch to another room so that we could room next to our friends.
Again, our room was cute and clean.
Oh... let me just add, in closing, that our room did not have a microwave; but that was the only shortcoming.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecOffice01, Manager at The Chelsea, responded to this review, May 18, 2013
Dear Anjellll,

What a great review! We appreciate all the wonderful comments and are happy to see you and your friends had a terrific time with us. Anjellll, please message us your name through TA, we love learning about our guests, how they find us, etc.

Now that you found us, you’ve got to come back and experience the Fifth floor pool and pristine beach just out front of the Chelsea Luxe Tower. We know we’ve got it going-on here in Atlantic City, but we want you and your friends to return and dip those toes in the sand while sitting under a Chelsea umbrella. There’s nothing like it!

All the best,
The Chelsea Management Team
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Middletown, New Jersey
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
Reviews in 26 cities Reviews in 26 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed May 9, 2013

We were looking for the best hotel rate for a good hotel in AC this past weekend, and The Chelsea came up on Priceline with an excellent rate for a Saturday night. I'd heard of the hotel before, and was looking forward to staying there.

The front desk staff was friendly and efficient with so many people checking in at the same time. The valet staff were quick and helpful, always asking if we needed directions when they got our car for us, and opening the door for me,which I thought was a nice touch. :)

While the hallway outside our room was a little dark and low-ceiling-ed, the room itself was fabulous! Boutique cozy with glamorous touches, a stunning view of the Atlantic, and an extremely comfortable bed. What more do you need?

The location was great, too. Right on the boardwalk, and only a short drive to the casino we had plans at. We would definitely stay here again.

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecOffice01, Manager at The Chelsea, responded to this review, May 18, 2013
Dear Cyn H,

We love hearing about our guest’s visits and we’re excited to see that you enjoyed everything about the Chelsea. It is our sincere pleasure to serve you; we are pleased you left with a smile on your face. Our staff will be thrilled to read your comments here on TA.

Now don’t be a stranger, call for a personal reservationist by dialing 1.800.548.3030 and you can book and even better view…yes, it’s hard to believe it can be better than that picture, but we have rooms with full ocean views directly facing the Atlantic Ocean. See you soon!

All the best,
The Chelsea Management Team
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Wilmington, Delaware
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 9, 2013

What a terrible disappointment. Everything about this experience was a nightmare from start to finish. When I called to reserve, I was given the "best package they could offer": room with water view, $20 voucher for the restaurant, free passes to the spa and free valet parking. From the moment we pulled up to the place, things quickly went downhill. We waited twenty minutes for valet to park our cars. They were extremely rude and unapologetic. When we got to our "room with a water view" our jaws literally dropped. Popcorn ceilings, lumpy walls, wallpaper ripping off the corners and tops of the walls and the "water view" that they talked up consisted of a small window view of a bad neighborhood in Atlantic City with the dirty bay off in the distance, about three miles away. The large window faced a building. We felt like we were part of some bad prank. They did offer us a new room with a beach view which was much nicer (even in this room, the furniture was poorly spray painted and the nightstand was falling apart), but even that was a pain as we had to ride the elevator (only one of the three elevators worked and ran every ten minutes) to go get the new room keys, then wait to ride it back up (bags toted) to the new room.
No appointments were available at the "Spa" (the lady was completely rude at the spa desk), so they referred us to a nail salon in "walking distance" called "You and Mi". My friends and I walked two blocks through a TERRIBLE neighborhood to find that "You and Mi" was boarded up and long gone. After we got ready to go out and use our $20 voucher, we found that the club was not open because of a wedding (we intentionally stayed at the Chelsea so we could use the club to celebrate our friend's 40th-I told this to the person who reserved our room) and the restaurant was also closed.
The beds were terribly uncomfortable and the air conditioner barely worked and was extremely loud.
Next morning, we waited so long to get on the elevator with all of our bags (at least 30 minutes), that we ended up walking 12 flights down the creepy, dirty staircase. When I told the front desk about the elevator, they were unapologetic and told me to speak to "Gary" the manager. As I spoke to him about our entire experience, he made a rude face and said, sarcastically, "sorry". Then, as I walked away, he threw his hands up and made a nasty face at me, which my friend caught.
THIS PLACE IS A TOTAL SCAM!!!!!! I felt like we were on a bad SNL skit; the workers are RUDE and the place is falling apart. DO NOT WASTE YOUR MONEY!!!

Room Tip: Don't stay here.
See more room tips
  • Stayed May 2013, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecOffice01, Manager at The Chelsea, responded to this review, May 18, 2013
The Chelsea Hotel respectfully disputes this review – the reviewer has posted multiple negative reviews here on TA - which is a violation of TA guidelines.

Let's make TripAdvisor Honest together.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 9, 2013

The Chelsea is a great hotel for a weekend in AC. I was there for a bachelor party and the actual rooms are extremely comfortable and clean/well kept. The location is right on the boardwalk and it's just as you come in off 322/40 so you don't have to drive another 20 minutes once you get in through central AC to get to a place like Harras that's not really near anything else. Another thing I really liked about this place is that it's right by a ton of casinos so you can go gambling but it isn't one so you can be in your hotel, go out for dinner and not have to walk through a casino floor.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExecOffice01, Manager at The Chelsea, responded to this review, May 18, 2013
Dear Andrew W,

Thank you the great review! We appreciate the high marks you gave us and the tips you provided for other TA readers are very helpful. We’d love to add you to our database for future specials, please message us your name through TA messenger and we’ll be sure to show you the love!

All the best,
The Chelsea Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Chelsea

Address: 111 South Chelsea Ave, Atlantic City, NJ 08401
Phone Number:
Location: United States > New Jersey > Jersey Shore > Atlantic City
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Best Value Hotel in Atlantic City
#7 Luxury Hotel in Atlantic City
#8 On the Beach Hotel in Atlantic City
#9 Spa Hotel in Atlantic City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Chelsea 4*
Reservation Options:
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Also Known As:
The Chelsea Hotel Atlantic City
Chelsea Atlantic City
Chelsea Hotel Atlantic City

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