We bought a Groupon for this place and made it an excuse to get out to Atlantic City and have a good time. End of the day, we did have a great time but this hotel just sort of rubbed me the wrong way.
Basically it comes down to effort. The hotel itself is at a great location, walking distance to the Trop, Trump, boardwalk, beach and everything surrounding. They had complimentary parking and the employees were very nice. But the Groupon we bought was for a "Penthouse Suite" valued at $400/night. We paid $160 for it and really if I am being fair and objective it was probably worth about $49.99 a night. The room it self was spacious with a bed room, living room, large bathroom. But the couch was frayed and stained, the bedroom TV did not turn on, the faucet in the shower was broken off, there was tape on the ceiling above the bed (I think it was for a drywall patch job that they did not finish) and there were scuffs ALL over everything. The walls, the baseboards, the furniture, the window sill, everything had missing paint, scuffs, holes and dirt. The reality is that all they have to do is get a repair guy into each room and touch up the paint, add some wood putty and doctor up the bathroom faucet. But they just did not even care enough to put in that kind of average effort.
I would have loved to support this hotel, but they have to at least try for it. These repairs are not something that all we had to do was call down to get fixed, these were the result of months or maybe years of indifference. If you want to be a hotel that claims $400 rooms, make sure you at least go thru the motions.
Last point I will make is that the employees were very nice, but they were under staffed. The poor woman behind the desk had a line of 4 groups when we got there. There was no manager on site and no one else to help her out. Luckily she was on top of things and was able to appease every body (the one couple was checked into a room that had all the sheets off the bed and the tvs on like someone was staying there already). Also, the parking attendants were great and that complimentary service was appreciated.
Come on Chelsea... put in the effort or just assume the position as a boutique motel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 21, 2012
Report response as inappropriate
Thank you for the comments; we are sorry we did not meet your expectations. I took a look at your suite and the maintenance issues you posted were on our list for touchups. Due to high demand we have been unable to access the room for the necessary time, however we are ON IT now. Would have appreciated the opportunity to address the issues outside of TripAdvisor. Your satisfaction is important to us.
The Chelsea Management Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.