Where to start...
There was no working heater in the room! We found that out when we set the heater and the room got freezing cold in the middle of the night. Called down, they wanted to send up an engineer in the middle of the night rather than moving us. How can a 4* hotel not test their heating system in each room before having guests arrive?
Paper thin walls and front door. The stairway door kept on slamming closed all throughout the night. Again, what kind of management/owner doesn't cushion a heavy door's closing? The sound of the heavy stairway door was so loud, our room shook every half hour, throughout the night. A hollow apology from management, one must believe they are aware of the problem but choose not to address it.
Upon checking out, the staff member stumbled to remember to apologize, then came back with "occasionally such situations happen". Given this incompetence, I asked for management. Of course, the manager was aware of this situation, and the hotel should have made sure that a 4* room was operational. But nothing of substance from management, just excuses which concurs with many other negative reviews of this place. The manager made a lame excuse that because the room was prepaid, he could not offer any refund. I was astounded by a hollow offer for breakfast, or, get this, a "discount" on a future stay! Given that I wouldn't advise anyone to stay here, that was a useless gesture.
By the way, the hotel is not located on the boardwalk. There is a Day's Inn situated between the Chelsea and the Boardwalk! From the looks of it, even the Day's Inn would have been a much more pleasant stay.
I'll stop here, though I can go on with more- tired rooms, disengaged night staff, no bathtub, poor furnishings (a 4* place where each lamp has its own light switch, rather than power being centralized? Bottom line, The Chelsea grossly misrepresents itself as a 4* hotel, it is really an overpriced, poorly managed 1 1/2* place at best.
I strongly advise anyone considering this place to stay away. Don't get hooked in by misrepresentative Expedia 4* bargains or seemingly low $* Priceline offers!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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In researching the issues you note here on TA, please allow me to respond:
1. Mechanics: We would never knowingly assign a room to a guest with a heater that did not work. Our first step is always to send an engineer to see if it’s a quick fix before room changing in the middle of the night, which most guests find a major inconvenience. According to our records, you declined to have an engineer take a look because your daughter was sleeping. We had rooms available and certainly would have moved your room.
2. Location: The Chelsea advertises itself as being “steps from the Boardwalk” the Days Inn property you mention is a four story building along side our parking garage and in no way affects the ocean view from our guestrooms which begin on the 6th floor of the tower.
3. Refund: Normal course of action is to contact the booking agent, in this case Hotwire in regards to a refund since we have no access to what dollar amount you actually paid for the room.
Our guests comfort is our top priority, wish you would have given us a fair opportunity to respond directly. We would have welcomed the chance to review the situation with you as opposed to responding on a TA.
The Chelsea Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.