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The Water Club by Borgata: Traveler Reviews


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Traveler Reviews

51% Recommend
3.0 of 5 stars 52 reviews
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dont bother with this hotel

The Water Club by Borgata

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1 of 5 stars
rayd68 5 contributions
new jersey
Jul 27, 2008 | Trip type: Family
3/6 found this review helpful

I have been a member of Tripadvisor for 6 years and vacation very often. I have never written a bad review about a hotel. I ussually make pretty good choices due to vigorous reseach on the places I stay. This hotel is the worst experience we have ever had. So much so we left after one night and went home. We had two children with us. They staff visibly made us feel like we did not belong. At the pool the staff was rude to my wife and kids. Kids are restricted to one of the indoor pools one of five pools at the hotel. There not allowed in the indoor infinity pool, jacuzzi's or the outside pool. My wife found out these rules from the staff who rudely told her and my daughter to get out of one of the pools. No explaination given just get out. You get the feeling your at a prison with many rules. On top of it we paid $89.00 for the worst room service food we have ever gotten. I dont mind the paying the typical rip off room service prices when the food is good. All in all when your paying $1400.00 a night for a suite you should feel welcome. I over heard many complaints during our short stay. Theres too many alternatives in alantic city to put up with such disrespect. mAlso I sent the manager two emails before our arrival and he never respond . He suggested in our welcome to The water club email to contact him for requests. I can see downfall to this hotel under his poor management they will be forces to change there hitler like atmosphere. Get a clue Water club.

  • My ratings for this hotel
    • 1 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2007
  • Visit was for Quality time with family
  • Traveled with Family with teenagers
  • Age group 35-49
  • Member since April 19, 2005
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $288 (year-round)
Next Time We'll Go Back to The Borgotta - It's No Ritz-Carlton

The Water Club by Borgata

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2 of 5 stars
5Poodles 1 contribution
Woodmere, NY
Jul 27, 2008 | Trip type: Couples
2/4 found this review helpful

What a disappointment. This so-called boutique hotel has LESS amenities than The Borgotta!! No coffee maker in the room, no refrigerator in the room -- a mini-bar has replaced it, where you can buy a Diet Coke for $3.50. You better get it because there are NO vending machines down the hall. Bring your own Scope, too, and your own Event Magazine and TV Directory, because they aren't in the rooms either. The swimming pools are small and by mid-afternoon, they are completely in the shade. This joint is expensive, pretentious and exorbitant. We await for a Ritz-Carlton to open in Atlantic City. Perhaps the owners/operators of The Water Club need to visit how the Big Boys do it.

  • Liked — It was close to The Poker Room.
  • Disliked — No coffee maker or mini-refrigerator in room and poor housekeeping services.
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 4 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
  • Date of stay July 2008
  • Visit was for Personal event (wedding, ...)
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since January 25, 2005
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Gambling / Casinos, Great food / Wine, Shopping
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $288 (year-round)
A Memorable Wedding Night at the Water Club

The Water Club by Borgata

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5 of 5 stars
jerseypunkchic 2 contributions
Brigantine, New Jersey
Jul 27, 2008 | Trip type: Couples
2/3 found this review helpful

I was married on July 24, 2008, and as a surprise to me, my new husband booked a room at the Water Club. The experience was unbelievably memorable -- in the best way possible.

We arrived at the property late (approx. 11 pm). The valet attendants were efficient and EXTREMELY polite -- we didn't have to lift a finger. Even when my husband forgot something in the glovebox, a runner went to the car to get it for him.

The front desk staff was professional and friendly. It was obvious we were newlyweds (he was still in his tux, I in my full wedding get-up), so they upgraded our suite to a Vista. They also gave us a 1 pm checkout (we requested it). Our room was immaculate and beautifully decorated. We had a lovely view of the marina and of Brigantine.

We decided to go downstairs and get some drinks (drinking from the minibar can get a bit pricey) at the Sunroom. Our drinks were comped by a manager who left by the time we left the lounge. We then headed over to the Borgata to parade ourselves around and play some roulette. ALL staff were gracious, and no Borgata employee passed us without offering their congratulations or stopping to talk to us. The casino players, too, got a kick out of the bride and groom romping around the casino floor; we got stares and rounds of applause in equal numbers.

When we returned to our room, we discovered a cart with a bottle of champagne, strawberries, and dipping chocolate, with a card from the front desk offering their well wishes. We thought this a nice touch and quite appropriate for a hotel that touts itself as a five-star.

Although we had things to do the next day and did not get a chance to use the pool, I do know that the Water Club also offers a free shuttle service to Brigantine Beach on the weekends -- and I would MUCH rather sit on the beach all day than sit by the pool!

All in all, our stay at the Water Club was perfect and will make a great memory to add to the collection from our wedding day.

  • Liked — Service, attention to detail, the bathrooms
  • Disliked — The bed was a bit hard for my taste
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay July 2008
  • Visit was for Honeymoon
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since July 27, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Tourists
  • I do not recommend this hotel for Families with young children, Families with teenagers
  • I selected this hotel as a top choice for Gambling / Casinos, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $288 (year-round)
Should be called The Land Club

The Water Club by Borgata

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2 of 5 stars
AYS_SAV 2 contributions
Georgia
Jul 25, 2008
4/4 found this review helpful

Not a big gambler. Played some slots, shopped for souvenirs while my husband played blackjack. Went to outside pool on Fri, July 18th. Was packed. There were two seats left. The towel boy said it gets more packed on the weekends.

On Saturday at 12pm, I head to the pool by myself. It was CLOSED to anyone else because of over capacity! There are 2 sardine sized pools outside. Ok, so they are small. The problem is the amount of lounge chairs that are out there! And there is no space for the hotel to add anymore loung chairs!

So I head back to the indoor pool to get a drink at the bar and figure out what I am going to do all day by myself! The indoor poor is jammed packed with families. That means kids everywhere! Nothing like the beautiful picture in the Ney York Times ad. That picture looks so serene!

Headed upstairs on the 32nd floor to pay the $30 to use that pool. Guess what? CLOSED to any newcomers! Filled to capacity! I was almost in tears! The guy there said he could call when space became available and I told him I was going to rent a movie in my room and sulk while diving into mini bar.

At 3pm I headed back downstairs to try to get outside to the pools. I figured since the sun was gone by 4pm because of the building blocking the sun, that surely people would have left. No way! Not only was it still CLOSED to newcomers, the were 4 people waiting in line and 4 people on a waiting list!!

What a crummy last day of vacation!!!!

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay July 2008
  • Member since May 30, 2006
  • Would you recommend this hotel to a friend? No
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $288 (year-round)
Do not stay at Water Club!!!

The Water Club by Borgata

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1 of 5 stars
blonddnyc 24 contributions
nj/nyc
Jul 20, 2008 | Trip type: Friends getaway
5/5 found this review helpful

DO NOT WASTE YOUR MONEY AT WATER CLUB!!!
Stay at the Borgata instead...

Because of my previous positive expereiences at the Borgata Hotel and Casino, I had high hopes for this newley opened extension hotel called "The Water Club"

Even though this hotel is new, they are far from equipped to handle the sell-out summer crowds that arrived for this 95 degree weekend.

For a hotel that prides itself on its "pools" let me warn you... The 2 outdoor pools are the size of bathtubs and the pool area itself only hold about 50 people. We arrived on a Saturday at 2pm, and they would NOT ALLOW anyone to access the outdoor pools because they were "Filled to capacity"...

They would not even let you walk outside, not even to stand in the sunlight... people were FURIOUS! Me and my guests had to bring towels to lay out in the parking lot! And I am not joking. It was 95 degrees out and we came to lounge by the pool and get a tan, and instead we lounged on hotel towels on the pavement of the parking lot!!

The outdoor pools were full untill well past 4pm and by then, even if you could get outside, the hotel shadow blocked all the sun - poor design and engineering if you ask me. Why not build a pool in an area that is never cast in shadow? WHy not build a pool on top of the roof??

they do have an indoor pool on the 32nd floor, however if you want to use it it's $30!! Since when did a pool become and amenity you have to pay for?

The pool situation was the worst by far, but other then that we paid $700 for a "Vista Room" which is nothing more then a regular hotel room with a corner window. THe rooms were not impressive and definatly overpriced. I would have gladly traded it to go to a regular $400 Borgata hotel room which are MUCH NICER then the Water Club Rooms!!

THe hotel front desk lies about everything when you call them. They told me it was Valet parking only - not true, there is surgace parking and it is only $5. They told me that there is NO place to eat at the water club - NOT TRUE there was a food court, and a sunroom bar and lounge that was open 24/7. THey said that there was no early check in and it would be impossible to check in before 4pm. We arrived at 2pm and we're checking into our rooms immediatly.

And the Borgata seems to be ill prepared for the influx of people now staying at the Water Club. THe casino floor, restaurants and nightclubs are now jam packed since the place can hold double the amount of people, but did not expand much elsewhere in terms of gambling and dining.

Our reservation at the Old Homestead steakhouse was for 7pm, yet they had us wait until almost 8pm to be sat!! I have never had this problem at OH before, and have never had to wait more then 3 minutes to be seated.

At the Mur.Mur nightclub, our reservation was for 4 people, 2 bottles, yet when we arrived they told us that because it was a "special night since DJ AM was playing" we would now have to buy a minimum of 3 bottles. (keep in mind each bottle is $350+) you would think people paying so much money would be treated a little better. THey took us to our table which was barely even enough room for 2 ppl to sit, and DJ> AM only played for about 10 minutes and then left.

All in all I think the water club was poorly designed, they did not anticipate the amount of people who would come to flock for the outdoor pool, and the influx of the additional people staying at W.C has now somehow brought down Borgatas normally outstanding service. I think they got in over their heads on this one, and i will definatly NEVER go back to the water club.

  • Liked — the room service was quick... that was the only good thing
  • Disliked — NO ACCESS TO POOLS!!!
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 1 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 1 of 5 stars Service
  • Date of stay July 2008
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 25-34
  • Member since January 19, 2008
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Beach / Sun, Gambling / Casinos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $288 (year-round)
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The Water Club by Borgata Address

Atlantic, Atlantic City, NJ 08401