DO NOT WASTE YOUR MONEY AT WATER CLUB!!!
Stay at the Borgata instead...
Because of my previous positive expereiences at the Borgata Hotel and Casino, I had high hopes for this newley opened extension hotel called "The Water Club"
Even though this hotel is new, they are far from equipped to handle the sell-out summer crowds that arrived for this 95 degree weekend.
For a hotel that prides itself on its "pools" let me warn you... The 2 outdoor pools are the size of bathtubs and the pool area itself only hold about 50 people. We arrived on a Saturday at 2pm, and they would NOT ALLOW anyone to access the outdoor pools because they were "Filled to capacity"...
They would not even let you walk outside, not even to stand in the sunlight... people were FURIOUS! Me and my guests had to bring towels to lay out in the parking lot! And I am not joking. It was 95 degrees out and we came to lounge by the pool and get a tan, and instead we lounged on hotel towels on the pavement of the parking lot!!
The outdoor pools were full untill well past 4pm and by then, even if you could get outside, the hotel shadow blocked all the sun - poor design and engineering if you ask me. Why not build a pool in an area that is never cast in shadow? WHy not build a pool on top of the roof??
they do have an indoor pool on the 32nd floor, however if you want to use it it's $30!! Since when did a pool become and amenity you have to pay for?
The pool situation was the worst by far, but other then that we paid $700 for a "Vista Room" which is nothing more then a regular hotel room with a corner window. THe rooms were not impressive and definatly overpriced. I would have gladly traded it to go to a regular $400 Borgata hotel room which are MUCH NICER then the Water Club Rooms!!
THe hotel front desk lies about everything when you call them. They told me it was Valet parking only - not true, there is surgace parking and it is only $5. They told me that there is NO place to eat at the water club - NOT TRUE there was a food court, and a sunroom bar and lounge that was open 24/7. THey said that there was no early check in and it would be impossible to check in before 4pm. We arrived at 2pm and we're checking into our rooms immediatly.
And the Borgata seems to be ill prepared for the influx of people now staying at the Water Club. THe casino floor, restaurants and nightclubs are now jam packed since the place can hold double the amount of people, but did not expand much elsewhere in terms of gambling and dining.
Our reservation at the Old Homestead steakhouse was for 7pm, yet they had us wait until almost 8pm to be sat!! I have never had this problem at OH before, and have never had to wait more then 3 minutes to be seated.
At the Mur.Mur nightclub, our reservation was for 4 people, 2 bottles, yet when we arrived they told us that because it was a "special night since DJ AM was playing" we would now have to buy a minimum of 3 bottles. (keep in mind each bottle is $350+) you would think people paying so much money would be treated a little better. THey took us to our table which was barely even enough room for 2 ppl to sit, and DJ> AM only played for about 10 minutes and then left.
All in all I think the water club was poorly designed, they did not anticipate the amount of people who would come to flock for the outdoor pool, and the influx of the additional people staying at W.C has now somehow brought down Borgatas normally outstanding service. I think they got in over their heads on this one, and i will definatly NEVER go back to the water club.